Trees Online Reviews 

Excellent, punctual, friendly service, good quality chestnut tree (and box), thoroughly recommended.

Maybe my favourite gardening site online. Mainly because their emails always provide a chuckle. It is a few weeks, possibly months, since I ordered a Japanese cherry tree .... then forgot about it until it arrived last week. Lovely tree, well packaged. I'll look forward to more emails from this company next year.

The Crab Apple tree I ordered went round the Wrekin a bit before it was delivered - not trees-online fault . Despite this the tree arrived looking glossy and healthy
My frantic emails to Alan - were always answered and I was kept up to date. Can’t say much about the carrier DX - the driver was lovely but their telephone system non existent .

I ordered an M27 root stock apple tree in July. Got a text message from Alan today to say that the stock received wasn’t up to standard and offering alternatives. Unfortunately, all the M27 rootstocks weren’t up to scratch and my garden won’t take anything bigger. I asked for a refund instead which was processed straight away.
Appreciated the customer service and that this company cares about the quality of its stock and wouldn’t deliver sub standard trees - this is something all supplier could take note of.

My tree (Prunus Royal Burgundy) arrived today in good condition and well packaged, a bit dry but not totally dry. Watered it straight away and have just planted it. Looks healthy and I'm very happy with it. Thanks so much - looking forward to watching it grow and enjoying the autumn colours. Would use this company again.

The tree was as ordered.

The trees were very nice….delivered on time, bigger than expected, well protected

I love this company. Not only do I get a tree in incredibly good shape, at a reliably sensible price, but the customer care that goes into the emails is priceless. I always look to see if they have the tree I want, first, just so that I can have an opportunity to enjoy both a new plant, and uniquely blithe service.

Excellent service, always kept inform about the item and delivery.
The wait was worth it as I received a very healthy specimen

Excellent (and very amusing) Customer Service.
When one of the trees we ordered was not up to scratch they contacted us to let us know and offered us the option to wait until new, better trees came into stock which we accepted. Have now received this one and are very pleased with it.

Alan (Senior Dogsbody for Trees Online) could have an alternative career as a comedian. Made receiving his emails something to look forward to!

Amazing to deal with! They kept me fully informed as to when my purchase arrived and when I opened the box I was thrilled to see my trees in search perfect condition. Thankyou so much to all the team, I will definitely recommend this company.
Marguerite

Further to my original fact review and the aggressive, incorrect, accusatory response - which alone tells you all you need to know about this organisation's disregard for customers.

The facts are as my original review. After 10 weeks I still have no fig tree (or refund). It had been delivered without promised notification to a pavement in front of an unrelated random address 1/4 mile away. No name on it. I discovered this 2 weeks later after chasing. I do not know the property owner but had had one negative experience (totally unrelated and coincidental) which suggested this person was dishonest and liable to keep any wrongly delivered items. Despite this situation and 2 weeks having passed since the failed delivery attempt Trees online spent days trying to get me to go and confront this person. I was unwilling to put myself in to such a confrontation and just requested that my tree be delivered to me - and I was relaxed even if it took another 3 weeks. This was agreed, but again nothing at all happened. When I chased again I was told delivery was that day (or the next day). But that didn't happen either. And when I chased yet again I was told that they did not know why it had not been delivered but that they were closing the business for a week. I found this unacceptable and, weeks after I should have done, requested a full refund. An offer was made to refund less 60%, which is totally unacceptable so I have resorted to claiming via my credit card company.

Below is correction to their reply which is incorrect in several places even though all of the correct facts have been covered very specifically in email correspondence between us....

"Reply from Trees Online
Updated 4 days ago
Like most of us, we have had a tough time of it and decided everyone was going to have a week off (I am currently writing this as a last check of emails before heading off for a staycation."

Well it's ok to stop taking new orders (that they won't or can't fulfill) but it's bad business to close up when you have existing customer orders from 2+ months prior still unfulfilled.

"Our couriers delivered it by mistake "

Leaving unattended on pavement near to a random unrelated address which is 1/4 mile away and leaving no addressee name on it, is in my view less a mistake and more negligence.

" to your neighbour "

Not a neighbour. It is 1/4 mile away and 12 houses away. The event had also happened 2 weeks prior to me hearing about this via the photo they sent me.

" and you refused to go and get it "

I demurred to go and accuse someone of theft/dishonesty from 2 weeks ago with the situation following a previous uncomfortable situation. I consider this to be reasonable given that I paid to have a tree delivered to me and that the wrongly delivered tree could have now been anywhere after 2 weeks+. Indeed I found it tiresome that I had to request 4 times before agreement was made to just deliver me a new tree.

