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Rated 1 out of 5 stars

Created an account & tried to make a purchase using PayPal, no email confirmation was received. I was then unable to log into my account even though the details I was entering were correct. Seconds la... See more

Rated 5 out of 5 stars

Did not realise this was a non UK based company when buying and only saw they are German when email receipt arrived so was worried about postbrexit post delays and additional charges. Did not need to... See more

Rated 1 out of 5 stars

Ordered from a .co.uk website with a uk phone number - order dispatched from Germany so ended up having to pay customs duty on the order - they offered a refund, once the parcel had got back to them (... See more

Rated 4 out of 5 stars

UK suppliers did not have the Lexmark waste toner bottle [due to shipment problems]. I Googled the next day using the item number [rather than printer model] and TonerPartner appeared saying 'By Wipan... See more

2.7

Poor

TrustScore 2.5 out of 5

107 reviews

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No history of asking for reviews

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2.7

All reviews

(107)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent service

Excellent service and the toner I wanted quickly. One star off as I didn't get a confirmation email so wasn't sure if my order had gone through but support was prompt and helpful.

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Toner

Rapid delivery. Excellent product.
In use & working Perfectly.

May 7, 2022
Unprompted review
Rated 1 out of 5 stars

Beware of Customs Duty. sent from Germany even though a .co.uk site

Ordered from a .co.uk website with a uk phone number - order dispatched from Germany so ended up having to pay customs duty on the order - they offered a refund, once the parcel had got back to them (minimum 20 days from parcelforce) but needed the order asap - couldnt afford to wait - just beware that they despatch from Germany so you may end up paying customs duty

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

I liked the link to the site which…

I liked the e-mail link to the site which showed my previous order making it easy to just click on it for a repeat cartridge. The cartridges arrived very quickly and at a very good price compared with other suppliers. They also kept me informed as to the progress of my order. I will use them again.

February 17, 2022
Unprompted review
Rated 1 out of 5 stars

Be aware German shipper attracts UK Duty

Be aware; this .co.uk vendor is in fact in Germany and shipment from outside the UK attracts Customs Duty & VAT. Our £600 order was held up for a week and only released on receipt of £128 UK duty.
Any item of £135 or more will get levied. It isn't random and the suppliers weak explanation by email "I can confirm that customs fees are only applied so some of our orders we are unable to know which orders will be charhed.

We can only advise you to refuse the payment and your order will be refunded as soon as we get it back into our ware house.

Unfortunately if you still require the order, you will either need to fulfil the payment to DHL or reorder."

February 15, 2022
Unprompted review
Rated 1 out of 5 stars

When purchased was not told about the…

When purchased was not told about the extra charge I would have to pay for releasing the product. Had to pay an additional charge of £75 for my released something to do with the tax. So I won’t be using this seller again would recommend not to use as seller doesn’t clearly state the extra charge to be paid by the buyer.

February 5, 2022
Unprompted review
Rated 1 out of 5 stars

Scam alert!

Scam alert!
Con artists.
Sold us toners, charged us for them, then told us, that the toners are no longer available and they will refund us...
2 weeks later we are still chasing them for our money...

January 27, 2022
Unprompted review

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