Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
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We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased w... See more
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Really friendly, engaging staff. Plenty of advice given. No pressure to buy and timely fittings booked in.
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Recently used united carpets on numerous occasions over the last year Queens road Sheffield , l have to say we were treat with professionalism at all times the counter staff were very pleasant and po... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
407 Queens Road, S2 4DR, Sheffield, United Kingdom
- 0114 275 5559
4.6
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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They been extremely raciest and biggest…
They been extremely raciest and biggest basted to me as they knew that l am Muslim and they were so rude to me and my family .l need make A compensation against united carpets.l spent about 800 pounds and there was freefitting and then they didn’t do fit my carpet.all you are lier and cheater
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Dear Azad
Thank you for taking the time to leave us your feedback and for shopping with United Carpets.
I am disappointed to read your feedback regarding our team and we obviously take these remarks very seriously. After speaking with the store I feel there are a couple of points to clarify regarding your experience.
You came into store to purchase a carpet, without under-lay which you were fitting with your own fitter, who was also supplying your underlay. You purchased your carpet and we delivered it for you the same day.
Our free fitting offer applies to carpet orders where the equivalent size underlay is purchased at the same time, therefore would not be applicable for your order. We quoted you for the carpet, plus fitting or just the carpet, you decided to just take the carpet and opted to use your own fitter.
In the next couple of days you returned to store to purchase some underlay, as there was an issue with the underlay and fitting you sourced through your own fitter. As a gesture of goodwill, we gave you a discount on the underlay you purchased which you were also able to take away with you from the store the same day.
Following both of these transactions you contacted the store again to ask them to re-fit the carpets as you were unhappy with the job that your own fitter had done. At this stage the store was not able to help. Our fitting slots are very busy and had filled up for the timeline you needed, in addition to this we were not comfortable trying to rectify carpet that had been poorly fitted through a fitter not affiliated with our store. We work hard to ensure that all the fitters that we work with maintain our high standards, and would not be able to account for the quality of any work completed by your own fitter.
Our store takes great care to deliver the best possible service so it is disappointing to hear that, despite the extensive steps the store has taken to help with your project, you were still unhappy with your experience.
Thank you again for taking the time to leave us your feedback and for hopping with United Carpets.
Carpet fitted very poorly
Carpet fitted very poorly . Cut too short so didn’t go into the door way . So fitter cut a little piece to fit in the gap which didn’t meet with the rest of the carpet .
Will not be using them again .
September 12, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Rebecca,
Thankyou for taking time to leave us a review.
We are really sorry to hear that you aren't happy with your fitting experience.
If you email aftersales@unitedcarpets.net we will investigate this further.
Once again thankyou for your review and for shopping with United Carpets & Beds Sheffield Queen's Road
The service we received was amazing
The service we received was amazing
The staff were really friendly and nothing was too much trouble for them
I would definitely go there again and recommend them
November 8, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Susan,
Thankyou for leaving us a 5 star review. All the staff love hearing such great feedback about our service and that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road.
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Mirelle,
Thankyou for leaving us a 5 star review. We are delighted that you experienced such a quick and efficient service.
We look forward to assisting you again soon.
United Carpets & Beds Sheffield Queen's Road
The lad that fitted our carpet was…
The lad that fitted our carpet was brilliant punctual polite and very helpful and did a great job also the staff in the shop were helpful and polite in all a good experience.
October 16, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi David,
Thankyou for taking your time to leave such a wonderful review. We are delighted that you had a great in-store and fitting experience.
We look forward to assisting you in your next project.
All the best,
United Carpets & Beds Sheffield Queen's Road
Jake and Owen ??
Jake and Owen ??? Very good and very hard working from start to finish absolutely spot-on from Queens road Sheffield , big thank you two smashing lads and I would recommend them again
October 19, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Karen,
Thankyou for leaving us a review. We are delighted Jake and Owen made your experience great at United Carpets & Beds Sheffield Queens Road.
We look forward to assisting you again soon.
All the best
United Carpets & Beds Sheffield Queens Road
The staff were very helpful the carpet…
The staff were very helpful the carpet looks fantastic and the carpet fitters did an excellent job I will definitely go there for my next carpet in the near future
September 20, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Detailed advice and smooth carpet fitting
A very friendly and informative lady and guy helped me choose an underlay and carpet for a bedroom in the store. Detailed advice was given as to types and measurements.
My expectations were managed as to how long the carpet delivery would take.
Flexibility was shown on the fitting date as I had to take an unexpected holiday in between and was able to move the fitting date with a simple phone call.
