I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and m... See more
Company replied
Location
Switch location408 The Strand,Covent Garden, WC2R 0NE London, GB
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See what reviewers are saying
Abhi is an excellent employee, flexible, patient, knows his job and very pleasant. Thank you very much. Great customer experience for me.
Company replied
I had a really great experience. Abhishek served me and he was really patient and explained me everything about the contract and the plans
Company replied
Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - The Strand
Written by the company
Contact info
408 The Strand,Covent Garden, WC2R 0NE, London, United Kingdom
4.9
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was served by Lexy
I was served by Lexy, the manager of the branch, an extraordinary person, I had a 10+ rating. Thank you
May 2, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Iaroslav,
This is amazing feedback to read for Lexy. Thanks for your high rating.
If you ever need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
SIM swap issue solved, great customer service!
I came in with a SIM swap issue last week (the SIM that I was sent wasn’t ordered on my account apparently, although I requested it), really great customer service from Jilani who was super friendly and sorted out my problem straight away! No SIM problems since!
April 21, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Victor, thanks for your feedback for Jilani. I'm glad to hear they were able to get your SIM swapped to the correct number.
Thanks,
The Vodafone Social Media Team
Vodafone in Strand
we were at Vodafone in Strand and we met a very nice young man Kai.
He its extremely professional and competent and very polite. Thank you Kai for being amazing.
April 25, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - The Strand
Hi Maddie,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - The Strand
Hi Samuel,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Amazing Seevice from Alexandra the Manager!
I was dealt with by the Store manager Alexandra and she was brilliant. She listened to what my requirements were and she tailor made everything based on my needs and usage. She went beyond her call of duty to make sure I was happy and understood all the terms. I can't fault her in any way shape or form. Brilliant customer service and genuine.
Rarely seen these days if im being honest.
Thank you Vodafone and thank you Alexandra once again.🙂
April 24, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi there,
Thanks for that fantastic feedback for Alexandra, it really is appreciated! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Fantastic Service !!
Amazing Service from Jilani, fully explained my new plan what I was eligible for complete difference service to what I got on the phone, I would recommend everyone going in brunch and visiting Jilani as he gave me amazing service.
April 19, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Sara,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Alexy review for vodafone
A very professional lady served me called Alexy she had amazing service. She found me a great deal. Thank you.
April 19, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Amina,
This is great feedback for Alexy. I'm glad to hear you were helped to find the best deal.
We're always here to help if you need anything and you can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
It eda evet good he helped me a lot and…
It eda evet good he helped me a lot and it was a good experience
April 18, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Deniz,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Lexy is such a nice person
Lexy is such a nice person, she is really helpful!
April 18, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Zora,
Thank you for your support and feedback. If you recently visited a store, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.
Thanks again,
Vodafone Social Media Team
Jilani was very helpful
Jilani was very helpful, resolved my issue and moved me onto a better value plan whilst being cheerful and chatty
April 17, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Ta,
Thanks for the support and fabulous feedback for Jilani! If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
I had just the most exceptional service…
I had just the most exceptional service from Kai and his colleague. My phone had just randomly stopped working and as someone who lives alone and needs their phone for work, i was a little stressed about having no device. They sorted me out with a new phone in no time and showed me how to switch all my apps over within an hour! Just exceptional. So grateful for this amazing service. They were super friendly and beyond helpful.
April 6, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Sarah,
It's so great to hear that Kai and the team were able to get everything all resolved for you! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Sonia was very helpful with my upgrade
April 15, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Jilani was great at strand
Best person that help me ! Jilani was great !
April 13, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Giordano,
Thanks for the review and the feedback for Jilani; this is really great to hear!
Thanks again,
Vodafone Social Media Team
Great service!
Great service!
Umar was very helpful an set me up on a plan that exactly matched all my expectations!
April 12, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Serghei,
It's always nice to read positive feedback. If you spoke to Umar in one of our stores, please edit your review and let us know the name of the store and we'd be happy to feed this back to them directly.
Thank you,
Vodafone Social Media Team
London Strand Vodafone.
The lady that served me was great very professional. Thank you Lexy keep up the good customer service.
April 12, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Lauren,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kai and Lexi were very helpful and…
Kai and Lexi were very helpful and focussed on customer satisfaction
April 11, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hey Stuart. Thank you for your review for Kai and Lexi. It's always lovely to read such nice feedback. If you recently visited a store, please let us know the name of the store and we'd be happy to feed this back to them directly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Advisor JILANI very knowledgeable
I came in looking to join Vodafone switching from my current provider. I couldn't have left the store any happier as I was presented with brilliant customer service from advisor JILANI his knowledge is beyond expectations, he is very convincing and I had my PAC to hand over immediately with confidence
April 6, 2023
Unprompted review
Reply from Vodafone UK - The Strand
Hi Samia,
Wow! This is amazing to hear, thank you ever so much for sharing your recent experience with us. We're so glad to have you join us!
Which store did you recently visit so we're able to feed this back to Jilani directly?
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - The Strand
Hi Greg, thank you for your review for Lexy. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
The Vodafone Social Media Team
Reply from Vodafone UK - The Strand
Hi Suvanker,
Thanks for your review and the fantastic feedback for Jilani! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks, Vodafone Social Media Team.
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