" despite you two receiving each others parcels in the past and sorting it out. "

2 untruths here. 1.We had not delivered each other's parcels. I have never received anything of theirs. I had (after a very difficult encounter) tracked down a parcel for me at the address and got it back (opened). The 2 properties are entirely unrelated (the previous situation was a very strange coincidence)

2. As I made very clear to Alan in our correspondence the one situation had been "sorted" in anything but amicable circumstances; so the twist Alan is making in the review response seems blatantly misleading.

" Despite having his number, "

I did not have a number for this stranger and made this very clear to Alan at the time so again he is choosing to lie or distort.

" you wouldn't contact him to tell him the tree was yours or give the number "

No. I could not give them a number I did not have - as Alan knows.

" to us so we could compensate him for bringing it round. We were prepared for the courier to get it and redeliver but needed to check it was still there but of course you stopped us from doing that."

I did absolutely nothing at all to stop them recovering the tree if they wanted to do and indeed encouraged them to do that. I was just unable to supply a telephone number and unwilling to put myself in to a very difficult face to face confrontation.

" We agreed to send another which means we have to start the process again as a new order. We told you delivery is 3-4 weeks and are still within that time frame. "

This ignores the fact that on 14 July delivery was promised for around 2 August and that on 4 August (after me chasing) they promised deliver that day or 5th, and that on 6th they still had no idea where it was and wanted to leave the matter for a week

" The delay is of your own making Denis"

None of the delay is down to me, let alone the insult to accuse such a thing

So - added to previous advice. Expect aggressive lies and accusations if you post a review

I was a little apprehensive about buying my tree online because it's for a prime position in my garden and Treesonline didn't allow any means for seeing and choosing specimens before committing. I don't know if my e-mails and written requests helped, but I am delighted with it. It's very pretty and symmetrical and at the upper end of the height range specified. One thing though - couldn't you have texted/e-mailed/called me about the delivery? It arrived loads sooner than the indicated date range, which is obviously great, but I came home one evening to find it sitting outside. I could have been away for a week and it would have died in the heat or been stolen. Doesn't take much to keep customers informed about delivery, Treesonline. But it's a great tree, so thanks!

Ordered a boskoop glory grapevine. Was kept informed on delivery date throughout and when the grapevine arrived (a couple of weeks earlier than anticipated), I was delighted with vine which to my surprise had an abundance of grapes on it! So impressed. Would definitely order from them again.

Ordered my trees several months ago after an exchange of emails with Alan (Senior Dogsbody) who advised what variety would be best for my job.
They arrived this week in very good condition and well packed and being the size advertised.
Really pleased with a great supplier.

Excellent service Alan who I dealt with with was efficient and accommodating.
I would recommend.

Ordered a Mature Osakazuki Japanese Maple Tree 125cm +, on the 4th April, delivered within a month, but received no notification on the day of delivery. When the tree arrived we were immediately concerned about its condition, the pot was extremely dry & the leaves were shrivelled & die back on some branches. The tree we ordered was meant to be 125cm tall plus, apart from 2 twigs with no leaves I would say the tree was barley a meter tall.
In all our dealing with this company, we have received curt & sarcastic reply's with no concern for customer service.
On receipt of the tree we have emailed 3 times, to question the quality of the tree, we have sent images as requested & received a reply that its frost damage.
We have requested a refund & we are now being ignored, leaving us with no option but to pursue through our credit card company.
VERY DISAPPOINTED.

I ordered a Blireana Ornamental Plum Tree with pink blossom, however then being a typical woman, changed my mind and decided i would prefer a white blossom tree ! I emailed the site and after a conversation explaining what i would like i was sent a Prunus chocolate ice flowering cherry tree. It is in wonderful condition, very quick delivery, and customer service was above and beyond, Highly recommended and i couldnt be happier.

We received a willow tree last August and after initially appearing fine, it collapsed within a day. Email contact answered quickly and it was suggested a courier issue (it had been extremely hot for a few days) and to wait and see if the tree recovered. Had to prune the tree hard back to encourage recovery, but now it looks to be doing well despite being half the tree we thought we were buying.
I have been in touch with the owner again and been given the offer of a new tree or a 50% refund, I opted for the latter.
Despite initial difficulty in eliciting a response, I could not ask for a better one and would definitely use this company again.

Very happy with the Bamboo tree my daughter bought for my birthday, surprised at the quality of the faux tree and would definitely recommend to all.

Ordered my artificial trees on the Monday received them on the Friday - which was a lovely surprise given the struggles companies are facing during this pandemic. Brilliant service and well packaged trees which are gorgeous quality, very life like and no plastic or chemical smell. I can’t wait to put my new palm in the kitchen - thank you I will be a returning customer.