ubitricity Reviews 

Although they are slow to fix out-of-order chargers, they recently did fix the ones in my area, and they are the cheapest network, which is a big plus.

Tried four of their chargers in SE24 in London today. None was working! This is usually the case with their chargers. Makes you wonder why they bother. Ubitricity now owned by Shell but there has been no improvement.

The most incredibly frustrating experience I have had with any provider of anything. They seem to have nicked all the lamppost charging points but don't seem interested in maintaining them.

I feel sorry for the people at the call centre (which is clearly subcontracted out) because I take my frustration out on them but they are clearly reading from a script and cannot help other than say they are sorry for the inconvenience.

Just get the system up and running and make sure it works. When it does work, its brilliant but when it doesn't work its incredibly frustrating. The most infuriating part is there is no consistency. One minute it works fine, 2 days later it doesn't. You can tick a button to save your details yet it then ask for all the details again 2 days later and sometimes it emails you to say it hasn't worked and others you have to wait till you jump in the car to take the kids to school to find out nothing has happened!

Sort it out please, it cannot be that difficult, especially with Shell behind you.

Really hopeless. We had two charge points out of order with no light showing for weeks. Now we have a third charge point showing blue availability but not functioning. Absolutely terrible. The brand Ubitricity is being thrown to the dogs. What a shame. I tried feedback twice now and no answer. Your parent Shell should be informed of how bad you are

Very efficient and easy access to several local lamppost chargers. Cost on a PAYG basis very reasonable. Makes owning an EV in London seamless (especially during a petrol/diesel famine!)

Second time trying to charge overnight, was told on website everything was working, light turned green and once again turned up in the morning without any charge! What a disastrous company

If you have an electric car , a charger is like a utility like water or gas . I don't believe that a utility company would leave you without a service or any communication for a month.
Would Shell think it was ok if a petrol station had no supplies for a month ?

The lamppost charging is fine but you cannot suspend your membership. I sold my Electric car, not sure when I will get another. They told me my SmartCable (which I paid over £400 for) would be deactivated so it could never be used with Ubitricity again. So my only alternative was to continue paying a monthly fee for a service I don't currently need.

Been using an Ubi point on a PAYG basis for about 5 months now. It is fiddly. Sometimes the QR code works and the charge point is activated through the website and some times it does not work. You have to remove the cable, wait a minute or two, and start the whole process again. The website at that point asks you to re-input your name, cc details and it works... Would be much better if users could set up an account for use through the website or better still use an app. Not that hard to implement in this day and age.

In my area , London W2, it’s difficult to find a charging point that works. Great idea but hopeless implementation. Despite numerous reports the company appears incapable of carrying out the necessary repairs.

so, the over charge you when you plug in and instead of refunding the unused money so that it's back in your bank account quickly they just let it sit in pending and make you wait a week and then get shirty when you challenge them.

They dont repair anything much either, i get a sense they're a bit of a bunch of cowboys

I got only one charge in my street is not working for 2 months and they don't want to come and fix I called them already more than 5 .

Time-waster one Star is to much for them

A few charging stations on my street. For whatever reason they sometimes start beeping on and off, loud enough to hear into our home and continuing through the night. Need a way to escalate issues live, so their technicians can come sort it out.

On a visit to London we planned our parking around Ubitricity chargers. Pleased to find a space next to one, scanned the code as instructed, connected up the car, entered payment details etc and sat watching the website whirring away and the amber light not turning green. Moved to another lamp post charger, same again. Tried 5 times in total and eventually gave up. Ho hum, that’s a stop at the services for 45 minutes on the way home. Won’t attempt to use again and won’t recommend. The EV charging networks really needs sorting out for it to be realistic for all to move to EV.

We have four lamppost chargers on my street - they all work and the cost is very reasonable. Shame the lower cost chargers have been out of stock for so long but PAYG is easy and still much cheaper than others (Source etc). Gives my Tesla around 30m/hr.

Great affordable charging for electric cars.

After having my post placed in my street it has been 12 months now since it crashed and has not worked since. My advice to anyone thinking about joining you should beware. Maybe SHELL will give me a better service.

The charge point is reasonably accessible for which I am thankful. The problem? I use my own cable and the website will not allow you to set up an account unless you use THEIR cable. I am not going to spend £300 in order to have an account. The website randomly remembers my credit card and randomly asks that I re-enter all of the details again. If the company's goal is to volume usage (over selling cables), then the access process should be simplified and streamlined. All users should be able to set up an account. The cable is an accessory, not a primary feature. It seems like a simple fix that would stop me swearing at the company on the pavement every other time I use the service.

Unable to create an account, can’t order a charge lead, can’t speak to customer services, no response from emails.

What’s the point?

App is complicated and fiddly and fails to provide the basic features as mentioned above.

FAIL

Great service, convenient, quite fast (considering) and reasonably priced. BUT please stop removing charge points randomly. It seems like every so often you remove a point on a whim, which is really annoying and inconvenient. Especially when you start to rely on a point.