Vodafone UK - Newport IOW Reviews 

197
TrustScore 5 out of 5

4.9

53 High Street, PO30 1SB Newport IOW, GB


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Rated 5 out of 5 stars

Today I visited the Newport branch due to having several queries with my 2 phones. I saw Lottie who was so helpful, polite and professional. I cannotbtgank her enough for sorting my queries and I am v... See more

Company replied

Rated 5 out of 5 stars

Dan was amazing! He was exceptionally knowledgable and helpful and he really knew his stuff! He made the process of buying and starting up a new phone really simple and explained everything to us ver... See more

Company replied

Rated 5 out of 5 stars

Popped into the Vodafone store in Newport and was helped by Deniz. Honestly, she was brilliant! Super friendly, really patient, and explained everything in a way that actually made sense. Nothing felt... See more

Company replied

Rated 5 out of 5 stars

Dan and Lottie were amazing! They were both super friendly, approachable, and really knew their stuff. Dan explained everything clearly and made sure I had the best deal, while Lottie was so helpful a... See more

Company replied


Company details


Contact info

  • 53 High Street, PO30 1SB, Newport IOW, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

41,063 reviews in the last 12 months

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Rated 5 out of 5 stars

Deniz was very helpful

Deniz was very helpful. Sorted my problem very quickly

April 24, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Roger,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Deniz was extremely helpful and very efficient.
Great service.

April 21, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Sara,

Thank you for your review. It's always lovely to read such nice feedback for Deniz. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Denis has been very helpful and…

Denis has been very helpful and efficient a positive experience

April 21, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Lesley,

Thank you for your review. It's lovely to see that Denis left a positive impression on you. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was really helpful

April 21, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Clair,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was amazing and very helpful👍🏻

April 20, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Jamie,

Thanks for the lovely review and fantastic support for Deniz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deniz was very patient and helped me…

Deniz was very patient and helped me with my phone and explained everything very well

April 20, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lou was very helpful 😃

April 13, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Karen,

Thank you for your support and feedback. If you recently visited a store, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up home broadband for my shop

Set up home broadband for my shop. Rob and dan was really quick and helpful

April 10, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Muhammad, thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Help buying a phone

I was looking for help with my dad's phone. I spoke to Charlie who was really nice and helped me and my dad chose a phone that was perfect for him. Charlie knew alot about the phones and this helped me understand what phone to buy.

April 5, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hi Joanna,

That is some amazing feedback for Charlie, I'm glad Charlie was able to take the time to make sure your dad got the perfect phone for his needs! If you need anything else, please reach out to the Social Media team through Facebook at vodafone.uk/3lCYUxW or via Twitter at vodafone.uk/3LXh2xl

Thanks, Vodafone Social Media Team.

Rated 5 out of 5 stars

Charlie from newport was really…

Charlie from newport was really helpful. Really informative and knowledgeable and helped fix my two phones!

April 6, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Daisy. Thank you for your review for Charlie. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Laura was fantastic and sorted…

Laura was fantastic and sorted everything quickly

April 6, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Dorian. Thank you for your review for Laura. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service!

Rob at Vodafone could not have been more helpful to me today. Nothing was too much trouble and he went above and beyond to make sure I got everything I wanted and needed. So impressed with the service. Cannot recommend more highly

April 4, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Caroline. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rob was helpful with choosing a phone

Rob was helpful with choosing a phone Newport IOW

April 3, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Tracy,

Thank you for your support and feedback. Please edit your review to let us know which store you recently visited so we're able to feed this back to Rob directly.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lou was SO helpful and sorted my…

Lou was SO helpful and sorted my problem. In Newport Isle of wight

April 4, 2023
Unprompted review
Vodafone UK - Newport IOW logo

Reply from Vodafone UK - Newport IOW

Hey Amanda,

Thank you for your support and feedback. If you recently visited a store, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.

Thanks again,
Vodafone Social Media Team

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