Vodafone UK - Maidenhead Reviews 

189
TrustScore 5 out of 5

4.9

Queens Walk , 55 High Street, SL6 1JT Maidenhead, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The most helpful, patient, polite and kind phone store and retail outlet staff that I have ever come across. Nothing was too much for them. I’d had my phone stolen and with that being the only Apple d... See more

Company replied

Rated 5 out of 5 stars

Just been to the store. Welcomed by two gents named (Malik) & (Talha) who had helped me with my new contract and (blocked) my old number due to my phone being stolen. Very comprehensive and caring in... See more

Company replied

Rated 5 out of 5 stars

Hamza and Sourav helped us with everything at Thier Vodafone store, had some issues that they walked us thought and provided an amazing customer experience. I wish all interactions with staff at store... See more

Company replied

Rated 5 out of 5 stars

I was looked after by Saurav and he managed to find me a great contract. Iv been a loyal customer of Three mobile for years, however after a recent issue I decided to pop into the Vodafone store to se... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Maidenhead

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Queens Walk , 55 High Street, SL6 1JT, Maidenhead, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(189)

42,075 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, helped me very well with my enquiries will definitely be returning!!

December 1, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Smaya was very helpful

Smaya was very helpful, friendly and amazing

Thank you again.

December 19, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hey Shady,

Thanks for reviewing and sharing this feedback for Smaya.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and great sales assistant…

Great service and great sales assistant Samya

December 19, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hey Matt,

Thanks for reviewing and sharing your feedback for Samya.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Saurav was excellent

Saurav was excellent and couldn’t have done more for us when buying two phones and new plans. He was very knowledgeable on multiple phones and tailored a plan best suited to us. He went above and beyond, and all the employees in the shop were extremely friendly

November 24, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Sophie,

Thank you for reviewing and sharing your recent experience and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Honest, friendly assistance

Friendly, polite, helpful staff, helped me to choose a phone for my son, on the best deal for me.

November 24, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Katriona,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

This young lady was very pleasant and…

This young lady was very pleasant and helpful
Good customer manner
K Emerton

November 24, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Katarzyna,

It's great to hear your recent experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing staff

I visited the Vodafone store in Maidenhead today and want to say what an asset Saurav is to the team!
He was very helpful and his knowledge was invaluable.

Really impressed :)

November 24, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Denise,

It's great to hear about your recent experience and feedback for Saurav. Thanks for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I have received great service from…

I have received great service from Faisal the store manager and his colleagues over the experience of getting a new fone.

November 22, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Kathleen,

This is lovely feedback for Faisal and our colleagues in the Maidenhead store. Thanks for taking your time to share.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Saurav and Faisel both managers helped…

Saurav and Faisel both managers helped me find a great plan that covered all my needs they explained how to set everything up and really went above and beyond to make sure I was fully satisfied.

November 17, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Hamza,

This is a lovely review for Saurav and Faisel. I’m glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Great team

Great team, always solve any problems/questions I have straight away.

November 15, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Matt,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hamza and Faisal were great

Hamza and Faisal were great; they helped me with everything I needed.

November 1, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hey Nigel,

Thanks for the lovely review and fantastic support for both Hamza and Faisal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saurav was extremely friendly and…

Saurav was extremely friendly and helpful. He got me and my family the best deal possible. Please pass these good words on to him.
Thanks

October 10, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Pav,

It's great to see your kind words for Suarav. We really appreciate your feedback.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service is good. Sensible

Customer service is good. But not satisfied with my credit as I got only 1 sim where I wanted 2

October 19, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Ishan,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Samia is a star

Samia was so helpful, knowledgeable and made sure we had the right product at the right price. She was cheerful and very positive with great customer service skills.
She is a credit to her store and the company.

October 14, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hey Badreddine,

Thanks for the lovely review and fantastic support for Samia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely pleasant

Extremely pleasant, professional and knowledgeable

September 13, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hey Sue,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had great service from saurav

Had great service from saurav. He was a great help!

September 11, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Tanya,

Thanks for the great feedback for Saurav - it's really appreciated.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Saurav was very helpful and provided excellent service

September 11, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Connor,

It's great to see your kind words for Saurav. We really appreciate your feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. I was really confused as there are so many products on the market. These guys are really knowledgeable and so pleasant to deal with. I was very happy with the service and I would highly recommend them.

September 1, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thursday Vodaphone meeting with Shahid

I saw Shahid early yesterday and was impressed by his patience in dealing with a confused pensioner. He solved my self inflicted problem, produced the solution and sent me on my way with a working phone.

August 24, 2023
Unprompted review
Vodafone UK - Maidenhead logo

Reply from Vodafone UK - Maidenhead

Hi Ann. Thank you for your review for Shahid. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look