Vodafone UK - Morpeth Reviews 

140
•
TrustScore 5 out of 5

4.9

U12 Sanderson Arcade, NE61 1NS Morpeth, GB

•

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Rated 5 out of 5 stars

Jen and Connor helped my mum today, with her haveing a bad experience in another phone shop, Connor helped my mum feel validated of her experience, we were both so stressed. And both Je... See more

Company replied

Rated 5 out of 5 stars

Special shout out to Connor at the Morpeth store. Amazing customer service he is a credit to the company, I had to return the next day with ID ( my own fault) and new deal was fully set up and complet... See more

Company replied

Rated 5 out of 5 stars

Conor Hartley was exceptionally helpful and efficient. He fixed malware issue with our phone and also convinced us to take out a new tablet and SIM purchase and contract. Very impressive indeed.

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  • U12 Sanderson Arcade, NE61 1NS, Morpeth, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service megan was fantastic…

Excellent service megan was fantastic she knew her stuff after we were having problems to get rid of EE bloker but she done it keep up the great work megan

July 15, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Eve, Thanks for your awesome feedback for Megan. It's great to see she was able to get everything sorted for you.
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Tonicha was very helpful with…

Tonicha was very helpful with everything! Thank you

July 8, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hi Molly. Thank you for your review for Tonicha. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful wouldn't of managed with tonichas help! Would of stayed with bt if she didn't help

July 4, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Doreen,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

We were served by a young girl called, Tonicha.
She really knew her job, everything we asked, she explained and answered in a clear and easy manner.
We only went in to change our phones from 3 to Vodafone and ending up taking the full package, including broadband and our telephone calls on the landline. It was a friendly and pleasant experience which we would recommend to anyone concerned.

July 3, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Anne,

Thanks for letting us know what an amazing job Tonicha did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Morpeth staff

Vodafone Morpeth staff, Allirra and Connor were very helpful helping me sort my mobile phone out. I am 73 year old who has not much technology nohow but these 2 members off staff were excellent ar helping me.

July 3, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Jean,

This is really great to hear!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful and informative staff

Really helpful and informative staff. Rory was especially helpful when choosing my new phone. Highly recommend.

June 17, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Caroline,

Thanks for letting us know what an amazing job Rory did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful, informative, friendly staff!

Popped in a couple of weeks ago just to ask for some advice regarding my tariff. Rory the manager was very helpful, I left with a far better deal than I was expecting, and a brand new phone! All the staff seemed very friendly and helpful. Thank you Rory, for all of your help, see you when I'm due my next upgrade!

June 7, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Mark,

Thanks for letting us know what an amazing job Rory did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service and staff were…

Great customer service and staff were amazing.

June 22, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hi Michelle,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly customer service

I was greated by Tonicha who was happy to arrange an upgrade for me. She was able to advice me with the best plan and model of phone for my needs.
Excellent customer service and a friendly atmosphere with in the store

May 22, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hi Sara,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Connor

Great service from Connor - thank you for your help, advice and patience.

June 20, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hi Jo,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service at the Morpeth store by…

Great service at the Morpeth store by the team. Got a Great deal on my Google pixel phone and they were happy to help set it up. Will definitely be back for an upgrade when it's due.

June 21, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hi Jessica,

This is a great review for our Morpeth store. I’m glad to hear you found the best option for you. Thanks for taking your time to share.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

I recently switched from O2 to Vodafone…

I recently switched from O2 to Vodafone and visited the Vodafone store in Morpeth - on arrival I was greeted by member of staff and they promptly asked me how they could help today - from this point on the whole experience was great. The staff were attentive and very helpful, explaining things when I didn’t understand. Rory the store manager was exceptionally great, he made sure I got exactly what I needed for my new contract and he was very professional and polite. Since having my contract for a few weeks now I have had no issues - however Rory said I could call in if I have any problems. Fantastic customer service and I’m noticing the signal for Vodafone has been great in Morpeth and surrounding areas. Thank you!

May 6, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Hey Ashleigh,

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Connor was patient and calm. Although the help required took a long time, Connor gave me all the time I needed. Connor knew what he was doing and I had confidence in him.

May 11, 2023
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hey there,

Thanks for letting us know what an amazing job Connor did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy customer. :)

I recently signed up to home broadband in the Morpeth store. After looking around and speaking to various providers I finally found what I was looking for. The staff were super friendly and made me feel welcome even the ones not serving me. I sat down with Connor who talked me through the packages available to me and the process of it being set up.

Extremely happy with the service and product. Thank you so much to Connor and all the staff in Morpeth.

April 14, 2023
Unprompted review
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Reply from Vodafone UK - Morpeth

Het Chris,

I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service Vodafone

I went in to the vodafone shop in Morpeth and was greeted by Connor. I was looking for a new samsung. He listened attentively to what i was after. He showed me a few different options selling the features very well. He explained the different plans available and which one would suit my needs best. I will definitely come back again if I need anything.

May 4, 2023
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Hi Sarah, It's great to see Connor left such a positive impression on you. Enjoy your new phone
Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great service at Vodafone Morpeth

I was looking for a new phone and contract having always been an android user with o2. I was given such amazing service by Connor who really was so helpful and gave me his time to help me find the best phone and deal for me even convinced me to make the leap to iPhone and don’t regret it at all. Will definitely be back to see Connor when my kids and I need new phones and contracts in the future! Thanks.

May 4, 2023
Unprompted review
Vodafone UK - Morpeth logo

Reply from Vodafone UK - Morpeth

Thanks for your review Arron, It's great to hear Connor was able to find you a great deal. Enjoy your awesome new phone.
Thanks again,
The Vodafone Social Media Team

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