The fitting day went smoothly. Two guys turned up around noon and very competently and skillfully fitted both the underlay and carpet in a couple of hours. Although the carpet was big and heavy, care was taken not to damage anything in the house when carrying it upstairs and they also helped me shift a final item of furniture.
I am very pleased with the final result and would recommend United Carpets.
October 10, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
HI Patrick,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Flooring/carpets
The lads that laid the flooring, were very polite and helpful. They didn’t take long but did a a great and professional job.
The people that did the carpets were also very professional and did a great jo.
September 6, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Janice,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Have been using United Carpets & Beds for 20 years
Have been using United Carpets & Beds, Sheffield Queen's Road for the past 20 years
Staff welcoming on arrival and never any hard-sell.
Carpets have always been excellent quality.
This time I needed quality bed and a carpet asap. This was delivered early morning next day!!
July 18, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Mart
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good service and great product
Good service and great product. My only criticism is that I didn’t realise I would be left with a lot of carpet remnants to dispose of.
July 11, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service
From the first greetings from the staff when entering the shop .too picking my choice of flooring and ordering to fitting. Every little detail was addressed and fitted was arranged when I requested.
A telephone call to let me know when the fitters was arriving and a great job done all round. Very clean and tidy no mess left around by the fitters The quality of service received was excellent.
Would highly recommended .
August 1, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Zoe
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Superb quality good value carpets
Superb quality carpets for the price. Friendly/knowledgeable/no pressure shop staff, delivered quickly and fitted well. Will definitely be back to buy any future carpets
June 12, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Throughout the process of selecting and…
Throughout the process of selecting and buying the carpet, company representative showed deligent, caring to our needs and repecting our wishes. Great price aswell. The fitters did a excellent job and so congratulations to you all.
July 2, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Stephen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Queen's Road - Simply the BEST
Queen's Road, Sheffield. Were TOTALLY AMAZING!!! I wanted a rush job because I suddenly decided that it need to be done before guests came to stay the following weekend. I went in on the Wednesday, they said it could be done the following Wednesday (perfect) and then the fitters called at the weekend and did it all on the Monday! I am thrilled to bits, it looks amazing, well in my budget and so helpful, kind, absolutely above and beyond. I HIGHLY recommend Queen's Road , Sheffield.
June 7, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Mrs Zoey
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
3rd time we have used this. Brill service
3rd time we have used these in 2 years. Brilliant service from the shop plus fitters. No issues. Very friendly and helpful. Good communication. No delay in the delivery date and easy to book a fitting date.fitter was really helpful and friendly and did a brilliant job. Very satisfied
May 11, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Victoria
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Visited queens road branch and found…
Visited queens road branch and found staff to be fantastic. Used united carpets for ever room in my old house and now started on the new one. Wouldn't go anywhere else. Staff are always helpful and provide realistic information. I wanted my carpet fitted before Easter and they did manage this, but did not over promise as it was dependent on delivery the day before. I would rather them do this than sell me a lie and it not arrive. Its this behaviour that makes me more loyal to a company.
I also called with a dilemma and asked for recommendations which I was given. I think it was Martin who helped me throughout.
The fitters used for the carpet and laminate were also fab.
March 25, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Katie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Sheffield Queen’s Rd
Sheffield Queen’s Rd - polite service in store with no hard sell or up-sell, as I was only buying carpets for spare guest rooms and they understood I didn’t want to pay a lot for this. Also bought a bed base and mattress and then realised I already had a mattress! Didn’t blink an eye when I explained and asked for refund. Carpet fitters were also amazing, polite and efficient. A no nonsense experience all around and will definitely use again.
March 16, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Wendy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from Jonny
Excellent service from Jonny. Wouldn’t hesitate to call again.
March 24, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Zoey
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Poor fitting and ruined walls! - Queens Rd Sheffield
I had a carpet fitted on Monday 20/02 and I am so so disappointed by the end result. My freshly re plastered and painted walls have been scratched, dirtied and now look a mess. Black lines that I cannot get off now mean I have to re paint the entire wall again. There is even a chunk of plaster missing from my wall at the bottom of the stairs and x2 doorframes have had the wood chipped. And this is obvious! Not only that, the carpet has been fitted loosely in places and it just looks like a really rushed, shabby job. I worked so hard to decorate my home over the last 5 months and just cannot believe that this was allowed to happen.
I also just got off the telephone to the manager who did not even apologise. Poor service. Thankfully, the carpet fitter will be back to stretch out the carpet next week but no word has been said about the damage made on my paintwork and walls.
People take care of their homes and and this should not happen.
I will not be using United Carpets again.
To note - the in store staff who I met when buying the carpet were amazing! So lovely and friendly. Appreciated their help and great customer service.
February 20, 2023
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Cat
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
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