Vodafone UK - Darlington Reviews 

169
TrustScore 5 out of 5

4.8

9-10 Prebend Road, DL1 1NT Darlington, GB


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Rated 5 out of 5 stars

Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more

Company replied

Rated 5 out of 5 stars

Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her

Company replied

Rated 3 out of 5 stars

Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more

Company replied

Rated 5 out of 5 stars

I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more

Company replied


Company details


Contact info

  • 9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

169 reviews

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4.8

All reviews

(169)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

JJ was super helpful.

April 1, 2023
Unprompted review
Vodafone UK - Darlington logo

Reply from Vodafone UK - Darlington

Hi Lian,

If you spoke to JJ in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

great service

Very good service from Abby who works for Vodafone

April 1, 2023
Unprompted review
Vodafone UK - Darlington logo

Reply from Vodafone UK - Darlington

Hi Anthony, Thank you for your support and feedback for Abby. If you recently visited a store, please let us know which store this was and we'd be happy to feed this back to her directly.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely customer service by James

Lovely customer service by James, thank you for all your help!

April 1, 2023
Unprompted review
Vodafone UK - Darlington logo

Reply from Vodafone UK - Darlington

Hi Amy,

Thank you for the support and feedback. If you spoke to James in one of our stores, please let us know the name of the store and we'd be happy to feed this back to them directly.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, polite, quick and easy.

April 1, 2023
Unprompted review
Vodafone UK - Darlington logo

Reply from Vodafone UK - Darlington

Hi Allan,

Thank you for your support and feedback. If you recently visited a store, please let us know the name of the store and we'd be happy to feed this back to them directly.

Thanks again,
Vodafone Social Media Team

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