While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration over declining product quality, noting that the crisps frequently taste stale, greasy, or lack flavor entirely compared to previous years. People also complained about poor value, pointing out constantly rising prices alongside smaller, half-empty bags and frustrating packaging changes. Some people were satisfied with certain new product lines, enjoying the great taste and satisfying crunch of specific snacks. Reviewers additionally praised alternative options like flavored nuts, describing them as wonderful additions featuring brilliant quality and enjoyable flavors. Customers noted these particular items offered a genuinely pleasant surprise despite the widespread disappointment elsewhere.

What people talk about most

Product

Consumers find product to be extremely disappointing, with many reviewers noting that the crisps taste bland,... See more

Quality

Customers consistently note negative experiences with quality, expressing deep disappointment over the lack... See more

Price

Clients share negative opinions on price, expressing widespread dissatisfaction and feeling that products are... See more

Value for money

Users describe profound disappointment with the value for money, frequently highlighting that packets are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

walkers do not deserve to hold the honour of making Smiths crisps, they have trashed Smiths reputation as our premier crisp maker they have got rid of the blue salt bag and replaced it with clear whi... See more

Rated 1 out of 5 stars

Absolutely ridiculous, walkers salt and shake have changed the colour of the salt packet from blue to white making it almost impossible to find I'd eaten half the bag before I located it then when ma... See more

Rated 1 out of 5 stars

Wasted nearly £4 on a packet of Spanish Wavy, Queso crisps last night. Wanted a snack to munch on my train journey home. Eughhh.. Opened the packet, crisps smelt like old sweaty socks. Gingerly tried... See more

Rated 1 out of 5 stars

Over priced rubbish, it's like a factory in Rotherham has been contracted to make these crisps for Walkers, they usually make cheap salty ready meals, but now they make Walkers Crisps too! Walkers we... See more


Company details

  1. Food Manufacturer
  2. also in
  3. Food Producer

Information provided by various external sources

Welcome to the home of the nation's favourite crisps, Walkers. Discover the delicious full range and extended family, including Deep Ridged, Pops and Baked.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(570)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Over priced rubbish

Over priced rubbish, it's like a factory in Rotherham has been contracted to make these crisps for Walkers, they usually make cheap salty ready meals, but now they make Walkers Crisps too! Walkers were great, now they are strange and cheap tasting! They also have reduced the size of their multipack boxes (on more than one occasion), but the price keeps going up! A real shame, they were so good....

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor now.

Nearly every bag I get they seem soggy/stale and not even crispy now. Not a random puncture/event, like 9/10 packs. Salt and Vinegar tastes weird now and weak, Ready Salted taste bland AF, and worse, Salt and Shake now use clear/white plastic sachets that is like playing Where's Wally every pack and when you do find it just leads to clumped up damp salt as well. WTF went wrong?

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Evil money sucking company

Horrible crisps, extremely overpriced, they fill less than a quarter of the packet so you only get around 10 crisps. Evil company, don't buy their crisps.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

What on earth is going on with walkers…

What on earth is going on with walkers crisps , I used to eat at least 10 packs per day now i wouldn't thank you for a packet , they taste stale and look terrible but that is only due to one thing the oils they are blending , which is highly obvious very very cheap , if you use cheap oils your crisps don't cook properly hence the stale taste.
Do something with your product Walkers your crisps taste terrible.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Walkers, very poor quality

Poor quality product it used to be it was potato salt and oil now it tons of different chemicals preservatives and as for the prawn cocktail flavour wow not what it used to be totally not into it anymore so bye-bye Walkers won’t be buying your product until you go back to the old recipe, which means you’ll never ever do it

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

WALKERS SQUARES... VILE

Ive recently purchased a number of 6 packs of the Walkers Squares and they are without doubt th worst they have ever been.  Most of my single packets have been soft, soggy or cardboard hard, they are totally inedible.. my kids also had this too. Brand new in date packs of crisps that open up soft and soggy,absolutely not on at all. Also seen many complaints on Facebook about these crisps right now, your attention needs to be focused on these crisps, I have a bag here you can see for yourself if you want them sent, they are in date, bag was Air sealed and opened to be in that condition. Absolutely not on, I've tried to return to Tesco but didn't keep by receipt as never really do.  

