My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more
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Review summary
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Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more
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Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more
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I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK
Written by the company
Contact info
United Kingdom
- 03333 040 191
- www.vodafone.co.uk
4.7
Excellent
139K reviews
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This company invites their customers to review, whether positive or negative
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Fantastic job from Jamie
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Robin,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic experience from visiting…
Fantastic experience from visiting Ashton today as had a problem with my device, I spoke to Rick who managed to resolve this within a few minuates.
He also check my account to see if I had the best tariff for my needs.
August 11, 2026
Unprompted review
Reply from Vodafone UK
Hey Tariq,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Rick.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kerry made my experience great
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Ian,
Thanks for the lovely review and fantastic support for Kerry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I have had brilliant help today from…
I have had brilliant help today from Joao in Stevenage. Not only did he move my data over to a new phone but guided an anxious old lady into many helpful tips on how to use my new phone.. his manner throughout was patient, kind, pleasant and made me feel very comfortable. I certainly found the first class customer service I was led to expect.
August 11, 2026
Unprompted review
Reply from Vodafone UK
Hey Kathie,
Thanks for the lovely review and fantastic support for Joao.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thalia was so efficient and helpful
Thalia was so efficient and helpful. Friendly but straight to the point which is exactly what I needed during my busy schedule. Thank you Thalia!
August 11, 2026
Unprompted review
Reply from Vodafone UK
Hey Hayli,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Thalia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Jackie,
Thanks for the lovely review and fantastic support for Anil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Just wanna say a big thank to lybah for…
Just wanna say a big thank to lybah for her great customer service and patience she is the reason vodafone has a great reputation
August 7, 2026
Unprompted review
Reply from Vodafone UK
Hey John,
Thanks for the lovely review and the fantastic support you’ve shown for lybah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was happy with the services I…
I was happy with the services I received from Georgiana
August 11, 2026
Unprompted review
Reply from Vodafone UK
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Nat helped me with some advice on my…
Nat helped me with some advice on my phone
August 11, 2026
Unprompted review
Reply from Vodafone UK
Hey Glenis,
Thanks for the lovely review and fantastic support for Nat.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hello Debbie,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details, so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK
Hey Elaine,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff member Ryan from Chester
Myself and my sister wanted a basic mobile phone for our elderly friend as we could not get hold of her at times due to an old land line that wasn't reliable, she was worried that due.to her not being able to utilise modern mobile phones and needed it to be very basic.
We attended your branch in Chester and a memner of staff Ryan went above and beyond in assisting her.He was very patient and knowledgeable and friendly making the overall experience easy for her to understand. What a pleasant young man he is, explaining to her for her to be able to sign a contract knowing exactly what it consisted of. A credit to Vodafone
August 7, 2026
Unprompted review
Reply from Vodafone UK
Hey Marie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dreadful customer service when I…
Dreadful customer service when I called.
The agent just didn’t listen to what I wanted, then got stropy with me!
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hi James,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
I received excellent customer service…
I received excellent customer service from Kyle at Vodafone Harrogate branch.On the 7th and 8th of August, i bought a new phone.He was extremely friendly, helpful and professional, and went above and beyond to make sure everything was sorted for me
It's not often you come across such genuinely great customer service, and Kyle is a real credit to Vodafone. He made the whole experience easy and pleasant,
Thank you, Kyle, for your excellent help - it was very much appreciated!
August 7, 2026
Unprompted review
Reply from Vodafone UK
Hey Jill,
Thanks for the lovely review and fantastic support for Kyle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dreadful customer service by Goncalo!
Good morning and thank you for your swift reply.
However - as I've said on previous occasions - it's not up to me to 'reach out ' to you - in any way at all! And as I've said in my emails to Goncalo - I want a phone call - preferably NOT from him - to explain the gobbledygook he's written to me - twice! And due to other commitments I asked for a call on Thursday please.
I have had the misfortune to have dealings with a member of the team called Goncalo - for the last several days!
He is unhelpful and unpleasant and arrogant!
And I have absolutely no idea why the charming guy Flavio has disappeared from the scene: he was smashing and more than helpful.
The emails from Goncalo are bordering on rude - which I have no intention of putting up with!
He's 'explained ' something to me that I don't understand - and his inference is that I'm stupid.
I assure you Goncalo I'm not and your Directors will be hearing the shabby way you are treating me!
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Judi,
We are sorry to hear about the issues you've faced with our executive. This does not reflect the level of service we aim to provide, and we value your feedback. To resolve your concerns, please reach out to our support team by calling 0333 304 0191 or use our Live Chat at http://vodafone.uk/2LCJiTm.
If you need further assistance or want us to investigate anything else, feel free to message us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Great experience
Helder was very friendly and knowledgeable in helping my wife decide on a new phone and contract upgrade. Would happily recommend the Craigavon store having continually dealt with them myself over the years.
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ive grown increasingly disappointed…
Ive grown increasingly disappointed with Vodafone. Ive been with Vodafone for 14 years and I used to feel like I was receiving a fair and good service but that hasn't lasted. With my last upgrade to my contract and device I felt misled and havent recieved what I believed I was getting. Im currently waiting for my contract to run out and make the switch to another provider. The last straw was today when i decided to look at the Vodafone rewards. They used to advertise cinema tickets that you could get discounted. I saw the offer of 2 tickets for 8 pounds but when I tried to claim them there was no such price only a slightly discounted one to 21 pounds. If you are weighing up your options for a network provider I'd urge you to look elsewhere
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hi Stephen,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Great service from Farhan
Great service from Farhan. Very helpful and gives great advice.
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Natalie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Wi-Fi not working
Wi-Fi not working. Yes me again. I don’t do social media txt me a mail link. Call arranged for Thursday, called the time I said I couldn’t do. Have now reset and reinstalled all boosters and main router. In first month as a customer haven’t had more than three days without Wi-Fi failing. Have asked for new router but apparently I am not worthy.
Can only assume the Vodafone hardware is sub standard.
Also beware they WILL NOT let you complain, only by snail mail. So my owl is delivering the parchment to Newbury as we speak.
And the children in the social media team will send a standard response to this telling me to contact on Facebook and insta. Whatever they are.
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hi Adrian,
Thank you for taking the time to leave a review. We're sorry to hear about your experience so far, especially as a new customer.
We understand how frustrating it must be to deal with repeated WiFi issues, having to reset and reinstall your equipment, and then feeling that your concerns haven't been addressed in the way you'd expect. That's certainly not the start we want for any customer.
We're also sorry to hear there was a mismatch with the timing of the arranged call. We appreciate that you've already spent time troubleshooting, and we can understand why you're looking for a more permanent solution.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
I came in at just before close
I came in at just before close, Cian and Imran were happy to help beyond working hours which was really appreciated.
They showed me the best deals and took the time to explain any initial concerns.
August 10, 2026
Unprompted review
Reply from Vodafone UK
Hey Andrew,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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