Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
Company replied
We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased w... See more
Company replied
Really friendly, engaging staff. Plenty of advice given. No pressure to buy and timely fittings booked in.
Company replied
Recently used united carpets on numerous occasions over the last year Queens road Sheffield , l have to say we were treat with professionalism at all times the counter staff were very pleasant and po... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
Written by the company

That's our promise

407 Queens Road, S2 4DR, Sheffield, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have always bought our carpets from United Carpets. We find them very reasonably priced . A good range of carpets and if you need a particular carpet we have found their price has been lower than the competition. We have never had a problem with the fitting or had reason to call the shop re fitting. The staff are helpful , not pushy , and pleasant. In all I would definatly recommend United Carpets.

Reply from United Carpets & Beds - Sheffield Queen's Road
Absolutely fantastic experience from start to finish. The gentlemen in the shop could not have been more helpful with picking the correct carpet and floor covering for my mum. He listened to me and took his time. The two gentlemen who came to fit them were so respectful and cleaned and tided all the spare carpet away into bags which was way more than I expected. Well done to all.

Reply from United Carpets & Beds - Sheffield Queen's Road
Recently used united carpets on numerous occasions over the last year Queens road Sheffield , l have to say we were treat with professionalism at all times the counter staff were very pleasant and polite. When the fitters arrive they were all equally polite professional and efficient. Didn't mess around when carrying out their jobs . Clean and quick . I can certainly recommend all the team at queen's road including James who fitted my son whole house well done to everyone

Reply from United Carpets & Beds - Sheffield Queen's Road
Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in the store were knowledgeable and friendly. We purchased from them and had it fitted a few weeks later - incredibly fast fitting (10 mins max!) and it looks great. Will be going back in the future

Reply from United Carpets & Beds - Sheffield Queen's Road
We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased we did. The carpet fitter was great, prompt, great job and tidy.
We’ve used the Queens Road Sheffield store for 7 different carpets now and wouldn’t go anywhere else.

Reply from United Carpets & Beds - Sheffield Queen's Road
Really happy from start to finish. Great help and advice in store, and then James came to fit the carpet and was fab. Such a lovely guy and really quick and tidy. Would definitely ask for him again! Carpet looks great really suits the room. Will definitely be using united carpets again.

Reply from United Carpets & Beds - Sheffield Queen's Road
1. Cancelled appointments. (I took time off work)
2. Carpet fitter cut the wrong size and therefore had to re-order more carpet and then come back a week later to finish the job off.
3. I was expecting the carpet fitter to take the new carpet remnants away (2 very large bags full), but they don't.
4. No apology from the carpet company.

Reply from United Carpets & Beds - Sheffield Queen's Road
Queens road Sheffield store staff were helpful and patient and sold us decent quality vinyl at a decent price. Fitting was offered and arranged to suit us. The fitter was a lovely, friendly guy who went above and beyond to ensure my choice of vinyl looked its best in our very oddly shaped hall and downstairs toilet. Very happy, Thanks James.

Reply from United Carpets & Beds - Sheffield Queen's Road
Amazing work at a decent price. Lovely decent quality vinyl fitted expertly and straight despite the weird dimensions of our house. Fitter was a lovely bloke too. All round great experience.

Reply from United Carpets & Beds - Sheffield Queen's Road
We are so thrilled with our new stairs and landing carpet, thank you so much!! The whole experience has been so easy, Martin in store was really good in helping us chose the right carpet as always (this is the 4th carpet we’ve purchased with his advice) and James the fitter was cheerful, professional and has done a great job, I’m over the moon with the finish. Thanks again to you both

Reply from United Carpets & Beds - Sheffield Queen's Road
The store had exactly what we wanted in stock, and we were served once again by Jonny, who was as helpful as ever. Even getting us booked in sooner than we had hoped. We've now had James fit a carpet and lino in 3 rooms and has been fantastic everytime, and his attention to detail and small requests is spot on. Thank you both!

Reply from United Carpets & Beds - Sheffield Queen's Road
Richard a pleasure to deal with as always in the Queens Rd branch, Sheffield. And James the carpet fitter very friendly, did a good job fitting the carpet and taking care not to scrape newly painted skirting boards. Great customer service all round.

Reply from United Carpets & Beds - Sheffield Queen's Road
Ordered a carpet and fitting for the 4th of November. My dad met the fitter James, who was spot on. Got a couple of more rooms to get fitted and would definitely recommend.

Reply from United Carpets & Beds - Sheffield Queen's Road
Great experience from start to finish, salesmen don't jump on you as soon as you walk through the door. James the fitter as said in other reviews is very professional and a really nice guy. I will definitely use again

Reply from United Carpets & Beds - Sheffield Queen's Road
From the point of walking into the store to completion I was greeted with genuine positivity , no pressure during selection and even saved myself money as the sales person John showed me a very similar style of vinyl flooring on a role which was £4 per Meter cheaper , so saved money straight away, given options on fitting dates to suite , the fitter James called me on the day extremely professional and pleasant, arrived when indicated and he was obviously happy in his job, took the time to engage without seeming intrusive , but due to an oversight on my part the edging strip he had to fit wasn’t appropriate this wasn’t a problem, picked up the correct one and kindly rearranged with me for a convenient time return the next day, I cannot be happier with the results and the service I received

Reply from United Carpets & Beds - Sheffield Queen's Road
Fantastic experience,best tradesman I've had work at my home, James called to tell me the time he'd arrive, took time to explain the job on arrival and did extra work I didn't expect but really appreciated (fitting carpet in my cupboards)
The staff was super friendly and helped me pick out my carpet,
Will be back for more and recommend

Reply from United Carpets & Beds - Sheffield Queen's Road
Really friendly and extremely helpful and patient members of staff.
James the carpet fitter was quick, really friendly and the carpet fitting job he did was first class.
I'd highly recommend these guys. Great stuff 👍

Reply from United Carpets & Beds - Sheffield Queen's Road
Very helpful and friendly people in shop.
Carpet Fitter James, extremely friendly and helpful. Great job. Great service.
Thanks

Reply from United Carpets & Beds - Sheffield Queen's Road
Helpful friendly staff , highly satisfied with carpet quality, fitters were clean quick and cheerful, all in all very satisfied, well done all,

Reply from United Carpets & Beds - Sheffield Queen's Road
Really friendly and efficient service. Good choice of carpets and deals with special offers..
Recently had another carpet fitted by the same branch and it's perfect. Fitter really helpful aswell.

Reply from United Carpets & Beds - Sheffield Queen's Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.