Vodafone UK - Gosport Reviews 

157
TrustScore 5 out of 5

4.9

94 High Street, PO12 1DS Gosport, GB


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Rated 4 out of 5 stars

Good phone reception what I was not getting when with 02 as my phone kept cutting out, going robotic and putting calls straight to my voicemail and the phone not ringing so I got on line after googlin... See more

Company replied

Rated 5 out of 5 stars

We were passing on our way back to catch the ferry and go home to Southsea. On our list of things to do was go to the portmouth Vodafone. Honestly we are so grateful we came i to your store the help a... See more

Company replied

Rated 5 out of 5 stars

Brilliant Carl as he help me as was totally confused regarding package- he was so reassuring, I left the branch feeling relieved but also very happy and relaxed with the service I received from him S... See more

Company replied

Rated 5 out of 5 stars

Went into shop with my father in laws phone which hed managed to lock himself out of it Fran and Nick were both so helpful in factory resetting it. When I asked how much they refused payment they even... See more

Company replied


Company details


Contact info

  • 94 High Street, PO12 1DS, Gosport, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

157 reviews

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4.9

All reviews

(157)

39,970 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an issue and had exceptional help…

Had an issue and had exceptional help from Lonnie in the Gosport store. Fixed the issue and helped to sort out a better plan for me as I was using all my data before the end of the month.

October 11, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Alison,

This is a lovely review for Lonnie. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Nick was incredibly helpful

Nick was incredibly helpful in store, helped me choose the best upgrade option for my phone and transferred all my stuff

October 11, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Margaret,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good!!!

October 9, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Dumitru,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick

Very professional and helpful

October 5, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Diane,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good experience

Very good experience, Nick wow very helpful

October 1, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick was 100% excellent

Nick was 100% excellent. His advice was straightforward and made everything easy to understand. He sorted a cheaper monthly payment and advised on how to change my broadband when I move house

September 27, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Rose,

We're pleased to hear about your recent experience, and how Nick has been able to help. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service at Gosport Store

I visited the Gosport Vodafone store earlier this week and received excellent service from Nick. He was welcoming, patient, professional and highly knowledgeable, answering my numerous questions and proffering suggestions to help me make the right choice. I had put off changing my phone for long after it was due for an upgrade as I was concerned about losing any contacts, photos, apps etc. However, I need not have had any concerns as Nick made the transition between phones a totally seamless experience. He is a great asset to the Vodafone team and based on his service, I would have no hesitation in recommending Vodafone to my family, friends and colleagues.

September 7, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Susan,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick was extremely patient &took a lot…

Nick was extremely patient &took a lot of care to advise me of the options available. I will certainly return when my current contract runs out. Thank you Nick

September 6, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi, Marilyn. We're so pleased to see the Nick service provided - it's what we aim for! Thanks for taking the time to let us know,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding customer service by Lonnie

Your colleague Lonnie served me for an upgrade and the customer service he provided was outstanding. The upgrade deal was exactly what I was looking for. He was very accommodating and responsive to all my questions. He went above and beyond to help me find what I was looking for. I was very impressed with the quality of service provided.

August 15, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Aisha,

This is an amazing review for Lonnie. Thanks for taking your time to share this experience.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

very good service

Received very good, helpful service. Nick was very good and really helped me out. Would recommend to anybody

August 9, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Mr Bate,

Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Really helpful

Really helpful, patient staff. Nick dealt with my order in store and was able to get me sorted very quickly and painlessly

August 3, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Geraldine,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Better than frank ;)

Better than frank ;) - cheers for all your help Nick, he’s just as good or better, made life easy 5*

August 2, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Nick,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lonnie was very friendly and helpful…

Lonnie was very friendly and helpful with everything we needed, great member of staff!!! :)

July 30, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Jazmine,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and very welcoming answered all…

Helpful and very welcoming answered all our questions.

July 30, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Dexter,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick has been really helpful

Nick has been really helpful with getting my new phone sorted today, thank you!

July 19, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Doreen. Thank you for your review for Nick. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hello

Hello . I consider Francesco for vodafone like Salah for Liverpool . Ronaldo for Real Madrid and Messi for Barcelona ! Thanks Francesco !!!

July 15, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kai and Nick really helped me out

Kai and Nick really helped me out in store with transfering from my old phone to my new one

July 12, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Malcolm. Thank you for your review for both Kai and Nick. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick was Super helpful…

Nick from Vodaphone was very helpful friendly and efficient..
helped with tech issues and phone knowledge!

July 9, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi Suzie. Thank you for your review for Nick. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nick was extremely helpful

June 28, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hey Chris,

Thanks for the feedback and support for Nick, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, kept me very informed, cheers Nick

June 14, 2023
Unprompted review
Vodafone UK - Gosport logo

Reply from Vodafone UK - Gosport

Hi MR SMEES,

This is lovely feedback for Nick. Thanks for taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

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