Vodafone UK - Bridgend Reviews 

146
TrustScore 5 out of 5

4.9

Unit 1 12-14 Adare Street, CF31 1EJ Bridgend, GB


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Rated 5 out of 5 stars

Went in for a new phone, Danielle helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome

Company replied

Rated 4 out of 5 stars

Danielle was great in the Bridgend store, she helped me move all my data and checked I had everything I need.

Company replied

Rated 5 out of 5 stars

I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was qui... See more

Company replied

Rated 5 out of 5 stars

Spoke to a chap, Nathan I want to say. Lovely, easygoing, | left with an amazing upgrade at such a good price. Will definitely be sticking with Vodafone.

Company replied


Company details


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  • Unit 1 12-14 Adare Street, CF31 1EJ, Bridgend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4.9

All reviews

(146)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with my new phone

Really happy with my new phone. Ewan helped me with the upgrade and transferred all my data for me. A very happy customer.

May 14, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Phillip,

Thank you for your review and feedback for Ewan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Gary and the team at Vodafone Bridgend

Yet again Gary and the team, Chanelle and Martin did me proud. Gary recommended the phone and data package and Chanelle transferred the apps. I have used this shop for a number of years for phone and internet, their advice and support is excellent. I am a very happy customer. Roy.

April 20, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chanelle was really helpful

Chanelle was really helpful, explained everything and such a happy person.

April 25, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Hey Shirley,

Thanks for your review. It's great that you had such a good experience with Chanelle.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly helpful staff with my new…

Friendly helpful staff with my new upgrade.

April 16, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Mrs Senter,

Thanks for your review for our Bridgend store. We appreciate your support.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very good service

Very good service, friendly service. Very helpful with my upgrade. I upgraded from an old Sony to a new Google Pixel and I very happy with it. Thank you Gary.

April 13, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Hi William,

We really appreciate you taking the time to leave this fantastic feedback about your experience with Gary! Enjoy your new Google Pixel.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I have been with you for 4 years and I…

I have been with you for 4 years and I would like to recommend Vodafone to friends and family as your are always very helpful. Special thanks to Gary in the Barry store.

March 25, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Marion,

This is lovely feedback for Garry. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Very pleased with salesman

Very pleased with salesman, very helpful and sorted all my WiFi etc out 5 stars thank you

March 9, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Thank you for your review Sue. It's always good to read such complimentary feedback.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Martin made the whole experience hassle…

Martin made the whole experience hassle free and easy. Definitely would recommend the Bridgend store to friends and family

March 4, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Hey, it's great to see Martin made upgrading such a pleasure. Hope you're loving your new phone.
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Amazing service by Gary

I was served by the manager Gary, I suffer with anxiety and he was so friendly and made me feel welcome dealt with my return and new upgrade very well, thankyou so much.

February 23, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Hi. Thank you for your review for Gary. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Collected a new Pixel 7a phone from…

Collected a new Pixel 7a phone from Bridgend store. Gary dealt with me and was very professional and helpful

February 20, 2024
Unprompted review
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Reply from Vodafone UK - Bridgend

Hi Glyndwr,

Thanks for taking your time to leave this feedback for Gary. If you ever need any further help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Just been into the Vodaphone shop in…

Just been into the Vodaphone shop in Bridgend. What excellent service . The assistant’s name was Gary and he could not have been more helpful and had such patience with an elderly lady like myself. Well done and thanks Vodaphone

February 20, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Caroline,

This is such an amazing review for Gary. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

January 21, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey,

Thank you for your support and the 5 star review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle was the most helpful and…

Chantelle was the most helpful and lovely person you could want to meet. She brought me and my phone into the 21st century! Definitely go and visit if you need anything 🙂

January 13, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey there,

Thanks for your feedback! We're glad you had a positive experience in store with Chantelle.

If you ever need our assistance, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

New contract with chanelle

Been seen by both Chantelle and Chanelle, both lovely girls, will definitely be back to see them

January 10, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Collen,

Thank you for taking the time to review and sharing this feedback for Chantelle and Chanelle.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Many thanks to Gary and Chantelle.

January 9, 2024
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Sandra,

Thanks for your review, and feedback for Gary and Chantelle.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Such a great deal on a new phone…

Such a great deal on a new phone package. Great service. Would recommend.

December 23, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, professional and polite service. Gary the manager helped me tremendously and would would like to say a big thankyou for all your help.

December 20, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi D Yigit,

Thanks for your lovely review for Gary. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service.

The staff were incredibly helpful and found me the best option for upgrading my contract. Everything was explained clearly and I was provided with options for making the best decision for my circumstances. Excellent service. Thanks

December 16, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great advice given .Very friendly.One…

Great advice given .Very friendly.One happy customer.

November 17, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Sarah,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

How been with Vodafone for many years.

How been with Vodafone for many years.
Have received very good and professional help over the last few days expecially Gary and today have received help from Anne Marie.

November 4, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

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