Villeroy & Boch Reviews 

I received my order but one cup was broken. I sent the email to customer service 3 weeks ago. Nobody replied me. Worst service ever.

I have placed my order on the 17th of December and it has not been delivered yet. I have been calling and emailing customer service every week since then but no one has contacted me back. I have also received another order which had broken item and no one has contacted me to replace it yet. Very disappointed!

Worst ever. Waiting for a reply from the customer service since early December.

Terrible! Same as previous - ordered before Xmas, no confirmation and website said no delivery to UK. I emailed them no response. Was for a gift so ordered goods elsewhere which arrived 3 days later. Emailed V&R to cancel - no response. Then goods delivered end January but no returns label included so cannot return free of charge. Have phoned and email but no response and told they are overwhelmed. Boo bloody boo. I’m left with 2nd lot of goods from this terrible company and no way of returning them. Raising dispute with my credit card company.

Absolutely incorrect. Two months ago I ordered glasses that have not yet been delivered to me and do not correspond to my emails.

Worst customer service I have experienced! I placed an order that was accepted and paid for back on 28 January 2020 for my mum's birthday. I never received any email confirmation so I have politely sent a number of emails and have also contacted them via their social media account on Facebook. nI have been repeatedly told that someone will get back to me and to bare with them as they are a little behind due to Brexit and covid, which of course is understandable, to a degree. We are nearly an entire month down the line since I placed my order and I have heard absolutely nothing from their customer service department. I understand that things are up in the air due to recent situations but I have not experienced anything anywhere near this level of bad customer service from any other company that I have dealt with.I think it is shocking to not even get back to someone, especially a customer who has paid for a product in good faith and I would never have expected anything like this from any reputable. I really did not want to write this review but after consistently being ignored I feel I have no choice. It is a real shame because their products are lovely, but my dealings with the actual company have been a disaster, and no one there seems to care. I hope they can complete my order, particularly so my mum can get her birthday present. That would be nice.

Happy to take your money but absolutely zero customer service. Cannot get a response to find out where a 2month old order is, not responding to emails and all the SoMe team does is forward your message to the same department that isn't responding to emails. The added kick is that their telephone number is a premium line so you have to pay to get info. Appalling, now trying to get a refund

We have ordered some glassware from them on 27th of December. Order is in processing since, then there were no updates, and no response to our questions
Very unfortunate service from a company we previously had good experience with
We'd like to have our order, but will file chargeback request to Amex if this is not resolved shortly
Order number 00306674 of 27th December, for their support services if they read trustpilot

Ordered weeks ago, no confirmation of order from the company but money was taken immediately. Correspondence has been entirely ignored.

Phone line states that orders to the UK aren't available but no mention of it on the site when ordering.

Dreadful service!

I have three orders pending since December.
They do not reply to my emails.
I don’t know how to take back my money !!!!!

Ordered 4 wine glasses end of December. No email saying they’d received my order, but the money came out of my bank straight away. Still haven’t received them. Have emailed them three times with zero response other than an automated German email. I thought this company was top class..,,turns out Amazon has better customer service. Shocking. Will never order from them again.

If I had seen the bad score earlier, I would not have ordered at the webshop of Villeroy & Boch.
Products are good but communication is terrible (both by phone as by email) and they have a terrible voice recognition phone system that never gets you to the right department and ordered products arrived broken (packaging not solid) and availability of products is very bad and company promised me that products would become available (in two months) and that was a lie because it turned out to be four months. In 7 months time we have not been able to buy the (complete set) tableware that we would have liked to buy.
A real no go, this webshop.

Non existent customer service. Ordered a christmas gift in plenty of time. They took 5 days to process my order and now the borders are closed. DPD have confirmed that my item will be returned to Villeroy & Boch by the end of January and then Villeroy & Boch take 30 days to process a refund!!! £300 out of pocket. Dont touch this company with a barge pole!!!!!

I ordered a dinner service from the UK website in early December, but two items were missing despite being listed on the delivery note. I have emailed three times with no response. I can't get through on the phone number. Do I have to write a letter to their head office to get a response??

I have a kitchen sink with a faulty automatic drain. Simply impossible to buy parts in Canada. Also impossible to communicate with Villeroy & Boch or a representative. I've been trying for over 2 months without success. Never again Villeroy & Boch.

Customer service doesn't exist. Ordered on 6.12.2020 still no order was delivered. 4 emails sent, multiple phone calls...no response. Sort this mess

I purchased over two thousand pounds worth of New Wave Tableware. The order was delivered promptly, but two plates were missing, equivalent of around forty pounds. I have emailed customer service four times, no response, and called endlessly to their customer service number, they never pick up! This is a bizarre way to run a major company, I will not give them any further business.

I ordered 6 plates from Villeroy and Boch and two of them arrived broken. Despite several emails to them I’m still awaiting a response. Shocking customer service.

I have ordered from V & B on numerous occasions. Goods have always arrived in prefect order. This order came promptly but the box they arrived in was wet. Which more the courier DPD than V & B. Beautiful china.

When I went in I was saying things and I can hear them mocking me the employees are rude