Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me
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Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... See more
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4.7
Excellent
403 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Super goods
Super goods! Great service, goods were well packaged, fast delivery. Gladly again!
October 19, 2022
Reply from Viva Lagoon
Thank you so much for the feedback. We are happy to hear that your chandelier arrived safe.
Best regards
Kheira
Great customer support & a lovely piece of furniture!
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean lines & a nice look. The information claims it's an easy piece to assemble, and I would not agree with that for anyone who's a beginner! However, once put together, it's solid and of good quality. Overall very pleased.
October 3, 2022
Reply from Viva Lagoon
Thank you so much for the feed back.
We are happy to hear that you like your sideboard.
Best regards
Kheira
Molto soddisfatta
Sono molto soddisfatta di questa azienda.
Bellissimi articoli di stile. Serietà e spedizioni veloci.
October 6, 2022
Absolutely top notch service
I can't recommend Viva Lagoon highly enough. Emma went above and beyond to source the wallpaper I needed (in a very tight turnaround), keeping me up to date with where the order was at, and also checking in to ensure it was delivered. Just wow. I found them by chance, but I'll be using them again, and again, for sure.
September 30, 2022
Unprompted review
They got my order slightly wrong but…
They got my order slightly wrong but their customer service team bent over backwards to put it right. I would particularly like to commend Emma
James
September 28, 2022
Lovely glass coffee table
Lovely table - exactly what I was looking for - delivered very quickly by a friendly driver.
The only problem? The screws etc. necessary to put it together were missing! Fortunately a quick call to the very helpful Emma (Emily?) in the office sorted it - they arrived in the post a few days later.
September 15, 2022
Quality Products Delivered Quickly &…
Quality Products Delivered Quickly & Free at a Great Price
September 23, 2022
Arrived within the timescale quoted
September 12, 2022
Great customer service
I received a lamp but returned it as it wasn’t suitable.
I had to contact customer service to do this . Emma provided excellent service throughout the whole journey. I was very impressed.
August 23, 2022
Delay in delivery was disappointed
August 31, 2022
Rock Vase
Ordered first thing Monday AM and received on the wednesday, last minute present for a colleague so very pleased.
Website is unclear I thought it was a 2 day delivery time, possibly not? and it wasn't clear from the tracking when it was likely to arrive
September 7, 2022
Very pleased
The communication was great. Items delivered earlier than initially estimated. Very good service !
September 1, 2022
Great communication all along
Great communication all along. Speedy and efficient delivery.
The item is as described and I love it so much I’ve ordered another. Again received prompt communication about my order status.
August 26, 2022
Great service !
I received my beautiful Newgarden Lola 110 Lamp and I am really happy with it. It is seating beautifully on my patio.
Thank you Viva Lagoon for the great service.
August 15, 2022
Great service and product
Great service and product - will definitely use Viva Lagoon again. I would particularly note Emma who was super-helpful and paid attention to the entire process through to delivery
July 31, 2022
An exceptional customer service
One of the very few companies with such an incredible customer service thanks to Emma. Her caring and attentive approach deserves 5☆ and more! I have no doubt we will be purchasing from them again, as well as, recommending the company to friends and family. Massive thank you for all your help Emma!
July 29, 2022
Unprompted review
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