Vodafone UK - Lewes Reviews 

133
TrustScore 5 out of 5

4.9

3 High Street, BN7 2AD Lewes, GB


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Rated 5 out of 5 stars

Having had many sessions with Taylor in the Lewes branch, I cannot praise his efficiency, professionalism, patience and good humour highly enough. His knowledge, delivered in highly understandable lan... See more

Company replied

Rated 5 out of 5 stars

Having switched my broadband to Vodafone i was having experiencing technical problems and went into the Vodafone shop in Lewes East Sussex. I found the staff friendly and welcoming. George (shop mana... See more

Company replied

Rated 4 out of 5 stars

Taylor is a very friendly and helpful individual , nothing is too much trouble and he goes out of his way to find and explain all of the options available, Taylor should run training sessions on how t... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Taylor today He is amazingly Polite, kind, and very helpful. It’s always an enjoyable experience to buy a new phone as Taylor is so caring and sets everything up for... See more

Company replied


Company details


Contact info

  • 3 High Street, BN7 2AD, Lewes, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

133 reviews

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4.9

All reviews

(133)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy Contract Set Up

Rik, at the Vodaphone Lewes branch, made my experience great. I was worried how hard it would be to sort out my problem, but as it turned out, he fixed my problem with ease and even gave us a bit of banter. I came out with a new phone and new contract.

February 14, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Nick,

Thanks for your feedback! We're really happy to hear you had a positive experience with Rik and walked away with a great deal! Enjoy your new phone.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Came back to atore to specifically see…

Came back to store to specifically to see Taylor as he is a brilliant and helpful young store manager

January 27, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Marlou,

It's great to hear your feedback for Taylor. Thank you for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful man called Rikki helped me and my mum purchase her new I phone. Explained everything as my mum is used to I phone. Purchased a new I phone as her is so old.
Makes everyone welcome. Nice friendly store

January 20, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Rebecca,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, patience and efficient service by Taylor thank you

January 5, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi. Thank you for your review for Taylor. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor has helped my husband and I…

Taylor has helped my husband and I beyond our expectations .
Very pleased we came into the store today.
A very enjoyable experience.

January 4, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Sarah,

Thanks for your 5-star review and kind words for Taylor.

We're here to help if you need anything in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent service

Excellent service, Taylor took us through all the forms etc.
couldn’t praise him enough.

January 4, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Consumer,

This is lovely feedback for Taylor. Thanks for your review.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Helpful friendly service with Taylor

Helpful friendly service with Taylor. Very thorough and helpful.

January 3, 2024
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Stuart,

Thanks for the lovely review and fantastic support for Taylor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor was very efficient and most…

Taylor was very efficient and most helpful would recommend him to anyone coming into the store.

December 16, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor and nate very helpful tech…

Taylor and nate very helpful tech transfer

December 6, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Allison,

Thanks for letting us know what an amazing job both Taylor and Nate did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rikki

Rikki, the young man serving me, gave me a lovelyvwelcome, was courteous. Kind, efficient and most professional. I am so very grateful.

November 30, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Bryan,

This is a great review for Rikki. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Transfer excellent customer service

Good customer service taylor

November 29, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Angela,

It's great to hear about your recent experience. Thank you for your review, and feedback for Taylor

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience today

November 18, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Julian,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great team

Had an issue with my account and the team were really helpful in getting this sorted

October 28, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi there,

We're pleased to hear about your experience. Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and advice

October 26, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Thanks for the brilliant feedback, Peter! It's really appreciated. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Lucy

Brilliant service from Lucy. Just great.

October 20, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Graham,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I would like to give Taylor 100 % he…

I would like to give Taylor 100 % he was extremely professional and so helpful,. I can’t thank Taylor enough for his help

September 12, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi there,

It's great to see your kind words for Taylor. It's really appreciated!

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The employee Taylor is excellent

The employee Taylor is excellent. His product knowledge is excellent and his personal skills are top class.

September 8, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Malcolm,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Confidence in sales person

Taylor good customer service very happy

September 1, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Bella was so helpful and patient with…

Bella was so helpful and patient with me when getting my new phone! Thank you so much for your time😌

August 31, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hey Charlotte,

Great to hear Bella has be able to help you! Thanks for sharing this, and taking the time to review.

If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taylor (manager)

Taylor spent hours trying his very best to resolve quite a big issue with my phone.
He is a great manager, most helpful and lots of patience…smiley guy too!
10/10
Julia Wells

August 21, 2023
Unprompted review
Vodafone UK - Lewes logo

Reply from Vodafone UK - Lewes

Hi Julia. Thank you for your review for Taylor. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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