UkminibushireReviews 

404
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff. Customers consistently praise the drivers for their punctuality, courteous demeanor, and helpfulness, often going above and beyond to ensure a comfortable journey. The booking process is also frequently mentioned as easy and efficient, with many appreciating the clear communication and responsiveness from the agents. However, some customers also noted issues with communication, such as late driver details or confusion regarding bookings, causing stress. A few other people also felt that the company sometimes provided smaller vehicles than agreed upon, leading to uncomfortable conditions, or experienced issues with payment requests from drivers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising drivers for being punctual, friendly, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, punctuality, and... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy, efficient, and... See more

Delivery service

People report positive experiences with delivery service, highlighting the punctuality and efficiency of... See more

Customer service

Clients share ambiguous opinions on customer service, with some praising the fantastic service from quoting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

The drivers were on time to collect us from each venue and when I rang to change the pick up times they dealt with the problem. Unfortunately there was some con fusion with our taxi on the late night... See more

Rated 5 out of 5 stars

Fantastic service. Right on time for both journeys and made our trip completely seamless. One of our party left their phone on the bus on the return journey and they were amazing in finding it, keepin... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

404 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(404)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

A clean vehicle and friendly driver.

A clean well presented vehicle, driven by a smart, friendly driver collected our party of 11 people. Both pick-up and collection were bang on time. If needed again, these will be my first port of call to check availability.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service great communication…

Brilliant service great communication from the drives an nothing was to much even tho we had to change pickup time by an hour which wasn't a problem at all would definitely recommend an will definitely b using again for our next drip next month

April 5, 2025
Unprompted review
Rated 3 out of 5 stars

16 seater minibus

This was my first time using uk mini bus hire. I found the customer service from the office to be poor. After booking and paying my deposit I received no confirmation and no receipt and had to chase this. This led me to look into reviews and found a number of negative reviews. I began to panic as I had booked this for a special family occasion and didn’t want to be out of pocket or without transport, but the office team did nothing to reassure me, only a short sharp response from the manager when I asked him to call me, saying speak to the person you booked it with.
The bus did turn up, and the driver was great, I couldn’t fault him. Although the details he had been given from the office were wrong.
I have given a neutral 3 stars purely for the driver. I would not recommended uk mini bus hire as a company!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

16 Seater Minibus Experience

Customer support was excellent and addressed all queries raised in a timely manner. We hired a 16 seater minibus (with driver) for a day.

Inside the minibus was a basic (no frills) design and comfort. It was tight for adults (limited leg room and width of seats) but teens were fine.

While driver arrived later than planned, pretty good approachable driver for the day journey.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, on time & flexible!!

We used this company to travel to Hereford Race Course and they were brilliant throughout.

Edward was very responsive and helpful throughout the booking process and the driver on the day was really friendly and allowed us to move the pick up time earlier on the day without any stress!

Will definitely look to use them going forward

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. There was a mistake in the driver's telephone for returning but perfectly resolved. We will be in touch for next transfers in UK.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dublin Rugby Trip

Our trip to Dublin for the Rugby on Saturday was a great success thanks to UKMinibushire. The luxury bus was very clean and a super set up for 9 guests. The driver couldn’t have done more for us in terms of pick up and drop off. Thanks BDONI.

February 1, 2025
Unprompted review

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