Jen and Connor helped my mum today, with her haveing a bad experience in another phone shop, Connor helped my mum feel validated of her experience, we were both so stressed. And both Je... See more
Company replied
Location
Switch locationU12 Sanderson Arcade, NE61 1NS Morpeth, GB
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See what reviewers are saying
Special shout out to Connor at the Morpeth store. Amazing customer service he is a credit to the company, I had to return the next day with ID ( my own fault) and new deal was fully set up and complet... See more
Company replied
Conor Hartley was exceptionally helpful and efficient. He fixed malware issue with our phone and also convinced us to take out a new tablet and SIM purchase and contract. Very impressive indeed.
Company replied
Very helpful
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Morpeth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
4.9
Excellent
140 reviews
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Went into the Morpeth store to upgrade…
Went into the Morpeth store to upgrade my phone as I'd broken mine, spoke to a guy called Connor who was very helpful
March 6, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Julie,
Thanks for your review for and kind words for Connor. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I went into the shop to get a new phone…
I went into the shop to get a new phone and was served by a nice man called Connor who took the time to understand what I was looking and I never felt pressured into taking something I didn't need
February 25, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Fiona,
Thank you for reviewing. It's great to hear about your recent experience, and feedback for Connor.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jas has provided extremely professional…
Jas has provided extremely professional and friendly service.
February 22, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Barry,
Thanks for taking the time to review and share this great feedback for Jas.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alexia was superb at sorting out my…
Alexia was superb at sorting out my login...great customer service...Vodafone should be proud
February 6, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Maria,
Thank you for taking the time to leave us a review, and share this great feedback for Alexia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wonderful staff
The staff (Connor) very helpful and patient with a confused customer with no IT knowledge. Well done, please ensure you look after him and encourage others to work in this way. A credit to your organisation.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey,
This is wonderful support for Connor! Thank you for leaving this review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Alexia was wonderfully patient in…
Alexia was wonderfully patient in dealing with my problem. I always use this branch because all the staff are excellent. Would recommend.
February 2, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Judith,
Thanks for the lovely review and fantastic support for Alexia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service
Stephen, Megan and all staff were really helpful, knowledgeable and friendly when I had to sort out a pay as you go phone for my 92 year old mother.
Very patient.
January 15, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Christina. Thank you for your review. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Connor answered a variety of questions…
Connor answered a variety of questions about our landline and my mobile phone contract. He was very helpful and knowledgeable and saved me money on my bills for the next 6 months.
January 11, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Linda,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Upgrade phone and reduce bill
Spoke to a really helpful guy named Connor to took his time to get us the best deals and save us a lot of money
January 4, 2024
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Michael,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Connor Hartley
I decided to change service provider and a relative recommended going to Vodafone in Morpeth. She said there's a great guy there called Connor who's very helpful and friendly.
He was extremely helpful and knowledgeable. Transferred everything across to my new iPhone 15 and showed me what was different to my old iPhone 7.
I also signed up to Broadband with you as I'm moving into a new house soon.
Conner explained everything to me and offered a discount as a package.
I work in Morpeth and he said to pop in anytime if I have any issues.
I'm so happy with my new phone.
What an asset he is to Vodafone and nothing was a problem to him.
December 27, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Kevin,
This is such an amazing review for Prajeet. Thanks for sharing your kind words and feedback.
If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.
Thanks again,
Vodafone Social Media team
Easy and stress-free experience
Super experience at the Morpeth store served by Connor who made everything incredibly simple and stress-free. Possibly the easiest experience I have had anywhere when it comes to swapping providers. Would 100% recommend!
December 27, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Rebecca,
Thanks for your review, and great feedback for Connor.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James who dealt with my issue was…
James who dealt with my issue was friendly and very helpful.
December 16, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Tem,
Thanks for your review, and great feedback for James.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Morpeth
Hi Pamela,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful
December 2, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Sienna,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Rory was very helpful when I purchased…
Rory was very helpful when I purchased my new phone. He went above and beyond to assist me.
December 9, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Liz,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Just brilliant.....again
Just brilliant.
What is particularly impressive is that they are not only efficient and full of knowledge when purchasing but are quick to resolve any issues if they do arise.
For me, good after sales, especially when there is a hiccup, shows the true value and culture and these guys were brilliant.
December 6, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Michelle,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I'm new with vodafone and James has…
I'm new with vodafone and James has been very helpful with helping me get the perfect phone for my needs.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Joanne,
This is a lovely review for James. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good support
Very good support. Helpful advice. Not rushed. Tried to address a problem with my dongle and provided advice on an alternative. Pleasant courteous service by James.
November 28, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi David. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely delighted with the service…
Absolutely delighted with the service and information given by Connor, a very pleasant, helpful young gentleman in the Morpeth shop. It would be an absolute bonus to have more like him in a face to face environment, thank you Connor, you were a star
November 25, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Malcolm,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant
The staff member took a genuine interest in my issues and took the time to sort out my problems.
November 17, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Michael,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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