VWFS Rent-a-Car - West London Reviews 

474
TrustScore 5 out of 5

5.0

Capital Interchange Way, TW8 0EX London, England, GB


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Rated 5 out of 5 stars

Dave and his team at VW Chiswick are excellent. The service is great, the cars always clean and ready to go on time. Can't fault the service and experience.

Company replied

Rated 5 out of 5 stars

I currently have a vehicle with VWFS west London city gate and the service is unreal. I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and... See more

Company replied

Rated 5 out of 5 stars

Great experience! We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive. A special thank you... See more

Company replied

Rated 5 out of 5 stars

We hired a camper for a week with our family of four, including two small kids, and drove to Wales. The team were amazing from the very first point of contact. Really accommodating, flexible and... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Capital Interchange Way, TW8 0EX, London, England, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

474 reviews

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5.0

All reviews

(474)

871 reviews in the last 12 months

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Rated 5 out of 5 stars

Grand California

You can never beat the service at West London rent a car.
Dave is always very helpful and makes the hire experience seem a breeze.
I took the new Grand California
This was my first experience … I loved the drive. I did find the set up strange at first.
But once I found internet … I got to google a few things I then fell in love.
Will rent again for sure.
Thank you

May 22, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

VWFS are the best rental place I know…

VWFS are the best rental place I know and I've looked around ALOT, I often need to drive up-north a good 5 hour trip each way. I always get a good deal, everyone is friendly and helpful and the cars are just super, comfy, reliable.

May 21, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Really great service

Really great service. Staff were friendly and helpful. The car was excellent, very good quality and very clean. Would definitely recommend hiring from VWFS.

May 1, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service and choice

I found VW rental West London 18 months ago and they have been excellent. I have used a variety of vehicles from Polo to Passat Estate and the level of service quality of vehicles has been consistently high. The service from David is great and he goes the extra mile to locate a vehicle if it isn’t listed as available. I avoid all other hire co’s now. Thanks

April 30, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I am running out of 5 Stars to be given…

I am running out of 5 Stars to be given to VWFS West London and Amazing Dave in particular for his outstanding service and surprises!!! 6-Stars, 7-Stars, 8-Stars or more mate! Thank you again!

April 24, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Amazing service as always

Amazing service as always. David provided an upgrade to our requested vehicle and the Cupra was a joy to drive. Have rented a number of vehicles over the last few years and each time it just gets better. Will continue to be my choice of rental agency going forward as we need a vehicle.

April 20, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

David was absolutely brilliant will…

David was absolutely brilliant will defo be renting from there again

April 16, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Really easy to organise

Really easy to organise, very efficient pickup and return with minimal paperwork. Great value. Would highly recommend.

April 8, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent as always

April 13, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I will keep going back as David never…

I will keep going back as David never ceases to go the extra mile! Until I found VWFS, car rental was never straight forward and I was always expecting a hidden charge or some other under hand - corporate - approach!
Big thanks to Dave and the team for making it easy, great value and honest!
Seey you soon.

April 3, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

I wish all van rentals were as good as…

I wish all van rentals were as good as VVFS. David was really helpful and flexible with the rental timings and didn’t worry too much about how much charge the van had at the end of the rental period. I rented the ID Buzz Cargo for the Easter weekend - and liked it so much, I’m definitely getting one!

April 7, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Good experience

Good experience, convenient, almost new car provided, minor upgrade due to fleet available. Recommended.

April 4, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

The nicest car hire experience ever

The nicest car hire experience ever! Convenient location 10 min walk from home, lovely car showroom to browse while I wait, high-spec cars, and I can choose the exact model I want. I wish I had found this years ago!

March 13, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Returning Renter!

We love renting cars from these guys. They're always super friendly, responsive on emails and keen to give us the best price they can. Pick up & drop off has been smooth and easy both times I've rented from them. The cars themselves are spotless when you get in and often the latest VW models. I've had a Golf and Polo so far. Will be using them again I'm sure!

March 9, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Right from the start everything went…

Right from the start everything went smoothly. Dave was very kind and answered all our questions. We will definitely be renting again when we are back in the UK.

February 2, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

VWFS West London is the only place I…

VWFS West London is the only place I rent from. They are so accommodating, knowledgeable and welcoming. Dave is the whole experience even better. Can’t recommend them highly enough!

February 7, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

VW - West London - 5 star

I have used many rental companies over the years and have to say what a pleasure!!! Michael Boardman is an absolute star. I would highly recommend using VW and would not hesitate using them again. One criticism......VW, you did pop up instantly in my search for a rental vehicle

January 27, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Very straightforward

Incredibly easy and a lot more affordable compared to the other big rental companies without any unnecessary upselling. The car was in perfect condition and staff were super friendly. Will definitely be renting from VWFS again!

February 20, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Hired a VW California which was…

Hired a VW California which was immaculate, the customer service from the team was genuinely first class, first time I’d used Citygate, so a genuine customer review.

Brilliant!

February 19, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 2 out of 5 stars

Repeat customer very unhappy

I am a multi repeat customer so when I collected my car and was told there was no damage and didn’t have to inspect it, I agreed.
However on return I’ve just been told there is damage which will cost £300 inc VAT. This is completely unacceptable.

February 18, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hi there,

Thank you for sharing your feedback with us.

We always strive to delight our customers. From time to time, we might not always get it right.

On this occasion, we're sorry that we fell short at the pick up/return process and, as a result, we've issued you with a full refund. We did our best to contact you to understand and resolve matters further, and have since sent a follow up email.

We value the fact you continue to choose us and we hope to welcome you back soon so we can provide the same experience that helped you leave us a 5-star review like last time!

Thanks,
VWFS Rent-a-Car

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