Friendly welcome from Liz and Chris, every staff member equally friendly. Relaxed atmosphere throughout my visit. Liz gave me friendly, constructive suggestions/advise re my choices of hotel. T... See more
Company replied
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See what reviewers are saying
Great service. Justin went way above and beyond in finding the ideal holiday for family group, with overlapping dates and specific requirements Best Travel Agent experience I have had - he fo... See more
Because of the service we received. We have booked lots of holidays from the merthyr branch and we find the staff so helpful.... we always like to deal with Chris,,, not that the other members of sta... See more
Great service at Travel house Merthyr with Chris , was looking for a 4 day break . Chris looked at a few places with our suggested budget he spent a lot of time showing us different places & we settle... See more
Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
Unit 1, Beacons Pl, Merthyr Tydfil, CF47 8DF., Mid Glamorgan, United Kingdom
- 01685386333
4.9
Excellent
385 reviews
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This company invites their customers to review, whether positive or negative
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The staff are amazing
The staff are amazing , so friendly polite and happy to explore all possibilities.
June 18, 2026
Chris was brilliant as usual.
June 14, 2026
First class service as always by Chris…
First class service as always by Chris and the team.
June 16, 2026
Friendly knowledgeable staff
Friendly staff who are genuinely interested in my holidays past and present.
June 16, 2026
Chris was amazing he went through …
Chris was amazing he went through everything in great detail. I was very impressed with his knowledge and made me at ease. The booking process was great. I can not thank Chris enough.
June 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late holiday
Great service as always from this Travel Agent, our go to for all travel we can't organize easily ourselves. Liz took her time to make sure we found a holiday to suit us, perfect!
June 13, 2026
Reply from Travel House - Merthyr
Thank you so much for the wonderful review! We are absolutely thrilled to hear that Liz took such great care of you and helped you find the perfect holiday.
Great service
I didn’t think I would get the holiday I wanted but they were fantastic and got availability for me
June 12, 2026
Reply from Travel House - Merthyr
Thanks for your review. We are absolutely thrilled that we could help find your holiday
I was indecisive on choosing my…
I was indecisive on choosing my holiday. Justin was very patient and helpful. Always book here. Very pleased each time we book our holidays . All very helpful and pleasant.
June 11, 2026
Reply from Travel House - Merthyr
Thank you for your Kind review, it was pleasure to help you again.
Chris allen was most helpful and polite…
Chris allen was most helpful and polite .we spent quite a time as we didn,t know shat we wanted .He was paitient,polite ,and really helpful .Would recommend travel house merthyr to anyone sho has travel needs.
June 3, 2026
Reply from Travel House - Merthyr
Thank you very much for the lovely review.
Much Appreciated
Excellent Holiday Booking Experience
The time and effort put into our holiday search by Christopher in finding the holiday that suited us best was excellent. His knowledge of our destination was very helpful.
May 31, 2026
Reply from Travel House - Merthyr
Thank you for taking the time to write the review.
It is very much appreciated
Reply from Travel House - Merthyr
We appreciate your kind words! We are delighted you found our service helpful and friendly. looking forward to seeing you in the future.
First class service from Sophie who…
First class service from Sophie who went above and beyond to accommodate our booking and the special assistance requirements. Very professional and knowledgeable about the resort and hotel and nothing was too much trouble for her. Thank you Sophie for everything see you in the near future for more holiday shopping .
June 4, 2026
Reply from Travel House - Merthyr
Thank you so much for your review. It was my absolute pleasure to help you with your holiday needs.
Looking forward to seeing you in the future.
Reply from Travel House - Merthyr
We are so pleased you had an outstanding experience with us. Thank you for your kind words. looking forward to seeing you in the future.
The agent made us feel welcome
The agent made us feel welcome searched many different options before we decided on a destination
May 24, 2026
Reply from Travel House - Merthyr
We always want you to feel welcome, and we are glad we could help you explore different options to find the perfect holiday.
Reply from Travel House - Merthyr
Thank you for submitting the review.
Always excellent
Always excellent, friendly service. Staff are knowledgeable and helpful. I never go anywhere else.
May 21, 2026
Reply from Travel House - Merthyr
Thank you taking the time to write the review.
We are all very grateful
Reply from Travel House - Merthyr
Thank you so much for the 5* review
The staff in the Travel house are so…
The staff in the Travel house are so friendly and helpful, we've booked with this company for years and will continue to do so.
May 23, 2026
Reply from Travel House - Merthyr
Thank you so much for your loyalty and for sharing such a wonderful review! We are absolutely delighted to hear that our staff are always so friendly and helpful when you visit.
Experiencing great customer service
Great customer service . I was served straight away by Chis nothing was too much trouble would definitely recommend .
May 9, 2026
Reply from Travel House - Merthyr
Thank you so much for the fantastic recommendation! We are thrilled to hear you received such great customer service from Chris
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