Useless ever since switch from SureCharge to Shell owned Ubitricity. 3 out of 4 chargers on my street have been persistently inoperative for months since this transfer despite significant increase in... See more
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On a visit to London we planned our parking around Ubitricity chargers. Pleased to find a space next to one, scanned the code as instructed, connected up the car, entered payment details etc and sat w... See more
I have 18 of these lamp posts on my street and when it works it works but recently I keep getting message charging starting soon but nothing happens. Every time it’s £40 pre authorisation which I’m no... See more
My first ever PHEV charge - I parked by the kerb, scanned the QR code, added my card details, took out my Type 2 charging cable, plugged it to the lamppost and to the car - the light goes green and... See more
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Company details
Contact info
Spectrum House, Unit 11, 32-34 Gordon House Road, NW5 1LP, London, United Kingdom
- 0800 024 6279
- support@ubitricity.co.uk
- www.ubitricity.co.uk
1.5
Bad
113 reviews
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When the lamppost charging points are…
When the lamppost charging points are working, the charging is easy and relatively cheap. However, the points seem to drop out fairly often in the streets around our flat and I’m regularly notifying them of faults. Having said that, I can usually find a working one. Don’t understand why there are so many faults with the system
January 15, 2021
Unprompted review
Reply from ubitricity
Hi George,
Thank you for taking the time to write a review, we really appreciate your feedback. We are aware of the issues you have mentioned and we have instructed our maintenance partners to investigate.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk.
Thank you,
ubitricity Team
My first ever PHEV charge was as easy as it gets
My first ever PHEV charge - I parked by the kerb, scanned the QR code, added my card details, took out my Type 2 charging cable, plugged it to the lamppost and to the car - the light goes green and... that all there is to it, my car starts charging!
Reasonably priced compared to other services (I gues anything seems reasoanable compared to Source London!)
No need to set up any accounts or pay for subscriptions - Ubitricity chargers are pretty much everywhere now. This is the type of infrastructure we need - easy to access and reasonably priced.
December 28, 2020
Unprompted review
Reply from ubitricity
Hi Michael,
Thank you for taking the time to write a review. We’re continually working on improving the experience for our customers so we’re really glad to hear your charging experience with us was easy.
Don’t forget to use our charge points for your next charge!
Thank you,
ubitricity Team
Probably the dumbest con of a company…
Probably the dumbest con of a company in EVs. Get this. So you can’t charge on most of there points without a £300 smart charger you buy from them. Only problem. They have none and no future date they will be in stock. This is illegal under new government legislation all charging points MUST have pay as you go capabilities. The customer service are script reading robots so no use asking them
December 19, 2020
Unprompted review
Reply from ubitricity
Hi Mr Mustafa,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We have in excess of 2,500 charge points across the country that are accessible via the Pay As You Go process. You can find one near you here: www.ubitricity.co.uk/residential_charging/
Please look for the PLUS sign on the charge point icon which indicates a pay as you go compatible SimpleSocketPLUS’. We’re currently working on making the remaining Smart Cable only charge points accessible for everyone.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk
Thank you,
ubitricity Team
Warning
Warning, their charging points can seriously damage your car. On 3 occasions my car has developed a serious electrical fault due to their charging points. I have called an emailed several times about this issue but their customer service is useless, they never reply, but simply ignore my calls/contact. AVOID!
September 28, 2020
Unprompted review
Reply from ubitricity
Hi Mr Drinks,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We are aware of the issue you’ve mentioned which occurs due to the car manufacturer and we're trying to communicate with the manufacturer to help them understand the issue.
Your review has been shared with our customer service team who are happy to assist with any ongoing issues or questions you may have. You can call them on 0800 024 6279 or email support@ubitricity.co.uk.
Thank you,
ubitricity Team
Awful customer service
Great concept and everything started off well for a long time until my cable stopped working, only admitted by the company after I had my car taken in to a garage and I chased it up, to be told it was old and needed replacing with new software. Then when I tried to cancel and get my subscription stopped, customer service has been appalling. I sold my car 3 weeks ago and told them I no longer needed their services or cables, and am yet to get any meaningful response other than "we'll be in touch". I've rarely come across such poor customer service before, and working in the service industry, I know what to expect.
August 12, 2020
Unprompted review
Reply from ubitricity
Hi Mr Ashrafi,
Thank you for taking the time to write a review, we’re sorry to hear you had a bad experience with ubitricity. We hope we were able to resolve the issue to your satisfaction, however please feel free to contact us on 0800 024 6279 or email us on support@ubitricity.co.uk if you need any further assistance.
Thank you,
ubitricity Team
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