Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the long Eaton store to look at carpets for our first home (4 bedrooms, landing & stairs). We were greeted by Kaleb who was super helpful. He took the time to explain about the thickness o... See more
Company replied
Shayne was the most Helpful Salesman I have ever came across He was so helpful and walked us through the whole sale giving us usefull information about all the flooring we wanted .We went in thinking... See more
Company replied
Absolutely atrocious time keeping, turned up 7 hours late. We were told that we should have contacted them on the day to arrange a time, even though we are the customer! Carpet eventually got f... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
4 High Street, NG10 1LP, Long Eaton, United Kingdom
- 0115 973 6336
4.7
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional and polite
February 2, 2024
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Yvone,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received a professional service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Long Eaton
Just a quick thanks to United carpets…
Just a quick thanks to United carpets of Long Eaton for supplying and fitting our Stripey stair carpets, we are so pleased with it and the fantastic fitting by Jordan who is a credit to your company.
January 30, 2024
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Long Eaton and that you love your new stripey carpet!
All the team love to hear such positive comments about our products and services and that Jordan made your fitting experience great.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Long Eaton
I collected the carpet
I collected the carpet, took it home and they had cut it too short by 10mm, took it back and they cut another after agreeing it was cut too short, went to fit at home, it was still too short, fit it anyway although difficult, buy the young lads a proper sized tape measure each and cut bigger
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Dear Pat
Thank you for taking the time to contact us and for leaving your feedback. Great customer service is really important to us and on the rare occasion that something like this can happen, we work hard to resolve any issues quickly.
If you have any feedback or concerns about any of your purchases we'd encourage you to reach out to the store again who will do anything they can to help resolve any issues.
Thanks for taking the time to leave us your feedback and for shopping with United Carpets.
Couldn’t ask for better service
December 19, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Michelle,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team at United Carpets & Beds Long Eaton.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Long Eaton
Absolutely atrocious time keeping and customer service
Absolutely atrocious time keeping, turned up 7 hours late.
We were told that we should have contacted them on the day to arrange a time, even though we are the customer!
Carpet eventually got fitted but has gaps in and is not gripped at the edges.
Fireplace is lifting also.
They were supposed to contact me a week later to rectify the stretching but never heard from them.
The poor guy they sent was lovely but was so rushed as they keep putting work on him apparently, he finally finished at 20:30.
Awaiting a response about the issues listed.
December 12, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Adam,
Thankyou for taking time to leave us a review.
We are sorry to hear that the fitting was not up to our usual high standard.
In regard to your on the day fitting time we ask you to give us a ring to give you a specific time slot on the day.
In regards to your carpet fitting, the store was unaware of the stretching needed, as this was mentioned to the fitter not the store. However the store has now been able to book this in, within 24 hours of being made aware, to rectify this.
Once again, thankyou for taking time to leave us a review.
United Carpets & Beds Long Eaton
Laminated floor
I'm very pleased with my new flooring, beautiful design and professional service
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Kevin,
Thankyou for leaving us a 5 star review.
All the team love to hear such great feedback about our products and services.
We look forward to assisting you again soon.
All the best
United Carpets & Beds Long Eaton
Ryan was so helpful and answered my…
Ryan was so helpful and answered my questions with no hesitation.carpet in hallway and stair with all lino in the front Hall
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi,
Thankyou for leaving us a 5 star review. We are delighted to hear that Ryan made your experience great and that you love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Long Eaton
Excellent service
We had our front room, living room and one bedroom carpeted by United Carpets. We are very happy with the carpets and the fitter did an excellent job putting the carpets down.
October 5, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Azim,
Thankyou for leaving us a 5 star review. We are overjoyed to hear that you are very happy with our products and service.
We can't wait to assist you again.
United Carpets & Beds Long Eaton
Stairs carpet
Very pleased with my new stairs carpet very friendly guy and very quick but did a great job thank you .
November 2, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Debbie,
Thankyou for taking time to leave us a review. We are delighted to hear that you had a quick and efficient experience at United Carpets & Beds Long Eaton.
We can't wait to assist you in your next project.
United Carpets & Beds
Quality carpets. Value for money
We always have carpets from United Carpets. Carpet fitters are always cheerful & helpful. Carpets are good quality & value for money
September 19, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Susan,
Thankyou for leaving us a 5 star review! We are delighted you experienced such good quality in service and products.
We look forward to assisting you again soon.
Thanks
United Carpets & Beds Long Eaton
Fantastic service from start to finish
Fantastic customer service from Caleb , fitters arrived Liam and Ryan professional from the start and have done a fantastic job fitting the laminate flooring , even cleaned up and took all the rubbish BONUS. Thank you both for a fab job 😄👍
October 24, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Sharon,
Thankyou for taking time to leave us a review. We are overjoyed to know you had a great fitting service at United Carpets & Beds Long Eaton.
We look forward to assisting you again.
All the best,
United Carpets & Beds Long Eaton
Very helpful sales and fitting teams
Very helpful sales team supporting us in deciding ideal carpets to match our needs following a full house renovation. Needed 3 bedrooms, hall, stairs, landing, lounge and dining rooms fitting. The fitters were on time, professional and fitted the carpets amazingly dealing with lots of funny angles and nooks and crannies to fit around.
October 11, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Michael,
Thankyou for leaving us a 5 star review. We are delighted to hear you had such a great experience. We can't wait to assist you again.
All the best,
United Carpets & Beds Long Eaton
Really pleased
Went to the Long Eaton store I got all the help I needed, everything was explained really well & he was extremely helpful each time I went
The fitting was done in good time and the two guys fitting it did an excellent job . I am really pleased with the results
August 28, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Lindsay,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing experience
Amazing experience, beautiful carpet, we wasnt ready for when the fitter arrived, he was really helpful, polite, professional, knows his stuff, he popped to another job to give us the time we needed and returned and fitted our carpet. He sorted all that we asked of him.
August 25, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Penny
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
LVT + 4 Carpets
After ordering carpets for 4 separate rooms and LVT for our kitchen diner, we had the pleasure of having the same fitters throughout - Liam and Ryan.
From start to finish the guys were amazing to work with, professional and went out their way to please. Added convenience of plaining the doors at a small cost unlike other fitter I've used previously.
The guys provided excellent communication throughout and always made sure we were informed of any changes that was needing to be made.
These guys are a must have as fitters and without doubt recommend them.
Having bought a lot of products at United on this occasion and previously, we was well looked and helped thoroughly throughout the ordering and fitting process and very fairly priced.
We wouldn't use anywhere else for carpets or flooring.
August 21, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Matt
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent to deal with and the staff…
Excellent to deal with and the staff were friendly and gave advice when required.
All in all a very good experience and would use again.
July 19, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Martyn
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Always a good experience
Always a good experience. Ryan at Long Eaton is so helpful and informative.
June 18, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Lynne
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent Service..
Excellent Service throughout..l changed my mind several times with the colour of laminate and Shayne was really helpful and eventually l made the right choice..the flooring is down in 2 rooms and the laminate is waiting for us at the shop wjen we are ready...Fantastic Staff Great Laminate Fitters too....Thankyou.
July 3, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Carol
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Everything was fantastic
May 1, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Shannen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great staff - Great Products
I have bought many times from this shop. Ryan was fantastic helping me choose my stair carpet. I have to say, all the staff are lovely/helpful/knowledgeable. Very happy with my purchase, great carpet fitter, arranged around my schedule. Happy outcome. Will be buying again - try them, you will not be disappointed.
February 2, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Jackie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.