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Rated 1 out of 5 stars

Created an account & tried to make a purchase using PayPal, no email confirmation was received. I was then unable to log into my account even though the details I was entering were correct. Seconds la... See more

Rated 5 out of 5 stars

Did not realise this was a non UK based company when buying and only saw they are German when email receipt arrived so was worried about postbrexit post delays and additional charges. Did not need to... See more

Rated 1 out of 5 stars

Ordered from a .co.uk website with a uk phone number - order dispatched from Germany so ended up having to pay customs duty on the order - they offered a refund, once the parcel had got back to them (... See more

Rated 4 out of 5 stars

UK suppliers did not have the Lexmark waste toner bottle [due to shipment problems]. I Googled the next day using the item number [rather than printer model] and TonerPartner appeared saying 'By Wipan... See more

2.7

Poor

TrustScore 2.5 out of 5

107 reviews

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2.7

All reviews

(107)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The parcel was supposed to be delivered…

The parcel was supposed to be delivered today and a lazy drive never attempted to deliver and lied that I was not home. I am working from home and my office desk and next to the door. Nobody came I am certain about that. Now I can’t have my parcel and I don’t know when they will attempt a new delivery. Sorry but your courier partner is just trash.
I am unable to honor an order because of this lazy driver. I am really not happy. Also I contacted them and they promised me to send the driver back but nobody came.

June 3, 2021
Unprompted review
Rated 3 out of 5 stars

Somewhat confused to receive a…

Somewhat confused to receive a notification from DHL on Wednesday saying my item had been delivered but handed to another person. The phone number given by Tonerpartner was invalid, so I could not make an inquiry. When I checked the following day, DHL's site said it had no information as yet about my parcel, even though the previous day it said it had been delivered. My package finally arrive on Friday - delivered by Parcel Force - in a cardboard box far too big, torn open and falling apart.

May 24, 2021
Unprompted review
Rated 1 out of 5 stars

Items not received

Unfortunately I never received the order. I had to email 3 times to find out what was happening. We are in the process of getting a full refund but it has been inconvenient not receiving the goods. I'm not sure if the error lies with the delivery company

May 12, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely cumbersome service

Extremely cumbersome service. Repeated malfunctions of a product after payment are suddenly out of stock. Or after shipping and receiving the products I receive an email that I have not yet paid. At the same time I used to pay for something strange in this company.

March 1, 2021
Unprompted review

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