Marie was so lovely, friendly and helpful. I was a first time customer, and Marie helped me with everything as I wasnt sure on what I needed. Will definitely be returning for the rest of my carpets.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We would like to praise the manager of the Worksop United Carpets for the amazing service she gave us! Marie worked tirelessly to sort out an misunderstanding over the date our fitter was coming. She... See more
Company replied
Very competent knowledgeable lady instore who made the process super easy. When the fitters arrived they were very pleasant chaps, super fast but after they had gone we realised they could have pulle... See more
Company replied
Used United Carpets before as they are always friendly, polite and knowledgeable about their products. Also it’s alway good to have time to browse without being badgered into a sale. The products ar... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Clarence Road, S80 1QA, Worksop, United Kingdom
- 01909 506669
4.7
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke was amazing
Luke was amazing nothing was too much trouble, he came and helped with the measurements as we only lived a few minutes away from the shop. The fitters were very professional and helpful (husband and wife team) The carpets look great and a very reasonable price
July 27, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Malcom
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good Job
Have used United Carpets on many occasions. Staff are extremely helpful, always polite and accommodating.
Fitter did a super job fitting laminate flooring - always a professional job. Thank you.
June 15, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Suzy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I ordered vinyl for the bathroom
I ordered vinyl for the bathroom. Customer service was excellent. The fitters were excellent at their job. I'm very happy with the results.
May 26, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Anita,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The shop staff very helpful and…
The shop staff very helpful and pleasant .The carpet I wanted was not available at Worksop but the lady who served me ordered it from another shop. I got my carpets laid when I wanted and the fitters were great very helpful.My carpet looks stunning and I could not be happier the price and quality excellent Thankyou
March 15, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Lynn
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
You have incompetent fitters
You have incompetent fitters. Why they put our new carpet down without any underlay is beyond me. The fitters would not listen and they seemed to want to put the blame on store staff. Surely if they worked as a team and had asked appropriate questions the situation could have been avoided
April 12, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Ann
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Over all they where very good
Over all they where very good. The only small thing that I wasn’t happy about was I wanted someone to come and measure the room but it ended up that my son had to measure it which wasn’t ideal although he made a good job. The fitters were great. They turned up on time and made a really good job
January 5, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Iris
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Over the last 25 years I've bought all…
Over the last 25 years I've bought all of my carpets from the Worksop branch and they have been absolutely brilliant to deal with the best for quality price and fitting can't recomend them high enough.
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Colin
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Dissatisfied
Reluctant 2 IV used this company for years & couldn't fault them but this time ? First fitted bedroom carpet had to come back as left something underneath? ( Not very professional) ) the week after had lino fitted in kitchen absolutely shocking 2 & 3 millimeter gap around edges lino not put under kick boards where in the past this company had done so !!! & On both occasions I've never heard carpets & lino being laid as noisy as mine was it was shocking I honestly thought the house was falling down .. so next time it's a shame to say but I'll be trying elsewhere
January 9, 2023
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi John & Ann
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Wouldn’t go back.
We had 3/4 carpet and rest laminate, we asked if they could lay carpet and the divider for us and my husband would lay laminate to save money and he knows how to do laminate but doesn’t want to mess the new carpet up with all the cuts that is needed. They was like sure no problem.
The carpet fitters were lovely and came a week or two after the initial quote and ordering of the laminate.
The fitting day came and they didn’t fit the divider when asked they said the laminate needs fitting first which we didn’t know nor get told we was told opposite from sales man in store.
They then ordered us two extra boxes of laminate for error and charged us for them. When we asked for refund they said they can’t give full refund as they was ordered but we gave them the measurements and they ordered it all saying this is exact fit!? They then gave £40 back for the packs that were £50 each according to the fitters. The fitters eventually came back to finish the divider installation and they’d left the glue all over the divider and scratched/ dinted it.
The sales man is three sheets to wind and doesn’t know what he’s on about.
Defo wouldn’t recommend.
December 9, 2022
Reply from United Carpets & Beds - Worksop
Hi Molly
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Great service and job completed…
Great service and job completed efficiently. Thanks.
Would have given 5 stars if door had been rehung and waste off cuts taken away.
November 21, 2022
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Paul
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very good service extremely helpful…
Very good service extremely helpful but not pushy. Good choice and prices . Also Quick efficient fitter. I had browsed all flooring shop in area. In my opinion This one was the best .
October 12, 2022
Unprompted review
Reply from United Carpets & Beds - Worksop
Hi Alison
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing customer service & fitting
Amazing customer service from start to finish. Helpful and informative in the showroom. The fitters did an amazing job. I couldn't have asked for a better service.
October 3, 2022
Unprompted review
Reply from United Carpets & Beds - Worksop
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service from the people at…
Great service from the people at Worksop. Exreamly helpful.
August 4, 2022
Unprompted review
Reply from United Carpets & Beds - Worksop
Good Morning Lorraine,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.