VWFS Rent-a-Car - Durham Reviews 

Dealing with a family bereavement when the clutch went on my car. Found rent-a-car online and made my booking without any problems whatsoever, in fact even felt I had to phone..as it turns out Sarah to double check my booking and details as it was so easy to book a car of my choice (in fact made a couple of bookings over the period and took different vehicles of my choice) at the best prices around too. No issues at all. Car picked up at time of my convenience and dropped off the same. Must admit it’s a weight off my mind knowing this service is so local and easy as I rely on my car so much.

Sarah and Steve, who run the rentals at VWFS made us extremely welcome, with coffee and hot chocolate to keep out the cold—snow had begun falling as our London KX train arrived into Durham. They are lovely people and gave us a really terrific, top-notch service with no fuss. Our rental Polo was new, good to drive, and gave us no problems during our four-day hire, despite the sub-zero temperatures! We recommend them highly!!!

Fantastic service from start to finish and a very competitive price too. Would highly recommend

Best place in Durham and surrounding area
Staff excellent go that extra mile to help you
Well done

Would definitely recommend and wouldn’t hesitate to use again. 1st class service even down to the complimentary cuppa while I waited for my pick up

Excellent service. Paperwork sorted in 10 minutes. Easy drop off. Would highly recommend.

This is the second time that I have used this firm and once again I have received excellent service. Sarah's help and efficiency during what unexpectedly turned out to be quite a lengthy period of car hire,where I was constantly having to extend the rental(daily in some instances),was invaluable.Highly recommend this firm.

Could not fault the Team at Durham. Lovely vehicle, efficiently dealt with the initial paperwork, extended the hire over the phone. No issues at all. would use again without hesitation.

What a great service I have had recently from all the team at the Durham branch.
I have been renting a car for a few months whilst my company car was on order.
Our company have an account with Enterprise and a car was initially ordered for me through the company.
Shocking service as they didnt even turn up with a car when it was booked in. I contacted your Durham branch and sorted with in minutes nothing was any trouble plus the price was cheaper too.
Plus the coffee served from the cafe is really good!!
Well done Sarah and the rest of the guys I dealt with.

Excellent service once again!
Sarah is really helpful and organised my car for collection within a couple of hours.
Simple hand over and return process.
Best price here as ever.
Highly recommended, many thanks once again.

While my own vehicle has been off the road and the buses have been on strike, Sarah and the team have been very helpful, arranging car hire at short notice and refunding part of my hire charge when I was able to return one car early.

My company hired me the car on the morning and I picked it up in the afternoon.

The gentleman that handed me the keys was spot on and even helped me connect my phone to the car.

This is the second time I’ve used VW rent-a-car great choice of vehicles great prices and great service from the staff!
If you’re looking to rent a vehicle there is no one better 👍

2nd time I’ve hired a vehicle from here and once again had excellent service. Staff are friendly and process is no fuss. All costs are up front and they don’t push extras on you. Would use them again when hiring and happy to recommend.

Always you this office for my rentals, a great rental with no issues ever, straight forward and brand new cars

From my initial phone enquiry to going to the sales room to make the application it was all very straight forward. There was very little I needed to do. The sales advisor went through the application process on the computer filling in relevant details. I made the payment and that was it. I was made to feel very comfortable and relaxed. Overall a very pleasurable experience. I kept on extending my rental period which was no trouble to them. The prices quoted were very reasonable. I would definitely go back if fact I wouldn’t go anywhere else

Another business hire from the team at Pullman, Abbey Road, Durham. Excellent service, well presented vehicles and seamless process. Competitively priced as well.

Excellent from start to finish, friendly helpful staff and very reasonable rates.
Car was immaculate, reliable and economical.
Unlike many other car hire companies, they provided the owners handbook which we found very useful. Great to be able to hire a car with very good sat nav installed.
Would definitely use Pullman again

First time we have hired a car from this company and would definitely use them again. Staff were really helpful answering our questions prior to making the booking. Staff went the extra mile to connect my phone to the car due to technical issues. Car was lovely to drive and got us to our intended destination.

Outstanding car hire service from Sarah, yet again. What an absolute jewel in the company’s crown! Thank you, Sarah 🙋🏻‍♀️