Created an account & tried to make a purchase using PayPal, no email confirmation was received. I was then unable to log into my account even though the details I was entering were correct. Seconds la... See more
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Did not realise this was a non UK based company when buying and only saw they are German when email receipt arrived so was worried about postbrexit post delays and additional charges. Did not need to... See more
Ordered from a .co.uk website with a uk phone number - order dispatched from Germany so ended up having to pay customs duty on the order - they offered a refund, once the parcel had got back to them (... See more
UK suppliers did not have the Lexmark waste toner bottle [due to shipment problems]. I Googled the next day using the item number [rather than printer model] and TonerPartner appeared saying 'By Wipan... See more
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The parcel was supposed to be delivered…
The parcel was supposed to be delivered today and a lazy drive never attempted to deliver and lied that I was not home. I am working from home and my office desk and next to the door. Nobody came I am certain about that. Now I can’t have my parcel and I don’t know when they will attempt a new delivery. Sorry but your courier partner is just trash.
I am unable to honor an order because of this lazy driver. I am really not happy. Also I contacted them and they promised me to send the driver back but nobody came.
Somewhat confused to receive a…
Somewhat confused to receive a notification from DHL on Wednesday saying my item had been delivered but handed to another person. The phone number given by Tonerpartner was invalid, so I could not make an inquiry. When I checked the following day, DHL's site said it had no information as yet about my parcel, even though the previous day it said it had been delivered. My package finally arrive on Friday - delivered by Parcel Force - in a cardboard box far too big, torn open and falling apart.
still haven’t received my order
I still haven’t received my order ! 2 weeks now !!!
Items not received
Unfortunately I never received the order. I had to email 3 times to find out what was happening. We are in the process of getting a full refund but it has been inconvenient not receiving the goods. I'm not sure if the error lies with the delivery company
Order not arrived
Order not arrived. Ordered on a Tuesday and following Monday nothing.
Excellent and speedy service
Excellent and speedy service, matching expected product quality.
Purchase delivered on time.
Excellent prompt service
not a British Company goods come from abroad
This is not a British Company it is German
No mention of this when you order
My goods on a promised 2-3 days delivery stuck in customs!!!!!!!!!
No mention of this when you order
very good company to deal with never…
very good company to deal with never any problems.
Ordered toner cartridge
Ordered toner cartridge. It arrived within the week.
Pleased with delivery and quality of…
Pleased with delivery and quality of ink. Will use this firm again.
Great product at even better price
Great product at even better price! Recommended
Efficient very prompt service
Extremely cumbersome service
Extremely cumbersome service. Repeated malfunctions of a product after payment are suddenly out of stock. Or after shipping and receiving the products I receive an email that I have not yet paid. At the same time I used to pay for something strange in this company.
I ordered toner which has yet to turn…
I ordered toner which has yet to turn up and no response from customer service to my emails
Ordered on the 9/2/21 & still waiting…
Ordered on the 9/2/21 & still waiting for a date as to when i’ll receive my order??!
Not impressed so far & no response from emailing customer service yet either at 15/2/21
Good Consistent performance
Good product, well priced and promptly despatched. Have now used several times with consistently good results.
i have tried the ink which they say is…
i have tried the ink which they say is the epsom make and genuine but when i tried it the black ink did not work printer saying not epsom ink tried getting in touch
with tonerpartner to no avail
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