Friendly welcome from Liz and Chris, every staff member equally friendly. Relaxed atmosphere throughout my visit. Liz gave me friendly, constructive suggestions/advise re my choices of hotel. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Justin went way above and beyond in finding the ideal holiday for family group, with overlapping dates and specific requirements Best Travel Agent experience I have had - he fo... See more
This is a local company who we have used many times. Same price as the internet but you get support with getting any issues sorted. Very good staff.
Company replied
I will always book with this company. Staff are friendly has a lot of knowledge and listen to you with what holiday you require. Have time to find the best holiday to meet your requirements.
Company replied
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Unit 1, Beacons Pl, Merthyr Tydfil, CF47 8DF., Mid Glamorgan, United Kingdom
- 01685386333
4.9
Excellent
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a local company who we have…
This is a local company who we have used many times. Same price as the internet but you get support with getting any issues sorted. Very good staff.
August 16, 2026
Reply from Travel House - Merthyr
We're so happy to hear you appreciate our local support and dedicated staff. Thank you for your continued trust and positive feedback!
Staff were very helpful as always good…
Staff were very helpful as always good service
August 21, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff provided you with excellent service. We appreciate your kind words.
Chris was excellent,
Chris was excellent,he talked us through our holiday booking,made us feel at ease and was wonderful.
August 22, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member made you feel at ease and was wonderful while talking you through your holiday booking. We appreciate your kind words.
I will always book with this company
I will always book with this company. Staff are friendly has a lot of knowledge and listen to you with what holiday you require. Have time to find the best holiday to meet your requirements.
August 20, 2026
Reply from Travel House - Merthyr
Thank you for the 5star review its always a pleasure to help you
Has usual Chris and Justin in the…
Has usual Chris and Justin in the Merthyr Tydfil shop found the holidays we where looking and are always helpful and polite will always go back every year x
August 12, 2026
Reply from Travel House - Merthyr
Thanks for the 5 &* review Michelle, always a pleasure
Amazing Travel House team.
Friendly welcome from Liz and Chris, every staff member equally friendly.
Relaxed atmosphere throughout my visit.
Liz gave me friendly, constructive suggestions/advise re my choices of hotel.
This resulted in me choosing a lovely holiday, flying from my local airport, with excellent flight times.
All documents were explained to me and printouts given. Advised to call back after 48hrs to collect our boarding passes.
Been using Travel house for many years, and will continue to do so for many more.
Previously, Justin advised me on how to arrange 2 travel insurance claims.
What an amazing team.
August 17, 2026
Reply from Travel House - Merthyr
We are so pleased to read your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It is fantastic to know that our team provided such friendly and constructive advice, leading to a lovely holiday for you. We are also delighted that our explanations and assistance with your documents were helpful. We value your continued loyalty over the years and look forward to assisting you with many more memorable trips in the future.
Chris and Jamie always listens to my…
Chris and Jamie always listens to my travel needs and it is a pleasure to deal with them.Exceptional customer care ! Thank you.
August 15, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently listens to your travel needs and provides exceptional customer care. It's truly a pleasure to assist you.
Jamie and Justin are an absolute credit…
Jamie and Justin are an absolute credit to the company, nothing was too much trouble, excellent service.
August 12, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so glad to hear that our team provided such excellent service and that nothing was too much trouble.
Jamie was very knowledgeable and helpful
August 9, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. We appreciate you taking the time to share your feedback.
Excellent service as usual at Travel House Merthyr
Excellent service as usual from Justin. Booked the holiday & extras we requested.
August 4, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful review! We are so pleased to hear that you received excellent service and that all your holiday requests were met. We appreciate your kind words.
Lovely atmosphere at the shop
Lovely atmosphere at the shop. Plenty of patience by all staff employed.
My wife and myself are both in our 70s,wouldn't look anywhere else to book our holidays which is generally 4 times a year.
August 2, 2026
Reply from Travel House - Merthyr
Thank you Peter for the 5* Review, Its always a please to help.
We were made to feel very relaxed by…
We were made to feel very relaxed by Elizabeth the assistant. We given some excellent advice and we chose a great holiday at a very reasonable price.
August 4, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that you felt relaxed and received excellent advice,
The staff are friendly and efficient.
July 28, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be both friendly and efficient. We truly appreciate your feedback!
Liz was great really helpful and got…
Liz was great really helpful and got everything done for us
August 1, 2026
Reply from Travel House - Merthyr
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and got everything done for you. We appreciate your kind words.
Liz was so helpful and took time to…
Liz was so helpful and took time to find the right holiday for us, knowlegable, friendly, listened to what we like and dont like etc. Booked our holiday last year with Liz and her recommendations were spot on.
July 31, 2026
Reply from Travel House - Merthyr
Thank you so much for your wonderful review! We are absolutely thrilled to hear that our colleague took such great care of you and helped you find the perfect holiday.
Always helpfull
Chris has always been knowledgeable and very helfull with any enquiries and bookings ,always a pleasure to deal with him
July 24, 2026
The staff and the whole experience was great everything was taken care of from start to finish will definitely go back again.
The staff and the whole experience was great from start to finish and will definitely go back again.
July 22, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.