I made a purchase in August 2024. To date despite several emails I have not received the product or a refund.
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J'ai commandé chez Truestore et la commande a été expédiée super vite. Le pull est de bonne qualité et conforme au visuel. Malgré les soucis que j'ai eu avec le transporteur, le Service Client... See more
Company replied
I ordered some trainers online on a Saturday and upon checking realised after completing they were the wrong size. I sent a message via the customer service address which auto-response said wasn't che... See more
Company replied
It all started with me trying to track down a hoodie worn by Tinie on his property show on Channel 4. Long story short, after finding a Chinatown Market jumper I loved and it being out of stock everyw... See more
Company replied
Company details
About truestore.co.uk
Written by the company
About True Store
We are a London-based fashion and lifestyle store striving to deliver new and upcoming brands for our customers. We may be a new name in the game, but the team has bags of experience in this market, which gives us everything we need to offer an unbeatable shopping experience.
Expect a mixture of street, skate, and premium ready-to-wear clothing, as well as jewellery, fragrances and accessories. We’re here to kit you out for every occasion.
One of our core values is operating sustainably. Therefore, we opt to partner with brands that share similar values in the way they approach their products. From their methods of manufacturing, to the projects they’re involved in to reduce their environmental impact; we want to make a difference.
We’ve got big plans for the future, and this is just the beginning. We’re looking forward to having you along this journey with us.
Contact info
68 Neal Street, WC2H 9PA, London, United Kingdom
- info@truestore.co.uk
- www.truestore.co.uk
3.5
Average
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Tried ordering a pair of shoes
Tried ordering a pair of shoes, received a personal email saying that due to a stocking error, they no longer had those shoes in my size. Offered me another color in right size and apologized dearly. Great customer service.
June 1, 2021
Unprompted review
Reply from truestore.co.uk
Thanks Charlie. Glad we were able to get you sorted with another pair and hope you like the new shoes. Great choice 🙌
Sorted quick and easy
The order did come wrong but a was sorted quick and easy, and the correspondence was the same, no complaints.
May 16, 2021
Reply from truestore.co.uk
Apologies for the mix up Rob. Happy to hear everything is sorted now!
Did exactly what it should do.
May 13, 2021
Brilliant and fast service.
May 8, 2021
Commande rapide
J'ai commandé chez Truestore et la commande a été expédiée super vite. Le pull est de bonne qualité et conforme au visuel. Malgré les soucis que j'ai eu avec le transporteur, le Service Client a été super rapide à réagir et a su débloquer la situation rapidement.
Je recommande !
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I ordered from Truestore and the order was dispatched quickly. The jumper is of good quality and conforms to the visual. The customer service department reacted quickly to the problems I had with the carrier and was able to resolve the situation.
I would recommend!
May 3, 2021
Reply from truestore.co.uk
Thanks Justine. Glad to hear we were able to help!
Reply from truestore.co.uk
Cheers Shiraz. Looking forward to welcoming you back soon!
Speedy shipping with great pricing
Ordered a new jacket, came really well packaged next day. They have a pretty interesting selection of clothing, so well worth checking out
April 29, 2021
Reply from truestore.co.uk
Cheers Elliot. More interesting bits to come!
Speedy service and great price
Speedy service and competitive price. Everything you would want ! Ticked all the boxes. I’d definitely use Truestore again.
April 23, 2021
Reply from truestore.co.uk
All things we love to hear, thanks Celia. We look forward to welcoming you back soon!
Excellent service
Excellent service. Well packaged. Swift delivery.
Also great item. Eco friendly, lovely website.
April 21, 2021
Reply from truestore.co.uk
Great to hear Ben. Love getting feedback like that
Quick delivery + perfect product
Quick delivery, quicker than expected!! Also very satisfied with the product.
April 15, 2021
Reply from truestore.co.uk
Love hearing that, thanks Harry.
Good luck
Should be running a training course on poor everything, How not to operate., customer coming last.
March 26, 2021
Reply from truestore.co.uk
Hi Gerry, we are sorry to hear you didn't have a great experience shopping with us. We pride ourselves on offering excellent customer service and guarantee if you shop with us in future you'll have a much more positive experience.
I got a great deal on my shoes and they…
I got a great deal on my shoes and they arrived promptly. I would shop here again. :)
March 21, 2021
Reply from truestore.co.uk
Glad to hear it Stephen. We look forward to welcoming you back soon
FR2 tee
Ordered an FR2 tee, arrived the next working day. No issues at all + I was sent an email to check if there were any issues with delivery. Awesome.
March 15, 2021
Reply from truestore.co.uk
Thanks for the review Nathan. Great choice of t-shirt by the way
Awesome service and great products will…
Awesome service and great products will use again product came faster than ordering from the main dealers 10-10
March 11, 2021
Reply from truestore.co.uk
Thanks for the review Ian. Glad to hear you received your order quickly
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