Having stumbled across West Craven Ins Serv after buying a business that already had a vehicle insured with them, I was incredible impressed by the personal service I received from Kevin and moved my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can highly recommend West Craven Insurance services Ltd. Scott Clarkson and the team have always managed to get me the insurance I need right away. There has never been any issues, Scott is friendly... See more
Company replied
I have my blue light BASICS car insurance with West Craven. Excellent. They are a very supportive, helpful and responsive team. I had a recent issue where I had an overlap of car ownership and these... See more
Company replied
Fast and efficient service, more importantly for me the advisor Lisa Hempstead-Smith made it easy for me to understand clearly the elements of my policy, never had that before from any previous broker... See more
Company replied
Company details
Information provided by various external sources
West Craven are your local insurance specialists. You will receive a personal service, with no call centres or automated telephones. We specialise in Commercial and Personal Lines Insurance. Please visit our website for more information www.westcraveninsurance.com
Contact info
51 Victoria Road , BB18 6UN, Earby, United Kingdom
- 01282 817277
- info@westcraveninsurance.com
- www.westcraveninsurance.com
4.9
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte is a STAR
Charlotte is very efficient as always. A joy to deal with.
May 14, 2020
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Fantastic service as always stress free…
Fantastic service as always stress free insurance they make it as easy as 123 can not recommend Charlotte enough 100% straight down the line no messing around I recommend west craven insurance to everyone looking for any kind of insurance
May 14, 2020
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
I have just arranged my BASICS Blue…
I have just arranged my BASICS Blue Light insurance through West Craven and achieved a significant saving on the renewal cost proposed from my previous broker. From initial contact to completion of all the necessary arrangements they have been superb! In particular I would like to thank Kimberley, she has always replied in a timely manner to each and every contact - nothing is too much trouble. It's really good to be able to deal with someone at the end of the phone/e-mail who knows exactly what they are talking about and understands what the customer needs. Thanks for an excellent service and also for facilitating a package which allows BASICS schemes and volunteers to carry on with their life-saving work within the community.
March 16, 2020
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Amazing customer service
I have my blue light BASICS car insurance with West Craven. Excellent. They are a very supportive, helpful and responsive team. I had a recent issue where I had an overlap of car ownership and these guys just simply sorted it with no complications or fuss
I’ve mainly been dealing with Scott Clarkson and he’s great.
February 17, 2020
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Brilliant from start to finish
Brilliant from start to finish, friendly and efficient staff with a positive attitude. Outstanding customer service. Thankyou
February 14, 2020
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Business insurance
Very helpful and professional for my business insurance not to mention the fact they were cheaper. I'm glad I have moved to them.
December 31, 2019
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Excellent service
Excellent service. They were professional, helpful, prompt with their quotes and very competitive. I would highly recommend.
December 31, 2019
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Excellent personal service tailored to…
Excellent personal service tailored to your needs, very competitive prices - would certainly recommend.
October 23, 2019
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Excellent service
Excellent service - Charlotte went above and beyond her role in helping me. Fully recommend this firm.
September 11, 2019
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Excellent service
September 2, 2018
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback
Fantastic customer service…
Fantastic customer service -professional, polite, they listened to what I needed or thought I needed and came back with sound advice and the right cover for me at a great price. Would recommend to anyone for business or personal insurance
August 30, 2018
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback.
Great service by Charlotte at west…
Great service by Charlotte at west craven
Very reasonable price
August 24, 2018
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback.
Great service, friendly staff & very competitive.
Provide a great service & friendly staff.
Always reply speedily to any quotations or queries & always very competitive.
Would highly recommend.
August 24, 2018
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback.
Excellent customer service very…
Excellent customer service very professional in dealing with quotes etc, would recommend.
August 24, 2018
Unprompted review
Reply from West Craven Insurance Services Ltd
We would like to take this opportunity to thank you for your review. At West Craven Insurance Services Ltd we are focused on building relationships with our clients and providing a high standard of customer care. We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.