Vogue Rugs Reviews 

159
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Scam, scam, scam. Avoid this company like the plague. Bought a $350 rug 2 weeks ago. One vague reply and then nothing heard after multiple email inquiries. No contact Phone number, just emails that go... See more

Rated 1 out of 5 stars

I ordered and paid for two rugs my delivery arrived but I only received one rug I then emailed and explained my situation they said they would forward me another one. My rug arrived today but it is c... See more

Rated 1 out of 5 stars

I'm amazed that you are sending me the opportunity to review your company. I have emailed you repeatedly and left 3 phone messages to let you know that I still have not received my rug and have not... See more

Rated 1 out of 5 stars

I paid for a rug which I haven't received,i have sent you emails and phoned you several times,no reply to my emails and you don't answer your phones,you have took my money its bad business on your par... See more

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1.1

Bad

TrustScore 1 out of 5

159 reviews

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1.1

All reviews

(159)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good

I would recommend this company my carpet came quickly right colour right size i have difficulty in getting the size i wanted, but this company had it. The size wasnt in stock for ages but they emailed me when they had it so i ordered

June 25, 2013
Unprompted review
Rated 5 out of 5 stars

Great rugs, and even greater service

I have shopped with Vogue Rugs a few times now, and they have a great selection of rugs at good prices. They also deliver quickly and efficiently. I would certainly recommend them.

June 21, 2013
Unprompted review
Rated 3 out of 5 stars

Good quality product, but poor customer service.

I am very pleased with the product that I bought and may even place a second order, however I was advised of a delivery date by the courier and took a day of work for this. At 3.00pm I contacted the courier to be told that Vogue Rugs had not sent them the product so there would be no delivery. I rang 'customer services' for the next two hours only to get an answer-phone each time. I left messages but no-one called me back, I tried emailing but received no response. This is very poor customer service which is a shame when the product was so good.

June 13, 2013
Unprompted review
Rated 4 out of 5 stars

The Best To Date

This carpet is extremely good quality easy to install and does not slip under foot.
Value for money, and keeps clean and easy to sweep.

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

The best!

From asking, to ordering, to delivery Vogue Rugs are superb. My rug is so beautiful.

June 7, 2013
Unprompted review
Rated 5 out of 5 stars

Sharp shopper

Excellent service. Arrived 3 days after order, Rug was packaged very well indeed. Delighted with Shag Pile rug in Green. It fits beautiful in my little summer house in the garden, & matches the grass outside. Feels cosy to feet when there is a breeze outside. Many thanks would certainly recommend Voguerugs.

June 4, 2013
Unprompted review
Rated 5 out of 5 stars

Great store!

Delighted with the personal service and attention. Peter even went as far as taking some photos of the rug for me so I could get the exact colour. Looked perfect and on arrival 3 days later it was just that, perfect. Price was amazing too. Would definately recommend this site. Thank you very much.

May 31, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent

Think the company is Ireland and we're in Scotland, rug arrived very quickly however

May 27, 2013
Unprompted review
Rated 5 out of 5 stars

Surprised and highly delighted !!!

Was a bit dubious about ordering a rug on line - the price was so reasonable I really did not think the rug would be much good. However, delighted with the rug, really good value for money, and the service and delivery were excellent.

May 21, 2013
Unprompted review
Rated 4 out of 5 stars

Good service, very helpful

First bonus point was earned when Vogue actually had a rug that three other companies had said they had, but which then proved to be out of stock. Dispatch and delivery was extremely quick, although the delivery company didn't turn up when expected (some confusion between them and Vogue?). Pete was there on the end of the phone and extremely helpful in sorting it out. Very happy with the rug so thank you.

May 21, 2013
Unprompted review
Rated 5 out of 5 stars

LOVELY AND SOFT

Bought a triple black sheepskin rug and could not be any happier, was a bit worried not being able to see what i was buying took a chance and i am more than delighted, its thick, soft, and a really good size, all my family are impressed, waiting for a natural color one to be re stocked, very very happy with vogue rugs and will go to this site for any future rug,s Kath

May 21, 2013
Unprompted review
Rated 5 out of 5 stars

Good buy

A very nice rug reasonably priced. The only downside it looked to be a true bright white in the picture but in fact is off white which was a bit disappointing. The delivery was very good from this company

May 18, 2013
Unprompted review
Rated 4 out of 5 stars

good quality rug and delivered on time

The rug was of very good quality but it was way too small for what I needed it for. I really do not understand measurement, which did not help.
The rug is a bit pricy for the size but really lovely and cosy.

May 16, 2013
Unprompted review
Rated 5 out of 5 stars

Clearly designed web pages and polite, prompt service and quality product

A well designed web-site is rarely found anywhere and it makes all the difference from making a sale or not. This one was clear and without the complexities as so often found from sites thrown together by some young idiot who only thinks in terms of IT and not the real world. Wwell done!

Product is of good quality and from a wide assortment. The personnel who took my order were polite and not false in any way; no silly questions asked like, "How did you find us", and all that Americanised rubbish.

The delivery timescale notification was most helpful, giving notice via text.

On the whole, 10/10 on service AND product.

May 9, 2013
Unprompted review
Rated 5 out of 5 stars

Great Rugs - Fantastic Choice - Excellent Service

The choice of rugs on offer is phenomenal - all kinds of shapes, sizes, colours and styles - and all at very affordable prices, including delivery costs. If needed, the customer service team is first rate, dealing with any enquiry promptly and courteously. They organise delivery information to be sent to your phone by SMS - with options to change delivery date/time or direct to a neighbour. On the day of delivery, another SMS is sent an hour before projected delivery time - and it arrives almost to the minute! You couldn't ask for anything better!
Overall, Vogue Rugs is a first class company with excellent customer relations.

May 7, 2013
Unprompted review

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