Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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We visited the long Eaton store to look at carpets for our first home (4 bedrooms, landing & stairs). We were greeted by Kaleb who was super helpful. He took the time to explain about the thickness o... See more
Company replied
Shayne was the most Helpful Salesman I have ever came across He was so helpful and walked us through the whole sale giving us usefull information about all the flooring we wanted .We went in thinking... See more
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Absolutely atrocious time keeping, turned up 7 hours late. We were told that we should have contacted them on the day to arrange a time, even though we are the customer! Carpet eventually got f... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
4 High Street, NG10 1LP, Long Eaton, United Kingdom
- 0115 973 6336
4.7
Excellent
127 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Fabulous company
Fabulous company. Lots of choice.
Put boarding down and vinyl.
Perfect job. Highly recommend.
April 19, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Kathy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Long Eaton store
Long Eaton store
Very happy with carpet. Carpt was for bedroom with enough spare to do stairs and landing. Looks lovely and with the underlay feels like you are walking on air. Staff in shop and fitters were lovely
March 28, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Nanny Bear
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
This is the first time we have used…
This is the first time we have used United carpets.
We found the young lady sales person very helpful and we managed to pick up a quality remnant for a good price.
The fitter Liam turned up on time and was very helpful and polite made a great job of fitting the vinyl down in our bathroom.
I would defiantly use United carpets again!
April 26, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Alan
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
No issues with experience in store
No issues with experience in store, as some other reviews, our issue was with the fitting.
We had a staircase done, and we could get our hand behind the carpet, as not secured properly.
Arrived late on day one, no communication.
Promised a visit the following Friday to fix mistakes/no show.
Finally fixed, but just a bad experience for our first time, and would not use UC again because of this.
Fitter was very unprofessional (dirty hands, not offering to wear shoe covers or remove shoes)
April 14, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi KS3
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Very efficient as when we told them…
Very efficient as when we told them that we were moving and wanted the carpet and vinyl flooring fitted as soon as possibly they arranged for the fitting the following week so we could arrange the removal men to move us the following week
February 15, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Jean
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Excellent service yet again
Have used the store for all my carpets and always been a great service. Special mention to Ryan who found me the carpet of my dreams and organised to get it from another store , the fitters are also excellent and very fast
March 14, 2023
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Michelle
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Reply from United Carpets & Beds - Long Eaton
Hi Becky
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service in shop, and fitting is superb. Two recent purchases and will definitely recommend and use them again.
This is the second time we've used United Carpets recently, and will definitely recommend and use them again.
The latest purchase was some vinyl flooring for a new summerhouse. Excellent product advice, and truly brilliant fitting service.
We used them again as we were so pleased after a previous (probably 18 months ago now) installation of laminate flooring downstairs - again, helpful advice and the recommended flooring looks fab and is so hard wearing, even with high traffic and pets!
They make it all so simple - the staff in the shop are so helpful when you are choosing (don't hesitate to ask their opinion - they helped us make our decision in minutes), and the fitting service is very flexible. We even got a call asking if they could potentially come earlier!
December 12, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Antony
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I had a really good experience with…
I had a really good experience with United Carpets, friendly staff and super quick fitting. Thankyou very much.
November 10, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Sarah
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Long Eaton
Hi Kay
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Exceptional service
We visited the long Eaton store to look at carpets for our first home (4 bedrooms, landing & stairs). We were greeted by Kaleb who was super helpful. He took the time to explain about the thickness of carpets & underlay and how to keep it within our budget. He came out to measure up at a suitable time for us and went above & beyond keeping us updated. We saved several hundreds of pounds compared to other well known companies.
November 16, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Clarissa
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Long Eaton
Hi Dave
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service & advice received in…
Great service & advice received in store. They were very accommodating and managed to book my fitting within 7 days. Fitter did a great job and carpet was down in no time at all. Will definitely use them again.
September 23, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Rachel,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good service
September 23, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Jin,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I had a carpet from United carpets and…
I had a carpet from United carpets and bed at long Eaton I had my carpets fitted on the same day and I was so happy they come at the time they said they would and they did amazing job I will all ways go there now
September 21, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi Tracy,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Kaleb did such fantastic work
Kaleb did such fantastic work. Patience and know how mad it a Great pleasure to shop at United Carpet.
September 30, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Good Morning Elham,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
New bedroom carpet
Very helpful in the shop Were able to pick the carpet we required Was given a price that was acceptable Completed with efficiency The carpet was fitted quickly and to our satisfaction Very pleased with the service
July 29, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Good Morning,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Would use United Carpets and Beds every time.
Completed a property renovation and arranged for United Carpets to carpet the stairs landing and 3 bedrooms upstairs, laminate the downstairs and lay vinyl in the bathroom. From measure up to installation the customer service was exceptional and as for the quality of the products and fitting this was simply the best I have experienced. Highly, highly recommended.
August 11, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hi
We appreciate you sharing your experience of our company and are delighted that we were able to assist you. All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Excellent service from the Long Eaton…
Excellent service from the Long Eaton store. I had been in a couple of times looking at options and every time the staff were friendly and knowledgeable. Kaleb talked me through a few different options and put up with a lot of deliberating that was going on between myself and my mum and he helped us make a decision on the best carpet to choose. I wasn’t 100% sure of my measurements with it being 2 sets of stairs and an oddly shaped landing so Kaleb ended up coming to measure up too. He was friendly, knowledgeable and professional.
I am very happy with the carpet - hats off to the fitter who was booked in when we had the 40 degree heat. I wasn’t sure if the booking would be postponed but the fitter turned up and completed the job in a professional manner.
I would definitely recommend and will come back for bedroom carpets. Shayne also deserves a mention as he helped during my earlier visits to the store.
August 11, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Hello
It's wonderful to hear your comments and we'll be sure to share this with the team. We pride ourselves on giving the best possible experience for our customers and your kind words are a reflection of what we set out to achieve every day.
We hope to see you again in the future.
Kind regards,
The United Team
Quality and service. …
Carpet bought and fitted from United carpets long Eaton....great service from Caleb who helped us choose the carpet ..he knows what we like from previous business..he knows about traffic lines and general wear and found us a carpet that looks great...fitting was by Andy and Andy from Mansfield who work on behalf o f Long Eaton united carpets..(coffee with two sugars and coffee with no sugar)....not much to say really. It's perfect...
August 11, 2022
Unprompted review
Reply from United Carpets & Beds - Long Eaton
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
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