Villeroy & Boch Reviews 

received a decanter to gove as a gift but the product was damaged . Sent a photo . Over a month later and having returned the item I have still not received replacement . Customer service via email is shocking - takes forever to respond. they could easily have just arranged a replacement or refund when I sent the photo of the damage.

Hi, I bought a mug from this company they put the written text in one side and it’s on the wrong side, when I hold the mug on my right hand I can’t see the text. I told them I am right handed not left..they didn’t care at all, they said the “the printing was taking without taking in to consideration a particular side”!

Here is a Customer Service request we sent in March 25, 2023 on an ongoing issue — but no one from Villeroy and Boch has responded — even the Bay repeatedly advised to keep on scrubbing the black lines in the plates and bowls…in the future, would never purchase anything in the Villeroy and Boch product line…expensive and not worth the money.
…message to V&B — We purchased an entire set of Villeroy and Boch dishes including all the serving pieces and accessories — we LUVd the look of the set but now not the overall quality and functionality of the set. We immediately had issue with the finish on the plates with black marks even on surfaces where there has NO cutting with silverware. The Hudson Bay advised to use Logistina China Cleaner — that worked but all the plates and soup bowls have to be cleaned every-time. Now the finish is coming off the plates and soup bowls…I am requesting a review and advice on what you are willing to do for us. I also have a complete set of Denby and the finish is perfect. Finally, many years ago, on my recommendation, my niece purchased the same set and is having exactly the same problem — perhaps to be considerate of our issues and in light this was not a one-off — the plates and soup bowls should be replaced for us both. To conclude, we have done research and some feedback is indicating the black marks are a sign of lead deposits in the material which is a health issue. We await your review and response.

Everything from ordering to delivery was fantastic. The items I ordered is exquisite.
I will highly recommend them. I don’t have any problem with them at all.

DO NOT ORDER ONLINE FROM THIS COMPANY!!!

I ordered a few dishes for my mum for Christmas, 2 out of 3 of them were broken. The packaging is so poor!!! there was no bubble wrap around the dishes, just loose in a box.

After not being able to get hold of the customer service department via telephone, I was in correspondence with someone via email, completely useless and didn't seem to care.

After telling them it needs to be packaged safely, i received a replacement today with both dishes broken.

So frustrating !!!!!

Over decades I have collected Christmas ornaments made by Villeroy & Boch. This year I decided to purchase the Christmas Memory Santa Sleigh Ride. What a disappointment the reindeers hoofs were badly chipped and one of the reindeers ears has a chip out of it as well. I was actually thinking of asking for a replacement before I read these reviews now I am just going to return to that well known online company A----- and get a refund. Such a shame that another once great company standards have fallen . Worse still they produce tat and still demand a premium price for it.

Odd experience. When you pay premium that is in part for the quality service. I bought a $700 flatware set and the company refused to cancel the order because Villeroy & Boch USA locks the orders on the very first day.

With that said, when asked about shipping the representative said that it takes 5-10 business days to process.

Villeroy & Boch USA and Canada are not reliable company to work with.

Bought cup in Kildare village it was 20 euro..looks good nice shape but handle too small...makes it dangerous to hold ...it has to be held in hand .... would not recommend

I have never received the products I ordered months ago, I was told a replacement was on the way however no contact, communication or glassware.
This has also been the same situation when I ordered through m business. Glassware not arriving.
Never again! I can't even get a refund.

Just installed a villeroy and boch subway 2.0 close coupled toilet. I have been a plumber for over 20 years, this toilet was by FAR the worst designed toilet I have ever fitted, terrible access for plumbing connection, I would never recommend.

Had a great exchang with Veerle from customer support. I had purchased one of their items in a physical bricolage store and asked help with the warranty. A few exchanges and documents and the spare parts on their way. Very fast and helpful, thanks!

I placed my order on the 28th of May, and it has not been delivered yet. I have been calling and emailing customer service every week, but no one has contacted me back.
I'm disappointed in Villeroy & Both/s name. I want my money back!!!!!

Purchased from Villeroy Boch UK website only to then be sent a DPD import charge of £169.
I refused payment and my much wanted cutlery was returned.
On complaining direct to Villeroy Boch, they assure me they would sort out the charges and deliver. They also sent me a £20 voucher for the delay and inconvenience. This of course I cant use as the UK website is a scam!
Then today I got another demand from DPD for £169..
DO NOT BUY FROM THE SO CALLED WEBSITE -
I have phoned and emailed and over four weeks later, still no canteen of cutlery and no refund.

It just allow to give one start but I would like to give 0!!!
Worst customer service ever, no one there is actually helping, what is spouse be there job!
I have done two orders for a special event, one of the orders, which I had the tracking number, seams like never been shipped, as the tracking number not working and when I contacted them don’t seam very bother with it, asked to speak with a manager but that was refused.
The customer service has definitely let down the company and would never order again!
So if you don’t want get stressed and waste money please do not order, because now another problem for the money be refunded, as still no information on my refund!

I don't even know where to begin. First of all, the product is good. Just don't buy it from their website. Find a responsible third party seller. The customer service is obscenely bad for a big company like VB. Four of the articles from my order arrived damaged, to which I'm not surprised because of how badly they were packed for shipping - Wrapped in loose pieces of paper with little to no shockproof. Then I was unable to file a claim via their website because it kept falsely detecting me as a spam bot. Of course, that resulted in many unnecessary calls and exchanges in email with their thoroughly incompetent staff. And then comes the good bit: I had to wait for THREE f-ing weeks for my replacements due to a "technical error" from their end. When I finally received my replacements, one of them was the wrong colour! I just don't understand? How can you be THIS bad?! What a joke and an embarrassment! Worst online shopping experience ever, NEVER AGAIN!

The most terrible unprofessional outlet at palladium mumbai India
Staff is rude discourteous and makes tall promises and does not deliver in time
Terrible experience

As per earlier review, still not heard back from the company abaut their bad quality and not durable product which not lasted long and was super expensive

I bought a nice set of silverware from V&B. Unfortunately a spoon had a defect on its coating and developped rust. I wrote to the customer service in France asking if I could get or buy a replacement piece. After 3 weeks somebody wrote back and asked for a photo and the purchase receipt. I promptly sent back the requested information. After more than 3 weeks no reply so I sent an email to ask about it. After 5 weeks still nothing...

I am only sorry I had not read the trustpilot reviews before my purchase because I think that Villeroy & Boch have neither product quality nor customer service.

I promished myself never to buy anything from them and I think it will not be hard to keep my promise. As for the rusty spoon it makes a nice joke when we have some guests around.

This is a terrible company I've ever seen. I bought $591 of dishes at there. It paid twice, so I had to block my credit cart. Tracking number that they sent doesn't work. They never respond the e-mail, and ignore my phone call. Never use here. NEVER!!!

As long as I live I will never specify, nor recommend this companies Bathroom Basins and Toilets.
Our sink glaze has cracks over the whole Basin surface.
Further more the Lavatory has a large Hole n the 'U' bend.
I contacted the company. Was told too bad. Go away!
Colin S Heaton
UK