When I upgraded my phone, Alexia was very helpful throughout the whole process. She is a credit to the company. I had to return to the shop to resolve an issue not of my making. Connor actively lis... See more
Company replied
Location
Switch locationU12 Sanderson Arcade, NE61 1NS Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into morpeth store and Jason did an almost impossible job, one which had me in a dizzy, but he was amazing and got us sorted straight away, would definitely recommend
Company replied
We were served by a young girl called, Tonicha. She really knew her job, everything we asked, she explained and answered in a clear and easy manner. We only went in to change our phones from 3 to Vo... See more
Company replied
Very helpful
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Morpeth
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
4.9
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James who dealt with my issue was…
James who dealt with my issue was friendly and very helpful.
December 16, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Tem,
Thanks for your review, and great feedback for James.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Morpeth
Hi Pamela,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful
December 2, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Sienna,
Thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Rory was very helpful when I purchased…
Rory was very helpful when I purchased my new phone. He went above and beyond to assist me.
December 9, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Liz,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Just brilliant.....again
Just brilliant.
What is particularly impressive is that they are not only efficient and full of knowledge when purchasing but are quick to resolve any issues if they do arise.
For me, good after sales, especially when there is a hiccup, shows the true value and culture and these guys were brilliant.
December 6, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Michelle,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I'm new with vodafone and James has…
I'm new with vodafone and James has been very helpful with helping me get the perfect phone for my needs.
November 15, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Joanne,
This is a lovely review for James. I’m glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good support
Very good support. Helpful advice. Not rushed. Tried to address a problem with my dongle and provided advice on an alternative. Pleasant courteous service by James.
November 28, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi David. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely delighted with the service…
Absolutely delighted with the service and information given by Connor, a very pleasant, helpful young gentleman in the Morpeth shop. It would be an absolute bonus to have more like him in a face to face environment, thank you Connor, you were a star
November 25, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Malcolm,
Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant
The staff member took a genuine interest in my issues and took the time to sort out my problems.
November 17, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Michael,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Had fantastic service from Connor…
Had fantastic service from Connor Hartley at morpeth vodaphone store whilst buying a new tablet
Friendly
Efficient and pleasant guy credit to your store
November 1, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hey Jackie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best service from…
Very helpful advice and service from Conner! He is so helpful getting my old phone number back and load everything up.
October 30, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Ebrencia,
It's great to hear about your recent experience. Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really great service
Really great service, especially by Connor, staff are really friendly, great people
October 30, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Isabelle,
It's great to hear your feedback, thanks for reviewing,
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Connor and Tonicha were both fantastic…
Connor and Tonicha were both fantastic and very patient with an old dinosaur.Thank you Vodaphone Morpeth.
October 17, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi derek,
Thanks for sharing this review for Connor and Tonicha.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Rory did a great job
October 7, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Tanicha's amazing customer service!!
Tanicha was extremely helpful, efficient, and friendly. I have had a few visits to Vodafone stores for the same issue and I have never had the amazing service I have had today! Tanicha is a tremendous asset to Vodafone Morpeth and the company as a whole with her knowledge, customer service, and patience.
October 4, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi customer,
This is lovely feedback for Tanicha. Thanks for your kind words and taking your time to share the experience
We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone Morpeth is the best.
Rory in Morpeth shop was brilliant. Very patient and explained everything to me. Very impressed with the service.
September 16, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Susan,
This is great to hear! Thank you for taking the time to review. We're pleased to know Rory was able to provide a great experience when visiting our store.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
My experience was great because Tonicha…
My experience was great because Tonicha was very helpful and fast at processing my order
September 8, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi there,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Morpeth
Hey Janice,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Tonicha was great
Tonicha was great. She was really patient with us explaining all of our options and answering all of our questions and really couldn’t of been more helpful
August 30, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Excellent customer services
Excellent customer service in a very busy shopping centre.
August 30, 2023
Unprompted review
Reply from Vodafone UK - Morpeth
Hi Matty,
Thanks for taking the time to leave such a positive review. We're glad to hear you had a positive experience, and our team was able to provide you with excellent customer service.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.