Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
Location
Switch location9-10 Prebend Road, DL1 1NT Darlington, GB
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See what reviewers are saying
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Company replied
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more
Company replied
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Darlington
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom
4.8
Excellent
169 reviews
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JJ in store was really helpful and…
JJ in store was really helpful and patient with my mum, and set up her new phone and explained everything in a simple manor.
August 22, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Donna. Thank you for your review for JJ. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very informative and helpful
August 18, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hey Claire,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
After recently being given false…
After recently being given false information by a Vodafone call handler, directing me to cancel a direct debit which led to me being chased by a debt company and almost having my phone disconnected!
I went to Vodafone in the Darlington store to have this rectified. I was greeted by Jay who was very professional and re assuring throughout my experience, he re assured me he would take this complaint seriously and contact the relevant people to handle this.
Jay listened to my circumstances and how this has effected me getting a mortgage and he took a very non judgemental approach which made me feel able to speak freely about how much this is going to effect my future.
My complaint has been taking very seriously and it is already in the process of being dealt with.
Although I have had a bad experience with Vodafone, I feel like my experience yesterday has rectified how negative I feel.
Thank you Jay for all of your help, I really appreciate it. You are a credit to Vodafone.
August 14, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Sophie,
Thanks for sharing your experience when dealing with Jay, it's great to hear! If you need any further help please feel free to reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK where we will be happy to help.
Thanks,
Vodafone Social Media Team
Very efficient service
Helped my upgrade my daughters pho ne for the cheapest price
August 8, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Disappointed customer,
I’m glad to hear you found the best option for your daughter, when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent customer service
Helpful attitude of staff,paricularly Kitsana who took a lot of time to find out exactly what we wanted, and then found the best possible deal for us.
We came away with very positive feelings towards the company.
August 4, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hey there,
Thanks for the lovely review and fantastic support for Kitsana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Check that your phone has been credited correctly.
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO 1 works and then credited it to my phone.
Later that day I discovered that Vodafone had actually added a bundle which would expire in a months’ time.
I contacted Live-chat and the error was corrected by Erik.
All's well the ends well.
July 24, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hey Andy,
Thank you for your review, I'm glad your issue was sorted.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Hi Cathrine, It's always good to see one of out team were able to help.
Thanks again, The Vodafone Social Media Team
Disgusting customer service and overpriced awful internet…
I moved house end of December and decided I no longer needed my 4g internet from Vodafone which was 6 months out of contract. I handed in the 30 days notice and was paid up to date. Roll on 6 months and I notice my credit rating dropped by 250 points, upon investigation I find out Vodafone have put a default on my once completely clear credit file absolutely destroying my credit rating. When I spoke to the extremely unhelpful customer services I opened a complaint which they deadlocked within 2 conversations with 0 help. I asked how they contacted me and they advised by letter, how or why in this day and age is contact made purely by letter and its not a good contact method when the majority of people leave providers when they move! Not a single email or phone call to advise a bill or a debt despite up to date phone number and email address on there system. For a lousy £75 I wouldn't risk my credit rating for 6 years. I'm taking it to the ombudsman as I think its ridiculous they didn't try to contact me any other way other than letter. Overpriced awful 4g internet provider And they have now ruined my credit file for 6 years.
July 7, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hey Bradderz, If our final resolution offer's been rejected and we've provided you with a letter of deadlock, this will include information on raising this with CICAS. They're an independent company who will work with yourself and us to find a suitable resolution to your complaint. I'm sorry your issues reached this point, as I'm sure we'd be able to work this out with you. But once a complaint's been escalated to the level you've advised, we're unable to intervene here. If there's anything else we can help with though, don't hesitate to get in touch.
Thanks, The Vodafone Social Media Team
Brilliant customer service from Dan and…
Brilliant customer service from Dan and Abi at the Darlington store.
Outstanding experience.
June 12, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Charlotte, we love to see that the team in the Darlington store made such a good impression on you.
Thanks again, The Vodafone Social Media Team
Reply from Vodafone UK - Darlington
Thanks for your fab feedback.
All the best,
The Vodafone Social Media Team
Dan Pearson really helpful with me and…
Dan Pearson really helpful with me and my partner thank you for all your helpful today great service
May 1, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Carole,
Thank you for your review. It's always great to hear positive feedback. I'll be sure to pass this over to Dan. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Fantastic service great time spent…Karen Armstrong
Fantastic service great time spent sorting and explained all to myself would highly recommend Jay Robinson
May 1, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Karen,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Great service
Great service from a friendly, helpful guy. We were provided with great support and got a much better deal than we had been quoted. Thank you
April 16, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Helen,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
GREAT STAFF WHO WERE WARM TO TALK TO
GREAT STAFF WHO WERE WARM TO TALK TO.
THE PROCESS OF GETTING THE NEW PHONE FOR MY DAUGHTER WAS A GREAT EXPERIENCE .
April 16, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Julie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Fantastic service and very helpful with…
Fantastic service and very helpful with an awkward problem on the contract
April 14, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Ben, thank you for your review. I'm glad to hear we could fix your issue. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Very efficient and friendly,Joseph…
Very efficient and friendly,Joseph explained everything
April 3, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hey Jenny. It's always nice to read such lovely feedback. If you spoke to Joseph in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
Upgrade
Good service from Abbie. She put up with my annoying wit/sarcasm very well !!
April 2, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Kevin,
Thanks for this feedback about the good service you have received from Abbie.
Thanks again,
Vodafone Social Media team
Great customer service
Great customer service. Really helped sort my upgrades out
April 1, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Michelle,
It's great to hear you have had this service in our Darlington store when upgrading. Thanks for sharing.
All the best,
Vodafone Social Media team
Absolutely first rate customer services…
Absolutely first rate customer services from James. Highly recommend!!!
April 1, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Stuart, Thank you for your feedback for James. If you visited a store when you spoke to him, let us know which store and we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team
Spoke to JJ in the Darlington store
Spoke to JJ in the Darlington store. He helped myself and my husband sort various problems. Loving his work! Thank you 😊
April 1, 2023
Unprompted review
Reply from Vodafone UK - Darlington
Hi Allison,
It's always nice to read such lovely feedback. I'm glad that JJ was able to assist you at your recent store visit.
Thanks again,
Vodafone Social Media Team
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