These Squares need fully addressing they are disgusting and won't be buying your Walkers of any kind unless you at least look into this matter

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

I received an email 21/7/2026

I received an email 21/7/2026, regarding 'Doritos chili Heatwave' crisps I purchased from TESCO online it was from Walkers saying they are recalling the above product, my sister, her son, and myself ate them! her son went to Ibiza with his friends and we were worried sick as it had milk traces, A gentleman 'Connor' contacted me via email 'pepsico' we had to wait for hours to find out if my nephew was well, as he had went to the beach with his friends! the company have not even had the decency to reply and compensate us!, We are going to take this matter further as I will not suffer fools gladly and I suffer from severe mental health and this has been detrimental to my health and my sister, we are fortunate that my nephew is fine as he gave the crisps to his friends! this could have turned out a terrible tragedy! I suggest the company gets in touch with me ASAP!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

I used to love walkers crisps but quality has left the building

I used to love walkers crisps the quality was always very high, with flavour always staying the same, over the last few years I have recieved many packets with burnt crisps and whole packets that have been unedible. Sadly there is not sufficent quality competition at a reasonable price to give Walker any reason to improve and they know it. It seems that averice and greed have throttle quality to the point of almost non exsistence. Never buy the multipacks which seem the most affected, one would almost think they packaged the substandard crisps this way, it as always been my experience if you buy a six pack all the crisps will be of the same sub standard quality. You do at least stand a good chance of getting reasoonable quality with single bags.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Hero to Zero in 25 Years

Growing up in the 70s and 80s Walkers were by far my favourite crisps. Today I avoid them at all costs. So what went wrong? I don't have all the answers, but it's clear that the takeover by PepsiCo of a successful family business is the biggest contributor. It's an all too familiar story of a giant US multinational destroying the unique taste of a product to cut costs and streamline production.

A case in point: it seems most Walkers crisps today are cooked in rapeseed oil. It's cheaper to source but ruins the taste, crunch and freshness of the crisp, leaving an oily residue.

Walkers crisps were still good until about twenty five years ago. That's when the real decline began. Hero to zero in one generation. A great British tragedy.

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Walkers kill people

I was trying to watch a video on CPR for my grandad who was having a heart attack, and a walkers ad came up and we almost lost him

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Roast Beef Slowed Cooked Beef Crisps

Roast Beef Slowed Cooked Beef Crisps. How utterly disgusting 🤮 There is absolutely no hint of beef just masses of sugar for the taste buds! Very unpleasant! Definitely not worth buying. At least McCoy's give a hint of taste. Don't even bother with these, they're disgusting and don't bother with the McCoy's either because they're just as nasty. They're not like they used to be - revolting! 🤢Be interesting to see if Walker's provide a response to their clearly cheaply made crisps. They should be ashamed!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Walkers ready salted

Walkers ready salted. What have you done to ruin a decent bag of crisps.
Definitely changed, now more greasy, seem thinner and too crispy.
I would suggest you reverted to a proven formula.
I can never understand companies changing a formula that has worked for decades.

And don't dare say it's not changed

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

WALKERS CHEESE & ONION CRISPS

WALKERS CHEESE & ONION CRISPS. CRAP. CRAP, CRAP. NO FLAVOUR, NO SALT.......JUST FLAVOURLESS RUBBISH. NEVER AGAIN.......WHAT THE HECK HAS HAPPENED TO THIS BRAND !!! DO NOT BUY WALKERS CRISPS, YOU HAVE BEEN WARNED......!!!

July 11, 2026
Unprompted review
Rated 1 out of 5 stars

what have you done to make more profit

what have you done to make more profit
the tastes of the flavours has dropped and the quality of potato plus the oil used has changed to low quality. crisps have got harder firmer and hard to chew
price has gone up and bags seem to get smaller over time. are you taking the public for total idiots. if you return to the old times i would not mind paying more

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Truly disgusting Spanish Wavy, Queso crisps

Wasted nearly £4 on a packet of Spanish Wavy, Queso crisps last night. Wanted a snack to munch on my train journey home. Eughhh.. Opened the packet, crisps smelt like old sweaty socks. Gingerly tried one. Truly disgusting, overpowering taste that nearly made me retch.. Hurriedly drank bottle of orange juice & sucked on lemon sweets, all the way home. How could Walkers have inflicted these horrors on innocent crisp-lovers?

July 1, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look