Vodafone UK - Bridgend Reviews 

146
TrustScore 5 out of 5

4.9

Unit 1 12-14 Adare Street, CF31 1EJ Bridgend, GB


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Rated 5 out of 5 stars

Went in for a new phone, Danielle helped me out and was very clear and concise about what would happen next etc. And Nathan was also very helpful and made me feel welcome

Company replied

Rated 4 out of 5 stars

Danielle was great in the Bridgend store, she helped me move all my data and checked I had everything I need.

Company replied

Rated 5 out of 5 stars

I came into Vodafone Bridgend for help with my phone as I was completely stuck trying to get my emails to work, spoke to Aaron who managed to fix my issue and get me back up and running! He was qui... See more

Company replied

Rated 5 out of 5 stars

Spoke to a chap, Nathan I want to say. Lovely, easygoing, | left with an amazing upgrade at such a good price. Will definitely be sticking with Vodafone.

Company replied


Company details


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  • Unit 1 12-14 Adare Street, CF31 1EJ, Bridgend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4.9

All reviews

(146)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Gary had an issue with a IT problem and…

Gary had an issue with a IT problem and with lots his patients and hours of hard work resolved the problem brilliantly...I would recommend Vodafone and especially Gary from Bridgend Vodafone branch

November 3, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Lewis,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle was amazing and very helpful

Chantelle was amazing and very helpful. Saved me money and had a great deal

October 21, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Anne-Marie. Thank you for your review for Chantelle. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience really…

Fantastic experience really knowledgeable and very useful and helpful.

October 22, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Daniel,

Thanks for taking the time to review and share your feedback. We appreciate it.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was very helpful selecting new…

Gary was very helpful selecting new phone and very patient setting my new phone up

October 14, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Donna,

Thanks for the lovely review and fantastic support for Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as always, I will be back again.

September 26, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Huw,

We're pleased to hear about your recent experience, and how we've provided great service. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from marcus

Great service from everyone

September 23, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Stephen,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was exceptionally helpful sorting…

Gary was exceptionally helpful sorting out transfer of all data etc

September 12, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Elaine,

Thanks for sharing your kind words and feedback for Gary.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I saw Martin in Bridgend today

I saw Martin in Bridgend today, he was a fantastic help with everything

August 26, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Alice,

Thanks for the lovely review and fantastic support for Martin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top class service

Top class service from Garry and the team in Bridgend, I found them knowledgable , polite and helpful.

highly recommended

August 24, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Phill. Thank you for your review for Garry and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service in the Bridgend…

Fantastic service in the Bridgend store. Thank you for helping fix my handset issues. Marcus and team were very friendly, polite and professional.

August 24, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Helen. Thank you for your review for Marcus and the team. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Martin made the whole experience…

Martin made the whole experience amazing! A real asset to the company. I would definitely recommend to friends and family

August 18, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Donna,

Thanks for letting us know what an amazing job Martin did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb Service

We went to the Vodafone shop into Bridgend to change our Broadband service. We were advised by Chantelle who was excellent, knowledgeable, professional and friendly. Chantelle worked really hard to make sure we had the best deal which turned out to be amazing compared to our current Virgin package. We are very pleased with the excellent value for money deal. Thank you Chantelle you made a daunting experience very easy!

July 18, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Susan. Thank you for your glowing review for Chantelle. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in Bridgend

Came in to find out about roaming services and left with a much better package which will save us money each month. Gary was very helpful and gave great advice.

July 1, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Lisa,

Thanks for letting us know what an amazing job Gary did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff got me a good deal on my upgrade…

Staff got me a good deal on my upgrade and where very helpful

June 5, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Tristan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in for upgrade very friendly…

Went in for upgrade very friendly helpful staff members, got my order sorted straight away..

June 1, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Molly,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary is always very helpful and…

Gary is always very helpful and supportive.

June 7, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hey Christine,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We love Chanelle

We love Chanelle, that girl has converted me to Vodafone, I have been a 3 girl for over 10 years but my contract is up in. Couple of months and I’m with you. Get more Chanelle’s 🙏🏼 She was the highlight of my day thank you

May 3, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Alex, Thank you for your review. It's always lovely to read such nice feedback for one of our team and it'll be great to have you join us in a few weeks.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service

I spoke to chanelle absolutely amazing service so friendly and helpful definitely be back for my daughters contract

May 5, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Shanie, thank you for your support and awesome feedback for Chanelle.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Chantelle was extremely helpful and…

Chantelle was extremely helpful and polite on my visit last week. She made the visit so easy and stress free !!

April 26, 2023
Unprompted review
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi Ben,

Thanks for your great review for Chantelle. It's good to hear how helpful she was.

If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars
Vodafone UK - Bridgend logo

Reply from Vodafone UK - Bridgend

Hi David,

This is a great review for Chantelle. I’m glad to hear you always have this experience when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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