Firstly we are very pleased with our new floor, the product seems to be of good quality and was laid well. What you can work on is communication, on the day of measurement no one arrived within an h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic advice and carpet selection. Team came to measure up followed by an arranged fitting to suit our commitments. The fitter was absolutely brilliant! Professional, worked so hard to have the... See more
Company replied
Very good experience from start to finish, let me take some samples overnight, friendly service and fitter was kind enough to remove the old vinyl from under the fridgefreezer & washing machine as I w... See more
Company replied
Our experience at the Sleaford store of United Carpets was a very positive one. Stephen, the salesman, was very pleasant and knowledgeable without being too pushy and helped in our choice of carpet.... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Albion Terrace, NG34 7EY, Sleaford, United Kingdom
- 01529 309766
4.6
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
In store customer service good
In store customer service good, easy to order, good fitter availability, fitter arrived on time and did a fab, clean and tidy job.
January 20, 2024
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Sleaford.
Top customer service
Very knowledgeable and fantastic customer service. Will return!
February 13, 2024
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi,
Thankyou for leaving us a 5 star review,
We are happy to hear that you received fantastic customer service from our expert sales team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sleaford
Outstanding service with the Team in Sleaford
Outstanding service and help from Simon and the team in Sleaford which I would highly recommend to everyone. You get absolute honesty with no big push to make a sale and all with great advice about picking the right carpets with their knowledge and experience. All at fantastic cost and with no stress or worry. From their measuring service, to ordering and delivery to Craig coming along to install the carpets throughout the house; absolutely fantastic and efficient. The service is stress-free and reliable and I cannot fault it. This is a little gem of a team with great carpets and prices too! Highly recommend and with no hesitation.
January 17, 2024
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi,
Thankyou for leaving a 5 star review.
We are happy to hear that Simon and the team was able to assist you with your new carpet and get you it at a great price as well as using our free measure and estimate service for the perfect fit!
All the team are delighted to hear that you had a great fitting experience and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sleaford
Great carpet and fitting service
Great carpet. On time delivery. Friendly and quick carpet fitting service
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service that was quick and efficient as well as loving your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sleaford
Excellent service
Very good service from purchase to fitting, thank you 😊
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Thanks for taking the time to leave us a review and for rating us 5 stars.
All the team at United Carpets and Beds
Nice friendly helpful staff,
November 29, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi John,
Thankyou for leaving a 5 star review.
We are delighted to hear that you had a great experience in-store.
We look forward to assisting you soon.
All the best,
United Carpets & Beds Sleaford
Excellent provider of carpets and flooring
From selection of our carpets and LVT flooring, through to order, delivery and fitting, the whole experience was first class. United carpets provide excellent quality of goods and service and are value for money. Many thanks to Simon and Craig.
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Anthony,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Sleaford from the large collection of affordable flooring to choose from to a great delivery and fitting experience.
Both Simon and Craig will love to hear such great comments about our products and services.
All the best,
United Carpets & Beds Sleaford
Great value for money
Great value for money, bought a large piece of vinyl from Sleaford branch. Was for delivery only, came promptly on the day promised. Staff from sales to delivery were all friendly and helpful. Thanks!
November 16, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Peter,
Thankyou for leaving a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Sleaford and that you received a quick and efficient service as well as a prompt delivery.
All the team love to hear such great feedback and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Sleaford
Helpful and friendly staff.
Helpful staff and good choice of carpets in stock. Carpet fitted by helpful and friendly fitters. Very pleased with the whole service and will defiantly be using them again
November 21, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Chris,
Thankyou for taking time to leave us such a great review. We are delighted that your in-store and fitting experience at United Carpets & Beds Sleaford was great.
We look forward to assisting you again soon.
United Carpets & Beds Sleaford
Nice stair and landing carpet
I felt well looked after in the showroom, it took a while to get a fitting date as the carpet had to be made and imported. I was very happy with the price too. The fitter was a really nice chap who did a great job. It's a no frills company so it wasn't his job to take away all the trimmings, he did however, leave it all bagged up and tidy. This is reflected in the price and I had no problem with it. I used them before and will probably use them again
November 9, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Alex,
Thankyou for taking your time to leave us a review. We are delighted you had a great fitting and in-store experience.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Sleaford
Outstanding!
I only needed a roll-end and Steven helped me with measurements. I got one for a really good price that was exactly what I wanted. The fitter was great too, and I'm really pleased with the carpet now it's down.
November 10, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Sue,
Thankyou for leaving us a 5 star review. All the staff love hearing such great feedback and we are delighted Steven made your experience at United Carpets & Beds Sleaford great and that you are pleased with your new carpet.
All the best,
United Carpets & Beds Sleaford
BRILLIANT
This company helped us choose carpets and flooring to suit our budget arranged the fitting in a caravan locally and took away the mess as we were unable to. Fantastic service from beginning to end thank you Sleaford team !!!!! Susan & Mark
September 25, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
HAD A LOUNGE CARPET FITTED TODAY,THE…
HAD A LOUNGE CARPET FITTED TODAY,THE TWO FITTERS DID A GREAT JOB
,VERY CLEAN AND TIDY,WELL RECOMMENDED.
October 4, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Gary,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service from start to finish
Great service from start to finish from Simon in the Sleaford store and the fitter Craig. We changed our plans several times and they’ve accommodated every request. Would highly recommend!
August 15, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Barbara
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Pleased as Punch
Professional approach, tidying up as they worked and after they had finished. Consulting the customer throughout their time on site. Helping move furniture before and after the work was completed. Their workmanship was exemplary and they were both approachable throughout the time they were working here.
July 18, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Mrs Burnham
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from Sleaford
Excellent service from viewing/choosing, ordering and fitting.
Left alone to 'browse', no pressure to buy.
Highly recommend the Sleaford branch.
July 24, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Roger
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Everything was straight forward
Everything was straight forward, very helpful with regards to costings, fitter did a fab job, when he said he would and left everywhere tidy when he had finished
June 3, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Claire
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
This is the third time I have used the…
This is the third time I have used the Sleaford store over the past 2 years. Staff in store always friendly and helpful.
Carpet fitters turn up on time, are friendly, professional and do a great job.
June 14, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Barry
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Sleaford
Hi Ian,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Sleaford Brand
Sleaford Brand
Had a great experience from beginning to end . Simon was very helpful and patient in the store and Peter did a great job with the laminate and Craig ( who I asked for ) is the king of Carpet and Vinyl fitting and went above and beyond to make sure we were happy
June 9, 2023
Unprompted review
Reply from United Carpets & Beds - Sleaford
Hi Shiri,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.