Vodafone UK - Lisburn Reviews 

153
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied

Rated 5 out of 5 stars

Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled orde... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience yesterday in store. The advice given was really helpful and I’m delighted. Big thank you to James and his colleague for their help!

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(153)

41,785 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rohan provided a very efficient and…

Rohan provided a very efficient and effective service to clear up an issue on my phone, visit was 100% succesful.

September 9, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Victor. Thank you for your review for Rohan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff Sophie very helpful

Great staff Sophie very helpful

August 26, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thanks for the five star feedback, Dan! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely staff and got a great deal.

Lovely staff and got a great deal.

August 15, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hello Warrender,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cheers forSophie in the lisburn store

In the lisburn store Sophie was exceptionally helpfull and secured a great deal to meet my needs

August 15, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Gillian,

We’re glad to hear you found the best deal for you when visiting Sophie in our store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Johnny was great helpfully nice guy

Johnny was great helpfully nice guy , thanks jonny for you help.

July 30, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Norman,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Costumer service in store was 10/10

Costumer service in store was 10/10. Made upgrading my phone so much easier.

June 26, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hello, Charlotte,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience upgrading your phone instore.

If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy

Quick and easy

June 1, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Charlotte,

Thanks for your feedback! We're delighted you got the assistance you needed.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dealt with Geani for a device upgrade

Dealt with Geani for a device upgrade. Explained everything simply and was extremely pleasant to deal with.

May 28, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Barry,

Thank you for your review! We're so glad you had such a positive experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. Friendly and efficient staff. Able to meet all my requirements.

May 31, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Chris,

Thanks for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpful,Geani and mark…

Staff very helpful,Geani and mark Sophie, also very explanatory,

May 18, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi John,

Thank you for reviewing and sharing this feedback for the team.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic staff were more than helpful

Fantastic staff were more than helpful

April 27, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was in this store earlier today

Was in this store earlier today. Met Sophie, a delight to chat to. Very knowledgeable. Pleasant and respectful to an OAP. She deserves more than 10 stars. Thank you Sophie.

April 18, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Rae,

Thanks for your review and your lovely words for Sophie! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

April 11, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Graham,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Phone upgrade goof service

Phone upgrade good service

March 18, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi there,

Thank you for your review and feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

10/10 service

Had a few queries today as I have recently joined Vodafone and the young lad working tonight was a fantastic help.

February 29, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Drew. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in with a service question and…

Came in with a service question and Jack was very helpful

February 29, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Morgan. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got broadband with Vodafone happy with…

Got broadband with Vodafone happy with service provided

February 28, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Samuel,

Thanks for this great review! We're so glad you're enjoying your broadband.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful member of…

Very friendly and helpful member of staff.

January 24, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Irene,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was so dead on and very laid back…

Jack was so dead on and very laid back and very helpful

January 23, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Kash,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geani was excellent!!

Geani was excellent!!
He was very friendly and helpful. His customer service was second-to-none.

January 20, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Lesley,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look