Ukminibushire Reviews 386

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and kind staff, highlighting their helpfulness and excellent communication throughout the service. The service provided is frequently described as brilliant and efficient, with many appreciating the punctuality of drivers and the cleanliness of the minibuses. The booking process is noted as very easy and efficient, with agents being helpful and responsive to queries. However, some customers experienced issues with booking confusion, including drivers not knowing pick-up details or requesting additional payment upon arrival. There were also instances where a smaller vehicle than agreed upon was sent, forcing passengers to travel uncomfortably with luggage on their laps. A few reviewers reported that their booked minibus did not arrive, leading to significant inconvenience and difficulty contacting the company for resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising drivers for being kind, professional,... See more

Service

Users describe positive interactions with service, highlighting excellent experiences and a desire to hire... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as efficient, easy... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the drivers for being on time,... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the superb communication from the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Right on time for both journeys and made our trip completely seamless. One of our party left their phone on the bus on the return journey and they were amazing in finding it, keepin... See more

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

our driver was very, very kind and professional. One of the girls of our group left her belongings back at the hotel and he was very kind helping her and drove back to fetch her belongings. He was ver... See more

Rated 5 out of 5 stars

Just wanted to drop you a quick note to thank you, your company but more especially your driver Paul. The service was excellent despite tricky conditions, congestion at Epsom etc etc. nothing was t... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

ukninibushire provided a very professional service

ukninibushire provided a very professional service right from the booking service. They were very helpful and responsive to our changing needs. On the day the driver contacted us to confirm details and texted on his arrival. The mini bus arrived dead on time and was spotlessly clean. The driver was very professional. A perfect service.

May 11, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing - not value for money

Although a nice enough man, I consider the driver to be really quite unprofessional in more ways than one.

He turned up in bleached and marked shorts, T shirt & a gilet. There is comfortable & then there is scruffy.

He took and made several phone calls on both of the journeys, to and from the airport, several times taking both hands off the wheel to do so.

He dropped the phone in the cab, and on the way back he even took a wrong turn off a roundabout because he was talking instead of concentrating on his driving. It was not until we all shouted that he had to turn round and get back on track

Luckily, my husband is a long retired Police Inspector, or he may well have said/done something.

We were just grateful to get home, to be honest.

Having spent £1,100 on the hire I had hoped for a higher standard of service to have been provided.

April 19, 2025
Unprompted review
Rated 5 out of 5 stars

A clean vehicle and friendly driver.

A clean well presented vehicle, driven by a smart, friendly driver collected our party of 11 people. Both pick-up and collection were bang on time. If needed again, these will be my first port of call to check availability.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service great communication…

Brilliant service great communication from the drives an nothing was to much even tho we had to change pickup time by an hour which wasn't a problem at all would definitely recommend an will definitely b using again for our next drip next month

April 5, 2025
Unprompted review
Rated 3 out of 5 stars

16 seater minibus

This was my first time using uk mini bus hire. I found the customer service from the office to be poor. After booking and paying my deposit I received no confirmation and no receipt and had to chase this. This led me to look into reviews and found a number of negative reviews. I began to panic as I had booked this for a special family occasion and didn’t want to be out of pocket or without transport, but the office team did nothing to reassure me, only a short sharp response from the manager when I asked him to call me, saying speak to the person you booked it with.
The bus did turn up, and the driver was great, I couldn’t fault him. Although the details he had been given from the office were wrong.
I have given a neutral 3 stars purely for the driver. I would not recommended uk mini bus hire as a company!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

16 Seater Minibus Experience

Customer support was excellent and addressed all queries raised in a timely manner. We hired a 16 seater minibus (with driver) for a day.

Inside the minibus was a basic (no frills) design and comfort. It was tight for adults (limited leg room and width of seats) but teens were fine.

While driver arrived later than planned, pretty good approachable driver for the day journey.

March 29, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, on time & flexible!!

We used this company to travel to Hereford Race Course and they were brilliant throughout.

Edward was very responsive and helpful throughout the booking process and the driver on the day was really friendly and allowed us to move the pick up time earlier on the day without any stress!

Will definitely look to use them going forward

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. There was a mistake in the driver's telephone for returning but perfectly resolved. We will be in touch for next transfers in UK.

February 23, 2025
Unprompted review
Rated 5 out of 5 stars

Dublin Rugby Trip

Our trip to Dublin for the Rugby on Saturday was a great success thanks to UKMinibushire. The luxury bus was very clean and a super set up for 9 guests. The driver couldn’t have done more for us in terms of pick up and drop off. Thanks BDONI.

February 1, 2025
Unprompted review

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