Vodafone UK - Llanelli Reviews 

159
TrustScore 5 out of 5

4.9

Unit 4 , St Eli Shopping Centre, SA15 1SH Llanelli, GB


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Rated 5 out of 5 stars

Thank you to Joey for doing an amazing job in sorting a new contract and upgrading my phone.He explained everything well and took time to get me a fantastic deal. Many thanks and well done.

Company replied

Rated 5 out of 5 stars

Evan was very friendl, courteous and patient. He went the extra mile - I went in to put a sim card in my phone and left with a better mobile and broadband deal than my current Vodafone ones. Very help... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service provided by Zac today who managed to resolve my technical issue with help from Chris. Overall a very successful outcome,even managed to get me a good deal, so saved money to... See more

Company replied

Rated 5 out of 5 stars

Visited the store yesterday afternoon. We've been having issues getting into our account online, to be honest it was a nightmare with the "advisor" on line and over the phone. Aaron had our acco... See more

Company replied


Company details


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  • Unit 4 , St Eli Shopping Centre, SA15 1SH, Llanelli, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service by cori and annmarie…

Very good service by cori and annmarie polite very professional and easy to deal with would highly recommend

April 6, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Gary,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Up grade. Good customer service.

Good customer service.

March 16, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Ffion. Thank you for your review. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great work and great customer service

Great work and great customer service

March 16, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremedy helpful and knowledgeable…

Extremedy helpful and knowledgeable agent, friendly and patient. All questions answered and transaction completed efficiently. Highly recommended

March 7, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Seankay,

Thanks for taking your time to leave this review for our Llanelli store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Anne-Marie was helpful and…

Anne-Marie was helpful and knowledgeable in setting up my new phone plan. She also helped me to figure out how to change my broadband over from BT to Vodafone and make a monthly saving.

February 15, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Kelly,

Thank you for your review. We're so happy to hear you had such a positive experience with Anne-Marie! It's also great to hear that you've decided to join us for broadband too.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Anne Marie store manager

Anne Marie store manager , and Holly sales advisor we very helpful with my nans upgrade very patient and helpful, only marked as 4* as the computer systems are very slow.
Thanks Guys

February 12, 2024
Unprompted review
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Reply from Vodafone UK - Llanelli

Hi Demi,

This is a great review for Anne Marie and Holly. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

The customer service was amazing inside…

The customer service was amazing inside the store they weren't rushing me to anything and helped me sort everything out.

January 8, 2024
Unprompted review
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Reply from Vodafone UK - Llanelli

Hi Igor,

This is a lovely review for Pradnya. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

More than helpful

January 4, 2024
Unprompted review
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Reply from Vodafone UK - Llanelli

Hey Julie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic help

January 2, 2024
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Sag,

It's great to hear your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Top Man Dom

Dom was very helpful today. Great guy easy to speak to, made my day. Dom needs a pay rise. Thank you

December 18, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Darren,

Thank you for your review, and great feedback for Dom.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, helpful and friendly staff.

December 15, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Lucy,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very easy process in upgrading phone…

Very easy process in upgrading phone with Larissa today at the Llanelli Vodafone store . Great customer service and delighted with my purchase. Annamarie was also helpful in explain the set up process

December 15, 2023
Unprompted review
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Reply from Vodafone UK - Llanelli

Hi Victoria,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dom at Llanelli branch is a credit to…

Dom at Llanelli branch is a credit to your company. Helped me with the transfer of all details from my old phone to new. Very knowledgeable and nothing too much trouble for him. You are lucky to have him. I am a customer of over 20 years.

November 13, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Elvira,

Thanks for letting us know what an amazing job Dom did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dom was super helpful and couldn’t have…

Dom was super helpful and couldn’t have been better with dealing with me pukka

November 9, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Jacob,

Thank you for reviewing and sharing your feedback for Dom.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff at Vodafone…

Very helpful staff at Vodafone llanelli, took my needs ans consideration in when looking for a new phone. Also got a choice of colours which was amazing!

November 6, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Christine,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful gave a lot of information…

Very helpful gave a lot of information and advice.

September 26, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Gary,

Thank you for taking the time to review, and share your positive experience.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff were new phonevery helpful.

The staff were very helpful.

September 5, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Alan, It's fab to our team made such a good impression on you, and made upgrading so simple. I hope you're loving your new phone!
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are lovely and have Brilliant…

Staff are lovely and have Brilliant customer service.

August 18, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey Cambell,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Korey was very helpful and done the job…

Korey was very helpful and done the job quickly

August 18, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hey there,

Thanks for letting us know what an amazing job Korey did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent help

August 17, 2023
Unprompted review
Vodafone UK - Llanelli logo

Reply from Vodafone UK - Llanelli

Hi Mari. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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