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Viva Lagoon Reviews 403

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me

Rated 5 out of 5 stars

Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... See more

Rated 4 out of 5 stars

A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more

Company replied

Rated 5 out of 5 stars

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Garden Furniture Shop

Written by the company

At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

403 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I was so pleased with my first swimsuit…

I was so pleased with my first swimsuit in pink that I ordered a second in coral. Gt cut, good fit and flattering. I hate padding and there was none, the only slight criticism is that the back could plunge more. They both arrived promptly. Thank you.

July 24, 2022
Rated 5 out of 5 stars

Happy customer

I've been looking for this wirework utensil pot for AGES, to complete my kitchen, so was delighted to find it here. It arrived quickly, carefully packaged. Very happy customer, I will be back to your site!

July 9, 2022
Rated 5 out of 5 stars

Absolutely fantastic customer service.

Absolutely fantastic customer service. I managed to create a bit of a problem in the way I put my order through and it was dealt with extremely well. Having had a bad experience recently with a company purporting to sell something they didn't have and trying to get me to buy their own preferred brand I was relieved to be dealing with people that really cared about their customers. Wouldn't hesitate to use them again.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Great Company

Great, quality product, great price, really well packaged and seamlessly delivered to my home in Switzerland. The communication was great too. Highly recommend!

June 5, 2022
Rated 3 out of 5 stars

I ordered 4 sets of cutlery and only 3…

I ordered 4 sets of cutlery and only 3 turned up and I'm still waiting for the other set to arrive. Communication with customers is not very proactive.
Since my review all has been resolved

May 31, 2022
Viva Lagoon logo

Reply from Viva Lagoon

Dear Ms Tilbury,
We are terribly sorry that you did not receive the email the second email that we sent to you on Friday 27th June to confirm that the 4th cutlery set was on its way to you for delivery on Saturday. We are pleased that you received your cutlery set now with you and thank you for confirming this to us.
With Thanks & Kind Regards,
The Lagoon Team.

Rated 5 out of 5 stars

Brilliant service

Bought 2 beautiful sunloungers. As with many things these days they where not instock and on their way from italy but i was kept informed at all times and the 2 people i delt with where both brilliant. Very personal service. I will shop here again. Many outlets could learn a lot from Lagoon.
Oh the loungers are amazing

May 28, 2022
Unprompted review
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Reply from Viva Lagoon

Thanks so much for taking the time to write a review. We are so happy that you were pleased with your products and service. Hope to see you again soon :-)

Rated 5 out of 5 stars

Great service

Great service. Ordering was easy. Free delivery and came really quickly! Will definitely use again.

May 27, 2022
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Reply from Viva Lagoon

Thank you so much for your review. We hope to see you again soon :-)

Rated 5 out of 5 stars

Lovely item

Lovely item, well wrapped and delivered promptly.

May 23, 2022
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Reply from Viva Lagoon

Thank you so much for taking the time to write your review.
We hope to see you again soon.
With Thanks & Kind Regards,
The Lagoon Team

Rated 5 out of 5 stars

Great service

Great service! I ordered lovely dining plates and although one of them arrived broken due to courier not handling it properly, I received a replacement the next day!

May 21, 2022
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Reply from Viva Lagoon

Thank you for your review and also your patience whilst we resolved the order for you.
We hope to see you again soon.
With Thanks and Kind Regards,
The Viva Lagoon Team
:-)

Rated 5 out of 5 stars

Bought a set of towels from here

Bought a set of towels from here; very pleased with service. Towels are as appeared on website, lovely quality. Speedy delivery!

May 15, 2022
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Reply from Viva Lagoon

Thank you so much for your review :-)
Kind Regards,
The Lagoon Team

Rated 5 out of 5 stars

A first class service from this company…

A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .

April 21, 2022
Unprompted review
Viva Lagoon logo

Reply from Viva Lagoon

Hello Joanne - thank you so much for your review :-)
We hope that you are enjoying your purchase and we hope to see you again soon.
Kind Regards,
Emma

Rated 5 out of 5 stars

Very fast delivery lovely company

Very fast delivery, exactly as described and the price was spot on.

April 7, 2022
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Reply from Viva Lagoon

Good Morning.
Thank you so much for your review. We are very glad to hear that you are happy with your experience.
We hope to welcome you again soon :-)
Kind Regards,
Emma

Rated 5 out of 5 stars

This was ordered quickly and…

This was ordered quickly and effortlessly and Viva Lagoon was able to get an emergency statue out very quickly.

April 7, 2022
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Reply from Viva Lagoon

Hello & thank you so much for you review.
We are delighted that we were able to help you with your statue and that you were happy with your experience.
We hope to see you again soon.
With Kind Regards,
Kheira & Emma

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