Had a amazing lady called cleo help me from start to finish i going a sim only contract . Fabulous customer service. Grateful to all the voda phone team . Thank you .
Company replied
Location
Switch location84-90 Buchanan Street, G1 3HA Glasgow, GB
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See what reviewers are saying
Popped into Buchanan Street as I was having issues with my personal hotspot speaking to my laptop. I spoke to a gentleman called David and his knowledge was excellent and by changing the password re... See more
Company replied
Dan found me an excellent broadband + SIM deal, and as an existing broadband only customer, I was treated so professionally and politely. I wasn't taken for granted as an existing customer,... See more
Company replied
Michael was absolutely brilliant from start to finish. He helped me set up Vodafone accounts for my entire family and made what could have been a complicated process feel simple and stress-free. He... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Glasgow Buchanan St
Written by the company
Contact info
84-90 Buchanan Street, G1 3HA, Glasgow, United Kingdom
4.9
Excellent
181 reviews
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New phone
Went in for an insurance claim on my device and Dan opened up my account and could see I didn't have anything but came up with an amazing upgrade offer for me and I just couldn't say no at all. Cheers Dan
July 16, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Jim,
We really appreciate you taking the time to share this 5 star feedback with us.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Brilliant staff
The staff member who dealt with - Altea -was so *very* helpful! It was hugely appreciated 👏
July 4, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Caroline,
Thanks for your review and your lovely words for Altea! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Could only give one star because I…
Could only give one star because I can't give zero stars, my mother cancelled her contract with Vodafone because of terrible contract and customer service with Vodafone after 20yrs of being a customer. She received a message from Vodafone stating they were sad to see her go & passed on a PAC code to take to her new provider to retain her phone number. The next day she received another message welcoming her to her new air time plan!!! What do you people not get here ...the contract got cancelled & direct debits got cancelled.
June 11, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Amanda,
This is disappointing to hear and I can understand your concern. We'd like to take a look at the account, to make sure it hasn't been renewed. If your mum is the account holder, please can she message us on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
If she doesn't use Social Media, then please call us when you're together on 191 free from a Vodafone mobile or 03333 040 191 from a different phone.
All the best,
Vodafone Social Media team
So happy with my new deal I got
So happy with my new deal I got, absolutely amazing service, thank you so much!!
June 3, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Jade,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Oisin was a star
Oisin served me and was an absolute delight. True professional catered to all my needs and is a testament to his managers and the company.
June 1, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hi Evan,
Thanks for taking the time to review and sharing this feedback for Altea.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service was excellent.Amara was really…
Service was excellent.Amara was really helpful.Booked my phone in for repair.She was also so kind to explain everything to an old guy and get me a discount on plan.A credit to Vodafone.
May 6, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hey Con,
We love to hear it! Thanks for taking the time to share this 5 star review with us. If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - vodafone.uk/3lCYUxW or X - vodafone.uk/3LXh2xl
Thanks,
The Vodafone Social Media Team
Becca was great
Becca was great, very friendly and helpful she should be promoted asap
May 4, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hey there,
Thank you for your feedback! We're so happy you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Recommending Vodafone Buchanan Street
I had problems setting up my new phone and transferring data, I had to have assistance as I'm not tech aware. A young lady called Niamh in store was fantastic she took time to set things up and sort out a couple of problems for me. I was very impressed by her friendly, helpful attitude. Definitely will stick to Vodafone in the future.
April 30, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Fiona. Thank you for your review for Niamh. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service in shop
April 26, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
terrible customer service
Absolutely disgusted in the way my mother and law has been treated- took a new phone off them - turned out it was reconditioned she was never told - 3 times she reported it not working went to apple and there is a list of faults. was told she has 30 days to return - went in today and wouldn't take it back saying you only have 14 days to return - why did the manager not say on Saturday. Instead of saying 30 days. and the Expect an old woman to pay £34 a month for a phone that dose not work!!!!!!!!!!!!
The phone stopped working after 2 days - and she informed vodafone of this and was in the shop 3 times 3rd time told the manager she didnt want the phone and she had to delete her stuff off it and we could return it this week - all she wants is sim only deal £15 - the fact this has been reported well within the 14 days and if all phones are checked why has this one not ?? as i have the diagnostic report from Apple with a full list of faults. and was told by the shop manager that vodafone can not check Apple products?
All we want is to return the phone and change to a sim only deal!!!!!
April 13, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Craig. It's disappointing to see your review. We completely understand how alarming it must have been for your mother-in-law to be advised of this. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
In regards to the refurbished device, we can assure you that if purchased directly with Vodafone, it wouldn't have been sold with a list of faults. Many of the refurbished phones that we sell are unused - they’ve been bought brand new and returned to us within 14 days because the original buyer changed their mind.
All our refurbished phones are fully functional and in great condition. They've been through a 32-point health-check covering battery, touchscreen, camera and more.
You can rest assured that we'll cover the device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us and you'll get battery health checks and replacements for up to three years, thanks to our Lifetime Service Promise https://vodafone.uk/3kVxE8Q
Vodafone Social Media Team
Lauren Incredible!
Went in to the Glasgow Vodafone store on Friday 5th April 2024, wasn't sure what I was looking for though due an upgrade and was just looking for ideas... Within moments Lauren approached and made me feel at ease, offered help and had fantastic product knowledge. That lead me to make an informed decision then and there. Upgraded my phone with a good package and left happy. Lauren is an asset to the company!
April 5, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
customer service is outstanding
customer service is outstanding. the team in the buchanan street shop are amazing
March 8, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Patrick,
Thanks for reviewing and sharing your feedback. This is great to hear.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Glasgow Buchanan St
Hi Julie,
Thanks for your review and feedback, we appreciate it.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Buchanan street team are fantastic
Buchanan street team are fantastic
February 23, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Valerie,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
I went this store to get a new sim card…
I went this store to get a new sim card replacement ,I was told that it is not possible to receive a new SIM card.I was left without network connection for four days,for peace of mind choose EE.Avoid this store.I contacted vodafone and filed a complaint and when I back to home I called vodafone and terminated the contract,also the employee acted impertinently.
Store details:84-90 Buchanan St, Glasgow G1 3HA.
And beware, there are racists working in this store, avoid this store if you are not Scottish or English. For peace of mind, I recommend EE mobile network and their stores.
February 16, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Speedy,
I'm disappointed to hear the experience you've had in store. I'd like my team to investigate the points you've raised internally. Please send us a message on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK - When you do this, please advise you've been asked to get in touch from here.
All the best,
Vodafone Social Media team
Becca was so helpful and friendly
Becca was so helpful and friendly! Brilliant customer service!! Great experience
February 16, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Megan. Thank you for your review for Becca. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Becca is Efficient and knowledgeable
Becca is Efficient and knowledgeable
SP
February 9, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Sandra, It's great to see Becca was so helpful.
Thanks, The Vodafone Social Media Team
Stealing personal data
The company would trick you into providing your personal data, they would waste your time and promise anything, and sign you up for their “service” despite not being able to provide proper service in a timely manner. They violate the legislation and have absolutely appalling practices in place. They also wouldn’t allow to complain on their website if you are not an existing customer but you can always complain to the ombudsman in charge or take legal action
January 21, 2024
Unprompted review
Reply from Vodafone UK - Glasgow Buchanan St
Hi Daria,
It's disappointing to hear that you've been left feeling this way as it's certainly not the experience we ever want our customers to have.
If there is anything at all that you need help with, or would like us to look into further; including raising and resolving any complaints you have, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY'
Thanks again,
Vodafone Social Media Team
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