No pressure selling in the shop.We were left to browse until ready. Flexible fitting dates and happy to store carpet until we had room decorated 2-3 weeks later. Slight hiccup with fitting day due t... See more
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We have bought all our carpets from United carpets and beds for at least the last 25 yrs, even when on Portwood in Stockport. Yesterday we were looking for stairs and hallway. Paul the sales guy w... See more
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Sound honest advice, really helpful at every stage. Staff had a great sense of humour and made the experience a lot of fun. Very pleased with fitted carpets, great quality and will definitely be going... See more
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We recently bought new carpets for 3 rooms from United Carpets at Hazel Grove and we are very pleased with the results. The store manager Glen was very knowledgeable and helpful and the fitter Alan... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
33 Buxton Road, SK7 6AF, Stockport, United Kingdom
- 0161 456 7509
4.6
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Hazel Grove made it very easy to…choose
Hazel Grove made it very easy to choose the right lino at right price for my needs.
September 4, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi David
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from Hazel Grove branch
Really nice in store staff. Spent a long time going through options with us and even stayed beyond closing time. Carpet fitter did a great job and we are really happy with the carpet. Would definitely use again.
August 18, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Natalie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing service from assistance on…
Amazing service from assistance on carpet selection by sales team, early delivery/fitting and a fabulous job completed by the fitter Alan. A totally great experience and over the moon with our new carpets. Thank you all.
September 11, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Jane,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant service from Hazel Grove…
Brilliant service from Hazel Grove branch. From initially browsing in store and clear guidance on how much extra each carpet would be be to the polite fitters. We had to change fitting date due to family health and one simple phone call was all it took. Unfortunately didn’t get the name of the fitted but both times he came was polite and and made feel at ease having someone else in the house.
September 9, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Neil
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from start to finish
Excellent service from start to finish, highly recommend.
August 4, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Karen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Hazel Grove store.
Hazel Grove store.
We purchased a carpet in May and the staff were so helpful and the fitter did a great job so we returned to purchase hall flooring. The same salesman went above and beyond and the fitter did an exceptional job, consulting us as he went along. We even purchased a rug from instore.
All items and service top quality. Would definitely return and recommend.
July 18, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very pleased with the fitter and the…
Very pleased with the fitter and the service in the shop at Hazel Grove.
July 24, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Hilary
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service and prices.
Glen was brilliant helping me choose the best flooring. The price was very competitive and Callum the Fitter was amazing and very helpful. I am so pleased with my new kitchen floor and can highly recommend United Carpets. I will definitely be using them again for bedroom carpets.
July 26, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Mrs Howarth
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Was very helpful after being let down…
Was very helpful after being let down by another company
July 9, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Kathleen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
A massive thanks to Glenn and the team…
A massive thanks to Glenn and the team at Hazelgrove.
Very helpful, Not at all pushy and actually the best value for money by a country mile!!!
The fitters were very courteous and polite. The carpets look amazing!
We also had all our down stairs done in LVT and this came with its challenges considering the age of the property. Billy and his team worked tirelessly throughout the project and the floor looks superb.
Thanks guys, I will be recommending you to all my friends and family.
Graham
July 7, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Dear Graham,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Wonderful experience from start to…
Wonderful experience from start to finish. The staff in-store were great, no pushy sales tactics and were happy to listen and advise on our own specific needs!
Special shout-out to Billy. He and his partner did a fantastic job fitting our flooring, providing a finish we couldn’t be happier with!
June 22, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Nick,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Professional service throughout
Went into the shops very helpful and welcoming! So easy to shop around and have a look at different options!
We went for the LVT & the fitter Billy and his team of lads was so lovely, very professional. Couldn’t recommend them anymore!
June 15, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Kaci
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Terrible Vinyl/LVT fitters
The carpet people themselves are wonderful, professional, and easy to deal with. Unfortunately, the Viny/LVT fitters that they sub-contract are not.
They fitted the floor un-level, and have spent MONTHS arguing about it instead of just fixing it or paying for it to be fixed.
Its been draining on our mental health, and frankly insulting to see the very least.
January 1, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Edit after investigation:
Dear Joel
We're happy that you we're impressed with the staff in our store.
Customer service is really important to us and on the rare occasion that we do have any issues, we work very hard to resolve them to ensure everyone gets the best possible service from our team.
Further to the below on investigating and resolving the issues mentioned, we were informed that the damage to the flooring was not due to the fitting but was in fact due to a flood in the premises. However, as a gesture of good will we attended and inspected the flooring. A free of charge repair was offered, but you wished to complete the repair yourself and were gifted a box of the same flooring to complete your project, free of charge.
We take pride in doing everything we can to make sure all our customers are happy with their purchase, we hope that the steps taken to resolve this issue are satisfactory and that overall you were happy with your experience with us.
Thanks for taking the time to leave your feedback and for shopping with United Carpets.
Hi Joel
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net
Happy at Hazel Grove
Always use united carpets Hazel Grove, great service and prices wouldn't go anywhere else.
March 31, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi David
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We won’t go anywhere else they were…
We won’t go anywhere else they were really easy to deal with and the fitters especially Allan we’re really top blokes can’t fault at all thanks again!
April 29, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Jack
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I am so pleased with my new carpet
I am so pleased with my new carpet, it makes the room.
The man in the showroom was so helpful and very patient with us! Although we thought we knew what we wanted we still ended up going backwards and forwards looking at options he showed us.
Their fitter then made it happen - he was very professional and got the job done in no time at all.
United Carpets made the whole experience less stressful, thank you.
March 17, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Sherry
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Hazel Grove
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
We have always used this company in…
We have always used this company in High lane / Hazel Grove, the chaps behind the counter are so friendly and informative, the hardwood flooring is amazing and was fitted with no fuss from 2 very experienced and respectful fitters, the carpet however seems to have been fitted by someone who does it at a bare minimum just to get paid, smoking every 5 mins constantly on the phone not even fitting what was agreed !
March 31, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Alexander
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Great experience from start to finish
Great experience from start to finish, staff in the shop were so helpful and our fitter was friendly and efficient. Couldn’t fault anything, will definitely use again.
February 28, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Annie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service
Great service, Chris was so helpful, I had him pulling out sample after sample and nothing was too much trouble. Delivered and fitted on time. I will definately be using them again.
April 4, 2023
Unprompted review
Reply from United Carpets & Beds - Hazel Grove
Hi Jackie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
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