Vodafone UK - Belfast Forrestside Reviews 

171
TrustScore 5 out of 5

4.9

27 Forrestside Shopping Centre, Upper Galwally, BT8 6FX Belfast, GB


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Rated 5 out of 5 stars

Scott was so patient and helpful with my partners upgrade today! At forestside Belfast. Pleasant. Made conversation. Answered all questions in a way we could understand. Would deal with him again. Tha... See more

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble for Neil. He was most patient and helpful, looking into different options for our daughter's first phone. He set up phones and let daughter choose her own number 😊 Gre... See more

Company replied

Rated 5 out of 5 stars

Peter at the Forest side branch was incredibly helpful. He clearly laid out the available plans and options when combining our contracts and broadband, making the process stress free and easy. Couldn'... See more

Company replied

Rated 4 out of 5 stars

Scott is brilliant, fixed my issues, explained everything, promote him. But keep Scott at Forestside, he would be a great staff trainer.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Belfast Forrestside

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 27 Forrestside Shopping Centre, Upper Galwally, BT8 6FX, Belfast, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

171 reviews

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4.9

All reviews

(171)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Andreea was an absolutely brilliant…

Andreea was an absolutely brilliant help and had me sorted in no time 😊

December 18, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi John,

Thank for reviewing and sharing your feedback for Andreea.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff instore are amazing

Staff instore are amazing but the system was very slow and majorly prolonged the experience. Luckily staff in store were very capable and pleasant.

December 9, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Ciara,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly fantastic service from…

Friendly fantastic service from stefanie - very helpful

November 25, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Jane,

Thanks for the lovely review and fantastic support for Stefanie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Made my day - I came to the store to return an item…

I came to the store to return an item and the very helpful gentleman helped me and also upgraded my airtime plan saving me money and I’m absolutely over the moon. Neil was kind helpful and very professional. Well done

November 21, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi Yvonne,

This is such an amazing review for Neil. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Customer service excellent

Customer service excellent. Very helpful and efficient.

November 17, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Claire,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Stefanie and David were extremely…

Stefanie and David were extremely helpful and knowledgable.

November 16, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi Alix,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Experience with Scott stress free and…

Experience with Scott stress free and straightforward

November 13, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Lisa,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone belfast

My experience was very good, store manager David was so polite and helped me with everything as I wouldn't have a clue, I left with the phone I wanted and the deal that was best for me... 100% recommend this store in forestside they were brilliant

November 13, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey Jodie,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m a long standing Vodafone customer…

I’m a long standing Vodafone customer and Ben was most helpful in providing information and ultimately updating my account to include new broadband and mobile contracts. No hard sell just knowledgable, honest advice and service.

September 11, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hi C Honan,

This is a great review for Ben. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

The Vodafone employer I dealt with was…Kayla

The Vodafone employer I dealt with was Kayla.
Such a pleasant and willing to help young lady who was so helpful.

Thank you Kayla.

July 13, 2023
Unprompted review
Vodafone UK - Belfast Forrestside logo

Reply from Vodafone UK - Belfast Forrestside

Hey there,

Thanks for letting us know what an amazing job Kayla did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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