Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... See more
Company replied
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Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... See more
Company replied
Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... See more
I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... See more
Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... See more
Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.
76a Wharfdale Road, B11 2DE, Birmingham, United Kingdom
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Excellent service from these guys i use both online and store both great and cant be beaten for price the teams know what they are talking about when it comes to vaping highly recommend them
Always amazing and fast service. My go to shop for vapes.:) excellent customer Service and always recommend them!
Fantastic vape shop, best I have been to. Staff are very helpful, knowledgeable, friendly and non-pushy.
I visited today to buy a few vape items, very friendly & inviting! Great customer service great prices.
Will be visiting again great stuff!

Reply from Totally Vapour
Fantastic customer service, excellent delivery time, great products and good value for money,
Quick delivery
Quality products good prices
10% discount on your first order when you subscribe
Great customer service
I would highly recommend them.
Fantastic customer service!
All I asked for was their refund policy. I was expecting a link in an email and that was all. However, I received a call and an email. When I spoke to Clarke he was really knowledgeable and helpful. He sorted the problem within minutes and I couldn’t be happier with the service!
I’ll definitely be buying from Totally Vapour again. Why would I bother looking elsewhere!
Great service and speedy postage - very happy with this company and will shop here again thank
Excellent service, friendly and knowledgeable staff. Definitely recommend
Wicked place, thanks again for the support, will 100% be revisiting in the future
Knowledgeable, friendly staff made a pleasant experience would certainly recommend
Such a great vape shop, phenomenal customer service! They knew what they were talking about and found the perfect fit for me! Highly recommend!
(Edited) previously I left a one star review as i didn’t hear back from the company over the weekend but this was due to them taking a break, so this was my fault. Spoke to a lovely guy on the phone this morning and he spoke through what happened and said that my order is getting dispatched soon and I just received the tracking number. Great service, just be patient with them.
Been a customer over a year now and can honestly say amazing place staff are helpful great service I won't buy my vape stuff from anywhere else now 100% recommend!
Great service
I have received great advice and help  I am truly grateful and been a pleasure  nothing is to much trouble for them great service 5stars
Paid for postage. Didn't receive a despatch notification. Asked to cancel order and was told it was too late as it had been despatched? When I pointed out it hadn't been despatched I quickly received an email pretending it had been to prevent a refund. The tracking number even showed royal mail didn't have the item. Tried to tell me I'd be charged twenty percent to send the items back. Will now be contacting trading standards and citizens advice to get a full refund and further compensation
In response to the reply from the seller - there is no 3pm cut off stipulated in your terms and conditions. I have evidence of my cancellation email to the seller and evidence that royal mail did not receive the item until 16.30pm same day. Seeing as the seller is unwilling to provide a full refund I will be taking appropriate action

Reply from Totally Vapour
This is so unbelievable great ! I cannot discribe in words how good this is. Continu this greatness. Salute. Sky
Great communication and personal service. Would recommend
100% recommend great customer service! I had ordered the incorrect vape to go with disposable pods and they called to check and replaced with the correct one for me.
Products seem great so far too.
Just wanted to write a few short words about my experience shopping online with Totally Vapour. My original purchase was dealt with and received very quickly.There was a tiny fault with an item amongst my order that was part of a prepacked item from the manufacturer. They could not know that it would be faulty but still sorted it out for me. Fantastic people and would thoroughly recommend them.
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