VWFS Rent-a-Car - West London Reviews 

474
TrustScore 5 out of 5

5.0

Capital Interchange Way, TW8 0EX London, England, GB


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Rated 5 out of 5 stars

Dave and his team at VW Chiswick are excellent. The service is great, the cars always clean and ready to go on time. Can't fault the service and experience.

Rated 5 out of 5 stars

I currently have a vehicle with VWFS west London city gate and the service is unreal. I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and... See more

Company replied

Rated 5 out of 5 stars

Great experience! We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive. A special thank you... See more

Company replied

Rated 5 out of 5 stars

We hired a camper for a week with our family of four, including two small kids, and drove to Wales. The team were amazing from the very first point of contact. Really accommodating, flexible and... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Capital Interchange Way, TW8 0EX, London, England, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

474 reviews

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5.0

All reviews

(474)

871 reviews in the last 12 months

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Rated 5 out of 5 stars

Sales rep was top

Sales rep was top. One of the best nicest sales reps ever. Wonderful experience. Highly recommended

February 4, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Exemplary Customer Service

Exemplary Customer Service despite the fact that due to family health problems, I had to extend an already overdue rental AND returned a further day later.

January 31, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service as always….

Great service as always. Excellent vehicles at competitive prices. Easy to deal with. I highly recommend!

January 26, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Ca

Rated 5 out of 5 stars

VWFS Rent a Car is our preferred car…

VWFS Rent a Car is our preferred car rental service. It’s at a convenient location close to the high way, the staff are always friendly and professional, the price is hard to beat and you get the exact car that you booked.

January 19, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

5* no stress car hire

Dave and the team once again made car-hire a pleasure and super easy. From the no-stress pick up to the clean and modern cars, this is how car rental should be. 5* as always!

January 9, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Always a pleasure to visit here

Always a pleasure to visit here. A chat to put things right in the world and then zoom off in a new and spotless vehicle.

January 8, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Overall a great hassle-free experience

Overall a great hassle-free experience. Rates are great, car hired was great and customer service was superb! I recommend this place to anyone looking to hire a car.

January 2, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Really good experience

Really good experience, Dave was very helpful in arranging the hire and the vehicle was fantastic. Would recommend.

January 2, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Dec 2025 VW Rental

Great rate, easy and fast check-in, friendly customer service and a good, reliable and clean vehicle. Flexibility on timing of return of vehicle was really appreciated.

December 27, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service

Great service - much better than your standard car rental from the big brands. I was even able to borrow a USB cable that I'd forgotten to bring along (although the car did have wireless charging so I didn't need it in the end)!

December 9, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great service!

Really friendly useful and easily the best way to hire a car (or van as I did) - great experience!

December 8, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Awesome experience

Awesome experience! The car was perfect and the service was great. Big thanks to Michael, Dave and Adrian for making the handover and return super easy. Highly recommend!

December 2, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

David Reed and Michael Boardman

I had an excellent experience with this car rental company.
Their service was smooth, efficient, and truly customer-focused.

A special thank you to David and Michael , who went above and beyond during the entire process.
They were incredibly friendly, patient, and professional — from explaining the rental details clearly to helping us choose the right vehicle for our needs.

The pick-up and drop-off were both quick and hassle-free, and the car was in perfect condition.

November 20, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Good experience

The car was great and the process was very simple

November 6, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

The car and rental experience was…

The car and rental experience was great. Very smooth ride and kept in impeccable condition. I received great customer service from Mike who was incredibly helpful and conversational. He made the whole process easy and comfortable. I will certainly be back.

October 14, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish.
We were so pleased with the pick-up we bought Dave some fudge from Cornwall.
The Golf we hired was so fantastic - that we went and bought one (sadly a second hand one).
Highly recommended - we understand why they have all the 5* reviews.

October 6, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Great people

Good cars, reasonable prices and great, obliging staff. Special shout out to Michael and David.

October 13, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Excellent service received

Great experience renting from VWFS . We received excellent service from Michael .The hand over of the vehicle was handled very professionally and we left the rental office happy we knew how to operate the camper van without any problems . Great service and would not hesitate to recommend to any of my family and friends .

October 10, 2025
Unprompted review
VWFS Rent-a-Car - West London logo

Reply from VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Smoothest process ive ever been through…

Smoothest process ive ever been through renting a car. Will definitely be doing it again!

September 26, 2025
Unprompted review
VWFS Rent-a-Car - West London logo

Reply from VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

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