Ticket Fairy Reviews 

1,609
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quick response times and helpfulness of the customer service team, often highlighting their efficiency and professional approach. Many found the registration and ticket buying process straightforward and reliable, appreciating the smooth user experience. Reviewers frequently mention specific staff members for their patience, care, and ability to resolve issues effectively, making the overall experience stress-free. However, some people were dissatisfied with slow website performance and difficulties in navigating the mobile browser. A few customers also experienced long waits for support responses, particularly when issues arose after an event had started, leading to a disappointing post-purchase experience. There were also mentions of a lack of transparency and limited support for certain issues, making simple problems unnecessarily difficult.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the team's efficiency,... See more

Response time

People report positive experiences with response times, often highlighting the efficiency and helpfulness of... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, kind, and efficient.... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, helpful, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process easy, smooth, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience. The registration process was quick and straightforward, a... See more

Rated 2 out of 5 stars

Assisted resales should be a thing. If I let you guys know (well in advance) that I can’t make the show after I have already bought a ticket, why not help me get SOME of that money back? I felt taken... See more

Rated 5 out of 5 stars

I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a v... See more


Company details

Written by the company

The Ticket Fairy connects engaged fans with engaging live experiences, and rewards them for sharing those experiences with their friends. With low booking fees, a secure internal resale system to eliminate secondary market fraud, a world first, patent-pending rewards system, and a streamlined, frictionless checkout process, we serve thousands of customers around the world each week across the United States, United Kingdom, Australia, New Zealand, India and mainland Europe. The Ticket Fairy is a full-stack marketing and analytics solution that helps events companies to increase revenue through greater reach, more data and lowered operational costs. Running events is a huge risk. Costs can be ...


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.3

All reviews

(1,609)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

$450 out of pocket through these guys

$450 out of pocket through these guys. I know the juicy festival went into liquidation however they should not promote if they cannot guarantee the vendor. So many emails the date would be changed, total BS, they must have known and led everyone along. Not willing to take accountability at all. I will never purchase through TF again.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this two bit wannabe ticket…

Do not use this two bit wannabe ticket provider. Like everyone else, if the event (such as we found out with Timeless Summer) is canned, you will lose your coinage like I have along with many others. I believe these clowns were in on the scam and were only taking a cut themselves. Theres even more security when you use Viagogo and thats saying something. AVOID like the plague.. You will lose every cent you place with these scam artists should you buy through them.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling

Appalling, if you make a payment to this company, assume it is a donation as it is unlikely you will ever get a ticket to an event that proceeds and you will have a zero chance of a refund. Say goodbye to you money. Name change to Ticket Goblin required.

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Caveat Emptor

WARNING... Please don't buy anything through Ticket Fairy. You wont get your money back if something goes wrong.
Another victom of the Endless Summer Tour.

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this company

WARNING... Please don't buy anything through Ticket Fairy. You wont get your money back if something goes wrong.
Another victom of the Endless Summer Tour.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Paid Ticket Fairy over $450 for tickets…

BE WARNED TICKEY FAIRY ARE NOW TRYING TO ERASE ALL BAD REVIEWS AND FLAG THEM FOR DEFAMATION DO NOT USE THIS COMPANY EVER, SEE MY FLAGGED REVIEW BELOW...Paid Ticket Fairy over $450 for tickets to Timeless Summer Concert. Money was released to the promoter and then went bust. Money should been held in trust , Tickey Fiary has washed their hands of the situation and no provision for refunds. Learnt the hard way to no longer support local events . Will never every use or suggest Ticket Fairy again .

March 19, 2025
Unprompted review
Rated 1 out of 5 stars

Thought my money was safe and would be…

Thought my money was safe and would be refunded if the event didn't go ahead as it would be held in trust and not released to the event organizers in advance. But it wasn't. They cancelled the event (Timeless Summer Tour) and no refund was issued. It was handed over to the organizers and now it will probably be spent on expensive voluntary liquidation fees and never returned. it puts me off ever buying tickets again

January 18, 2025
Unprompted review
Rated 1 out of 5 stars

I will NEVER EVER AGAIN buy any concert…

I will NEVER EVER AGAIN buy any concert tickets associated with ticket fairy. After purchasing my tickets then the concert being canceled ticket fairy held no responsibility for it yet they were quick to take the money. Next time a concert pops up if ticketfairy is apart of it I won't be purchasing simple.

January 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!

How can you not hold ticket money in a trust account when you knew you were up s**t creek without a paddle? Scam

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

I won't use ticket fairy again

I won't use ticket fairy again. I brought 4 tickets to Timeless concert christchurch. This event didn't go ahead. We were mislead with postponement announcements and needing more time and no refund options. Timeless has now gone into liquidation and we have been advised ticket fairy doesn't hold the funds, it is a ticketing outlet only.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Sucky Processes, NO HELP!

We're absolutely NO help during the refund process for the NZ canceled Juicy Fest! Told us to be patient, a refund is coming, then hello, Juicy Fest NZ are in Liquidation. Shady af processes, helped Juicy Fest NZ be shady af as well!

December 20, 2024
Unprompted review

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