Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
9-10 Prebend Road, DL1 1NT Darlington, GB
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Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... See more
Company replied
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
Company replied
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... See more
Company replied
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... See more
Company replied
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9-10 Prebend Road, DL1 1NT, Darlington, United Kingdom
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Reply from Vodafone UK - Darlington
Lovely customer service by James, thank you for all your help!

Reply from Vodafone UK - Darlington

Reply from Vodafone UK - Darlington
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