Vodafone UK - Burgess Hill Reviews 

146
TrustScore 5 out of 5

4.9

11 Market Place, RH15 9NP Burgess Hill, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited a Vodafone store in 'Burgess Hill (West Sussex)' on 4th June 2026, where we were greeted by an exemplary advisor. The purpose of our visit was for me to update my iPhone contract as my 24-m... See more

Company replied

Rated 5 out of 5 stars

Max was excellent. It wasn’t just that he saved me money but he was creative in how we structured my contracts, as well as being charming and funny in what, let’s face it, is a fairly mundane task of... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone in Burgess Hill with a very complicated problem that customer services on the phone could not sort out. The assistant manager Caleb was incredibly helpful and patient. Five star tr... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service at your Burgess Hill branch - in particular 0liver and Dylan. Very knowledgeable and sorted out our problem with no hassle. Made us feel at ease - very helpful. Will def... See more

Company replied


Company details


Contact info

  • 11 Market Place, RH15 9NP, Burgess Hill, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(146)

41,211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was brilliant Matt was very…

Service was brilliant Matt was very informative with our best choices for our phone plans

September 9, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Gem. Thank you for your review for Matt. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mobile issues

I popped into Vodafone today to sort out issues with mine and my daughter's phones working abroad and a couple of other queries. My problems were sorted as always. The team are always friendly, helpful and efficient.

August 19, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Sarah,

We're glad to hear you had such a great experience in our store. Thank you for your review.

If you have any questions in the future, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service on my new phone and…

Great service on my new phone and swapping my data over.

August 10, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for new phone and your…

Thank you for new phone and your support or moving the info over

August 7, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

August 5, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Mamad,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service , Great communication and understanding of our requirements.
Highly recommend a visit to the Burgess Hill store and ask for Cristian.

August 2, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was brilliant

Matt was brilliant! Saved me so much money and was a star!

July 26, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hey Daisey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brett was fantastic

Brett was fantastic, thank you for your help with mobile upgrade

July 26, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Abbie. Thank you for your review for Brett. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and great customer service

Brett and Matt were very helpful, they offered me options and didn't push me into anything I wasn't happy with. They were both very friendly and made my experience in store pleasant and easy.

June 8, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Lauren,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service

June 7, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Patrick,

Thanks for the 5 star feedback!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brett was really helpful

June 3, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Patricia,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for great service and my…

Thank you for great service and my lovely new Samsung ultra, and I got a great offer too,the older gentleman was great listening to my needs

June 2, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mark in Burgess hill store amazing…

Mark in Burgess hill store amazing support ...highly recommend

May 29, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Antonio,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from matt and cristian in…

Great service from matt and cristian in burgess hill!

They helped me get out a new phone on a very good deal

May 15, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Naomi,

This is a great review for Matt and Cristian. We’re glad to hear you found the best option for you when visiting the store. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Got a great sim deal and saved money…

Got a great sim deal and saved money thank you Matthew for finding me a great deal and will be back in 2 years time

May 10, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

It's great to see we were able to find you a great deal, and save a little too Sarah.
Thanks for your feedback, The Vodafone Social Media team

Rated 5 out of 5 stars

Great service and the team where amazing

Great service and the team where amazing

April 23, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Sarah,

Thanks for your kind words and taking your time to share the experience in our Burgess Hill store.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great service

Excellent service, so happy with the service 10/10 for customer service. Couldn't be more happier

April 9, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi Sue,

Thank you for reviewing and sharing this feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I had superb service I Vodafone today

I had superb service I Vodafone today. Very happy with my sim renewal for a great price. Thank you Joe

April 8, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi. Thank you for your review for Joe. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Matt

Amazing service from Matt, really helpful and got me a great deal on broadband!!!

January 20, 2024
Unprompted review
Vodafone UK - Burgess Hill logo

Reply from Vodafone UK - Burgess Hill

Hi James,

Thanks for sharing this review for Matt. We appreciate your support.

If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.

Thanks again,
Vodafone Social Media team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look