Really happy with my experience with Vodafone. The service was quick, smooth and professional, and the staff were friendly and helpful throughout. Everything was explained clearly and any questions I... See more
Company replied
Location
Switch location88A High Street, ME10 4PH Sittingbourne, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... See more
Company replied
Took out a new contract on a phone and was able to get an amazing deal that was exactly what I wanted. The customer service was exceedingly above and beyond, and made moving over from a different prov... See more
Company replied
Sam &Elli were really great. Ellie sorted out a amazing package found the right deals to get exactly what I needed. Really approachable too.. 5 star. Sam sorted out my daughters phone ease & really... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sittingbourne
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
88A High Street, ME10 4PH, Sittingbourne, United Kingdom
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed help with my account regarding…
I needed help with my account regarding a cancellation on my account
December 8, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Jamie-Leigh,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
We were there for a while because the…
We were there for a while because the systems were slow but the staff were very engaging and made the visit enjoyable. I’ll definitely come for my upgrade.
November 25, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Leah,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Steph was fantastic & really helpful…
Steph was fantastic & really helpful and explained everything to me. Would definitely come back again.
November 25, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Clare,
Thanks for letting us know what an amazing job Steph did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
November 24, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Mak,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I was served by steph and she was…
I was served by steph and she was professional and lovely. Made the upgrade experience a lot easier.
November 19, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Neil. Thank you for your review for Steph. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
shelbie is a delight to have a…
shelbie is a delight to have a conversation with! every team member works hard to insure everything is understood
November 11, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Martin,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Shelbie’s customer service is amazing…
Shelbie’s customer service is amazing and she’s very efficient at her job! Always offers the best advice and is very friendly!
November 9, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Vika,
Thank you for sharing feedback for Shelbie, this is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ross is an amazing asset the vodafone
Ross is an amazing asset the vodafone, handled my issue with care and integrity, explained everything clearly to me.
Very happy. Thank you 😊
October 28, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Steph was very helpful and kind
Steph was very helpful and kind. Definitely a lovely person would love to see her again :)
October 23, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Zhane,
Thanks for the lovely review and fantastic support for Steph.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Stephanie did everything for us
October 23, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Diane,
Thanks for the lovely review and fantastic support for Stephanie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sittingbourne
Hey Martin,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ross is always helpful.
October 12, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Thanks for your fab feedback Stephanie. It's great to see Ross was so helpful.
All the best, The Vodafone Social Media Team
Great staff
Great staff, really helped me sort out a new phone. Would highly recommend coming here
October 11, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Charlotte,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service from Stephanie
October 6, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi. Thank you for your review for Stephanie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great help given for dad who is…
Great help given for dad who is suffering with dementia, very patient and helpful
October 1, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Polite and professional
Went into store today and was served by Shaun. He was very polite and professional, conducted himself very well when dealing with my new phone. Definaly should be a manager!
September 20, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Daniel,
Thanks for the great review. We're pleased to hear about your recent experience in one of our stores, and how Shaun left such a good impression.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
We was served by Shaun and he was very…
We was served by Shaun and he was very helpful and explained everything very well. Very happy new customer 😊
September 16, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Kerry,
We're pleased to hear how Shaun has been able to help. Thank you for sharing your experience and leaving a great review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Great upgrade service
Friendly fast service for upgrading multiple phone and broadband contracts. Staff were helpful and everything was painless.
September 16, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Jezatron, It's really great to see we were able to find you some great deals!
Thanks for your awesome feedback, The Vodafone Social Media Team
New phones
Steph was very helpful by asking all our questions. She helped us pick out new phones with all the requirements we needed.
September 13, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hey Ryan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New IPhone 13
All three members of staff delivered fantastic customer service and have made me feel very happy with my purchase of a new IPhone13. They were all extremely helpful, knowledgeable, easy to talk to and made everything one hundred percent clear. I cannot fault them in any way and it was another great service by Vodafone.
September 12, 2023
Unprompted review
Reply from Vodafone UK - Sittingbourne
Hi Aaron,
What a brilliant review! Thank you for you kind words, it's great to see you had such great experience.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.