West Craven Insurance Services Ltd Reviews 

96
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Having stumbled across West Craven Ins Serv after buying a business that already had a vehicle insured with them, I was incredible impressed by the personal service I received from Kevin and moved my... See more

Rated 5 out of 5 stars

I can highly recommend West Craven Insurance services Ltd. Scott Clarkson and the team have always managed to get me the insurance I need right away. There has never been any issues, Scott is friendly... See more

Company replied

Rated 5 out of 5 stars

I have my blue light BASICS car insurance with West Craven. Excellent. They are a very supportive, helpful and responsive team. I had a recent issue where I had an overlap of car ownership and these... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, more importantly for me the advisor Lisa Hempstead-Smith made it easy for me to understand clearly the elements of my policy, never had that before from any previous broker... See more

Company replied

Company details

  1. Insurance Agency

Information provided by various external sources

West Craven are your local insurance specialists. You will receive a personal service, with no call centres or automated telephones. We specialise in Commercial and Personal Lines Insurance. Please visit our website for more information www.westcraveninsurance.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

96 reviews

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4.9

All reviews

(96)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Kimberley was So helpful So kind So…

Kimberley was So helpful So kind So efficient So experienced So reassuring So friendly So professional an Excellent company with Excellent staff n Excellent service n Excellent prices Thankyou

July 12, 2021
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Excellent care and support

Excellent care and support - especially from Charlotte. Much valued and can highly recommend.

June 16, 2021
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

We have three cars insured through West…

We have three cars insured through West Craven, I feel that they give a very good deal and would not hessitate to approach them to renew our policies.
Thank you to the team
Blood Bikes Scotland

December 13, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

We have just had a claim sorted

We have just had a claim sorted for one of our contract floor fitters. who unfortunately went through a pipe under the floor boards...It made quite a mess, A lot of different trades involved in the aftermath. We dealt with Rachael, who managed to put everything together, Sorting all the quotes & Invoices out. Without any drama. She even contacted the end user to assure them things were in hand. Ten out of Ten. praise where it's Due. Many thanks Rachael.

Phil Davies
Taskers of Accrington.

December 5, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Quality service and response

We have only used West Craven for a few months after starting a fleet insurance policy. Certainly could not be any easier. Just email your requirements and its sorted with no fuss. Ive not had to claim so I cant comment on how good the response is then (hopefully I wont find out).
Scott Clarkson has been my main contact. All I can say is thank you for your assistance so far. He even responds when it says he is off work! Thanks

December 3, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

I have had an ambulance policy for a…

I have had an ambulance policy for a number of years and I must say, I'm extremely happy with the level of service.
I most certainly recommend West Craven for your insurance needs.

December 2, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

The team at West Craven were very…

The team at West Craven were very helpful to us and our changing requirements were never an issue. I look forward to using them again for our future requirements.

December 2, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Excellent service

Excellent service, quick response and helpful approach

December 2, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Great service

Helpful, reliable and prompt service. Would highly recommend.

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Great customer service

Great customer service, polite and responsive. Reasonable prices compared with competitors.

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Adding a Vehicle

Every time I call Scott and the Team nothing is ever a problem and done in a quick, efficient and effective manner. Being in the Industry that we are we are always up against time and no matter of the need West Craven always do us proud.

Thanks Team

ABC Ambulance Services UK Ltd

December 1, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Quick response always ready to help

Quick response always ready to help, I've been using them for years and I would recommend

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Great insurance company

When I recently had to claim on my car insurance, the young man who dealt with it was great. Thank you so much Harry.

December 1, 2020
Unprompted review
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Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

great service

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Great company who really go above and…

Great company who really go above and beyond for their clients!

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Many years of excellent service…

We have been with West Craven for many years. They are very efficient and professional. We would highly recommend!
Emergency Medical Services (GB) Ltd.

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

I have used West Craven Insurance for…

I have used West Craven Insurance for years and years and always had the best service. The last few years I have had the pleasure of dealing with Harry.
Harry always goes over and above to help answer my questions, he always comes back to us with confidence and assured us of his best attention every time.

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Always excellent customer service

Always excellent customer service, no matter the time of day.
Quick, efficient, and importantly human. No sat waiting and pressing a million options to speak to someone

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Harry is the top dog and very efficient

December 1, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

Rated 5 out of 5 stars

Exceptionally responsive and excellent value

Kimberley has always been exceptionally responsive to our needs and responds almost instantly during business hours. As an Ambulance Service, West Craven are absolutely a key supplier who we couldn't do without. And their prices beat the competition too! Win, win.

November 27, 2020
Unprompted review
West Craven Insurance Services Ltd logo

Reply from West Craven Insurance Services Ltd

We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback

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