Totally Vapour Reviews 

168
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... See more

Company replied

Rated 5 out of 5 stars

Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... See more

Rated 5 out of 5 stars

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... See more

Rated 5 out of 5 stars

Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.6

All reviews

(168)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience!

I visited today to buy a few vape items, very friendly & inviting! Great customer service great prices.
Will be visiting again great stuff!

February 9, 2024
Unprompted review
Totally Vapour logo

Reply from Totally Vapour

Hello David,

We truly appreciate you taking the time to find our Trustpilot page and for leaving such a wonderful review.

We're thrilled to hear that you were satisfied with the service you received. We eagerly look forward to welcoming you again in the future!

Kin Regards,
Neil F
Customer Services Team
Totally Vapour

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!

All I asked for was their refund policy. I was expecting a link in an email and that was all. However, I received a call and an email. When I spoke to Clarke he was really knowledgeable and helpful. He sorted the problem within minutes and I couldn’t be happier with the service!

I’ll definitely be buying from Totally Vapour again. Why would I bother looking elsewhere!

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

(Edited) previously I left a one star review as i didn’t hear back from the company over the weekend but this was due to them taking a break, so this was my fault. Spoke to a lovely guy on the phone this morning and he spoke through what happened and said that my order is getting dispatched soon and I just received the tracking number. Great service, just be patient with them.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing vape shop!

Been a customer over a year now and can honestly say amazing place staff are helpful great service I won't buy my vape stuff from anywhere else now 100% recommend!

May 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
I have received great advice and help  I am truly grateful and been a pleasure  nothing is to much trouble for them great service 5stars

April 15, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!

Paid for postage. Didn't receive a despatch notification. Asked to cancel order and was told it was too late as it had been despatched? When I pointed out it hadn't been despatched I quickly received an email pretending it had been to prevent a refund. The tracking number even showed royal mail didn't have the item. Tried to tell me I'd be charged twenty percent to send the items back. Will now be contacting trading standards and citizens advice to get a full refund and further compensation

In response to the reply from the seller - there is no 3pm cut off stipulated in your terms and conditions. I have evidence of my cancellation email to the seller and evidence that royal mail did not receive the item until 16.30pm same day. Seeing as the seller is unwilling to provide a full refund I will be taking appropriate action

March 31, 2023
Unprompted review
Totally Vapour logo

Reply from Totally Vapour

Hi Lee,

Thank you for your feedback.

As explained by email when responding to your email cancellation and emails thereafter, as per our terms and conditions on the website, there is a returns process to follow to return your items.

I would like to confirm at 19.18pm on the 30th of March you placed an order on our website, which was picked and packed by our warehouse team the morning of 31st March.

The email you sent on the 31st of March to cancel your order was sent to us at 3pm which unfortunately was the cut off period, as this is when royal mail arrive to collect the parcels.

In this instance it would not have been possible for the warehouse team to go through all the bags to locate your parcel as this would delay the delivery of the parcels going out

If you would like to return you items which we are happy to receive back and provide a refund, there would be a charge as there is a cost to us as a business due to restocking, postage, and packaging.

Please do contact our dedicated customer service team if you feel that you would like to discuss this further, who will be more than happy to help you.

info@totally-vapour.co.uk

Kind Regards
Neil
TV Customer Services

Rated 5 out of 5 stars

Great service

100% recommend great customer service! I had ordered the incorrect vape to go with disposable pods and they called to check and replaced with the correct one for me.
Products seem great so far too.

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Service over and above

Just wanted to write a few short words about my experience shopping online with Totally Vapour. My original purchase was dealt with and received very quickly.There was a tiny fault with an item amongst my order that was part of a prepacked item from the manufacturer. They could not know that it would be faulty but still sorted it out for me. Fantastic people and would thoroughly recommend them.

February 7, 2023
Unprompted review

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