Vodafone UK - Lisburn Reviews 

153
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied

Rated 5 out of 5 stars

Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled orde... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience yesterday in store. The advice given was really helpful and I’m delighted. Big thank you to James and his colleague for their help!

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

January 20, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Gareth,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly

Very friendly, efficient and helpful

January 4, 2024
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Gemma,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan provided me with all the…

Morgan provided me with all the information I needed and was extremely helpful throughout the whole process

December 31, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Cha,

Thanks for the lovely review and fantastic support for Morgan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan made my experience at vodafone…

Morgan made my experience at vodafone exceptional, i was quite wary on switching companies but due to my amazing experience in store i wouldnt go back to any other company

December 30, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Kirsty,

Thanks for the lovely review and fantastic support for Morgan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan had great customer service and…

Morgan had great customer service and was extremely helpful and friendly.

December 30, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Cara,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, made our upgrade a very easy process.

December 16, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from a young…

Fantastic customer service from a young girl named Morgan today. Service with a smile goes a long way

December 10, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Laura. Thank you for your review for Morgan. It's always lovely to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geani was lovely and answered my…

Geani was lovely and answered my billing query regarding when my broadband bill was due to activate.

November 30, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Christine,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie was lovely in store

November 30, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Jack,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Real good service and cute advisor in…

Real good service and cute advisor in Jack

November 30, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and informative

Very good customer service

November 9, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Amanda. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Morgan was very helpful and couldn't be…

Morgan was very helpful and couldn't be any more help. Give her a pay rise lol

October 26, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Andrew,

Thanks for sharing your fabulous feedback for Morgan. If you need any help in the future, please message us via

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

My phone broke and managed to get a…

My phone broke and managed to get a phone for the same price as my sim!! Also saved money on my 2 sons sims.

October 10, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Alison, thank you so much for your lovely review! We're delighted that we able to help you and you family.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Got a broadband and saving so much…

Got an updated broadband package and was assisted by Sophie.
She was extremely helpful as I have a limited knowledge in using phones.
Her colleague was also pleasant and helpful.

October 10, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Leslie,

Thanks for your review for Sophie.

If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line.

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Wanted my spend cap changed for going…

Wanted my spend cap changed for going on holidays and staff got it sorted quickly:)

September 29, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Dylan,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie got me sorted so quick and was…

Sophie got me sorted so quick and was able to transfer everything and show me how to use my phone correctly amazing!

September 29, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Bernie,

Thanks for the lovely review and fantastic support for Sophie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff was great

Jack was amazing at getting me a good deal. A new phone and new sim :)

September 19, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Brian,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

ben was really helpful and simple to…

ben was really helpful and simple to deal with

August 25, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Julia,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and quick to sort out my issue

Helpful and quick to sort out my issue, friendly staff, good work

June 29, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Ben,

Thanks for the great feedback and support, we appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thomas is an absolute legend

Thomas was incredibly helpful explaining the best way to manage my account and that of my family. He made the experience less stressful with his professionalism and good humour. Best experience with Vodafone I’ve had in 12 years with them

June 12, 2023
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Rach,

Thank you for your review. It's always great to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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