Over decades I have collected Christmas ornaments made by Villeroy & Boch. This year I decided to purchase the Christmas Memory Santa Sleigh Ride. What a disappointment the reindeers hoofs were badly... See more
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We have ordered some glassware from them on 27th of December. Order is in processing since, then there were no updates, and no response to our questions Very unfortunate service from a company we p... See more
Do not purchase V&B tiles. Nearly £10k expended, clearly damaged product in sealed boxes, lied to by V&B Germany, total disrespect of our critical home situation... Now going to legal, do yoursel... See more
I've been purchasing from Villeroy & Boch for years and have never had a problem, so I'm surprised by these reviewers. Always get the order promptly, never had an order cancelled on me. And the qual... See more
Company details
Contact info
Saaruferstraße, 66693, Mettlach, Germany
- +4906864810
- service.france@villeroy-boch.com
- www.villeroy-boch.fr
1.9
Poor
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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Villeroy and Boch bathrooms products …
Villeroy and Boch bathrooms products are massively overrated, overpriced and under perform. For years their biggest selling w.c. suite, Subway, did not flush properly and although they were well aware of this ongoing problem they continued to sell tens of thousands of them into the market place. There were many quality issues with lots of products which appeared to be ignored. Thirty years ago Villeroy and Boch was synonymous with innovation and fantastic quality, it is tragic how it has been allowed to slump into mediocrity.
June 16, 2017
Unprompted review
2 of 12 premium champagne glasses …
2 of 12 premium champagne glasses arrived broken - I disposed of the broken glass but when I informed the company, the company refused to provide replacements. I received no apology from the company and the company refused to provide replacements because I had no photographic evidence - I am not in the habit of photographing broken shards of glass and this is not the customer service I expected from a reputable company. I would not use the online Villeroy & Boch shop again.
April 11, 2017
Unprompted review
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