Jen and Connor helped my mum today, with her haveing a bad experience in another phone shop, Connor helped my mum feel validated of her experience, we were both so stressed. And both Je... See more
Company replied
U12 Sanderson Arcade, NE61 1NS Morpeth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jen and Connor helped my mum today, with her haveing a bad experience in another phone shop, Connor helped my mum feel validated of her experience, we were both so stressed. And both Je... See more
Company replied
Special shout out to Connor at the Morpeth store. Amazing customer service he is a credit to the company, I had to return the next day with ID ( my own fault) and new deal was fully set up and complet... See more
Company replied
Conor Hartley was exceptionally helpful and efficient. He fixed malware issue with our phone and also convinced us to take out a new tablet and SIM purchase and contract. Very impressive indeed.
Company replied
Very helpful
Company replied
Written by the company
U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service megan was fantastic she knew her stuff after we were having problems to get rid of EE bloker but she done it keep up the great work megan

Reply from Vodafone UK - Morpeth
Tonicha was very helpful with everything! Thank you

Reply from Vodafone UK - Morpeth
Extremely helpful wouldn't of managed with tonichas help! Would of stayed with bt if she didn't help

Reply from Vodafone UK - Morpeth
We were served by a young girl called, Tonicha.
She really knew her job, everything we asked, she explained and answered in a clear and easy manner.
We only went in to change our phones from 3 to Vodafone and ending up taking the full package, including broadband and our telephone calls on the landline. It was a friendly and pleasant experience which we would recommend to anyone concerned.

Reply from Vodafone UK - Morpeth
Vodafone Morpeth staff, Allirra and Connor were very helpful helping me sort my mobile phone out. I am 73 year old who has not much technology nohow but these 2 members off staff were excellent ar helping me.

Reply from Vodafone UK - Morpeth
Really helpful and informative staff. Rory was especially helpful when choosing my new phone. Highly recommend.

Reply from Vodafone UK - Morpeth
Popped in a couple of weeks ago just to ask for some advice regarding my tariff. Rory the manager was very helpful, I left with a far better deal than I was expecting, and a brand new phone! All the staff seemed very friendly and helpful. Thank you Rory, for all of your help, see you when I'm due my next upgrade!

Reply from Vodafone UK - Morpeth
Great customer service and staff were amazing.

Reply from Vodafone UK - Morpeth
I was greated by Tonicha who was happy to arrange an upgrade for me. She was able to advice me with the best plan and model of phone for my needs.
Excellent customer service and a friendly atmosphere with in the store

Reply from Vodafone UK - Morpeth
Great service from Connor - thank you for your help, advice and patience.

Reply from Vodafone UK - Morpeth
Great service at the Morpeth store by the team. Got a Great deal on my Google pixel phone and they were happy to help set it up. Will definitely be back for an upgrade when it's due.

Reply from Vodafone UK - Morpeth
I recently switched from O2 to Vodafone and visited the Vodafone store in Morpeth - on arrival I was greeted by member of staff and they promptly asked me how they could help today - from this point on the whole experience was great. The staff were attentive and very helpful, explaining things when I didn’t understand. Rory the store manager was exceptionally great, he made sure I got exactly what I needed for my new contract and he was very professional and polite. Since having my contract for a few weeks now I have had no issues - however Rory said I could call in if I have any problems. Fantastic customer service and I’m noticing the signal for Vodafone has been great in Morpeth and surrounding areas. Thank you!

Reply from Vodafone UK - Morpeth
Connor was patient and calm. Although the help required took a long time, Connor gave me all the time I needed. Connor knew what he was doing and I had confidence in him.

Reply from Vodafone UK - Morpeth
I recently signed up to home broadband in the Morpeth store. After looking around and speaking to various providers I finally found what I was looking for. The staff were super friendly and made me feel welcome even the ones not serving me. I sat down with Connor who talked me through the packages available to me and the process of it being set up.
Extremely happy with the service and product. Thank you so much to Connor and all the staff in Morpeth.

Reply from Vodafone UK - Morpeth
I went in to the vodafone shop in Morpeth and was greeted by Connor. I was looking for a new samsung. He listened attentively to what i was after. He showed me a few different options selling the features very well. He explained the different plans available and which one would suit my needs best. I will definitely come back again if I need anything.

Reply from Vodafone UK - Morpeth
I was looking for a new phone and contract having always been an android user with o2. I was given such amazing service by Connor who really was so helpful and gave me his time to help me find the best phone and deal for me even convinced me to make the leap to iPhone and don’t regret it at all. Will definitely be back to see Connor when my kids and I need new phones and contracts in the future! Thanks.

Reply from Vodafone UK - Morpeth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.