Ordered my 2 sun loungers on bank holiday Monday and the loungers were delivered on Tuesday. Would absolutely recommend this company, very friendly and incredibly efficient. Easily 5 stars from me

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See what reviewers are saying
Excellent service. I wanted a vase which showed as being the last in stock. Based on other TP reviews (re lack of stock) I contacted the company to check they actually had it in stock before I purcha... See more
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... See more
Company replied
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... See more
Company replied
Company details
Written by the company
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Contact info
11-12 Old Bond Street, W1S 4PN, London, United Kingdom
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was so pleased with my first swimsuit…
I was so pleased with my first swimsuit in pink that I ordered a second in coral. Gt cut, good fit and flattering. I hate padding and there was none, the only slight criticism is that the back could plunge more. They both arrived promptly. Thank you.
Happy customer
I've been looking for this wirework utensil pot for AGES, to complete my kitchen, so was delighted to find it here. It arrived quickly, carefully packaged. Very happy customer, I will be back to your site!
I recently purchased two Margot Selby…
I recently purchased two Margot Selby bath sheets ....they are stunning ...the design is Tankerton , the colours are vibrant and they are lovely and thick ,very good quality....I can't wait until my bathroom has been decorated as they're going to look amazing
We are very pleased with our purchase
We are very pleased with our purchase. Excellent and efficient contact with staff who made the purchase easy.
Really good service from start to…
Really good service from start to finish, very happy with our new furniture
Absolutely fantastic customer service.
Absolutely fantastic customer service. I managed to create a bit of a problem in the way I put my order through and it was dealt with extremely well. Having had a bad experience recently with a company purporting to sell something they didn't have and trying to get me to buy their own preferred brand I was relieved to be dealing with people that really cared about their customers. Wouldn't hesitate to use them again.
Great service and regular updates on order
Really great service and regular contact on details of my order and when I should expect its delivery. I'm really happy with the sideboard, it looks great
Excellent product at a great price
Excellent product at a great price. It was delivered on a pallet in order to protect the glass. This was very difficult to remove which is why it was given 4 stars and not 5.
Great Company
Great, quality product, great price, really well packaged and seamlessly delivered to my home in Switzerland. The communication was great too. Highly recommend!
Great product and service
I ordered 4 sets of cutlery and only 3…
I ordered 4 sets of cutlery and only 3 turned up and I'm still waiting for the other set to arrive. Communication with customers is not very proactive.
Since my review all has been resolved

Reply from Viva Lagoon
Brilliant service
Bought 2 beautiful sunloungers. As with many things these days they where not instock and on their way from italy but i was kept informed at all times and the 2 people i delt with where both brilliant. Very personal service. I will shop here again. Many outlets could learn a lot from Lagoon.
Oh the loungers are amazing

Reply from Viva Lagoon
Great service
Great service. Ordering was easy. Free delivery and came really quickly! Will definitely use again.

Reply from Viva Lagoon
Great service
Great service! I ordered lovely dining plates and although one of them arrived broken due to courier not handling it properly, I received a replacement the next day!

Reply from Viva Lagoon
Bought a set of towels from here
Bought a set of towels from here; very pleased with service. Towels are as appeared on website, lovely quality. Speedy delivery!

Reply from Viva Lagoon
A first class service from this company…
A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .

Reply from Viva Lagoon
Very fast delivery lovely company
Very fast delivery, exactly as described and the price was spot on.

Reply from Viva Lagoon
This was ordered quickly and…
This was ordered quickly and effortlessly and Viva Lagoon was able to get an emergency statue out very quickly.

Reply from Viva Lagoon
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